WiseDataRecovery feature requests, bug reports, updated translations

[void143 0]

Wise Data Recovery - cannot get disk information

 

Hi,

I have external WD NTFS hard drive which was used as a backup drive for domain controlled Windows 7 laptop. Recently I have system reinstalled and moved to another laptop under the same domain username. Now I'm trying to restore several accidentally deleted files from external hard drive using Wise Data Recovery.

After selecting drive and pressing scan I receive error message saying "Error - Cannot get disk information"

Permissions were checked and forcedly set to a new user and then to Everyone full access. But this did not solve the problem.

CHKDSK was run but no error, just fixed some index entries.

 

Any hint or idea how to solve this and get scanning done?

[void143 0]

The problem still persists!

[WiseCleaner 1,134]

Hey void143,

Thank you for your feedback.

Can you upload the Disk Management screenshot? I want to know your disk info.

[void143 0]

Here it is

[wisecleaner_admin 1,340]

Thank you.

Can you tell me the model of the backup disk?

[void143 0]

Seagate Backup Plus Desktop Drive

Model: SRD0SD0

PN: 1DXAD8-500 4 TB

[wisecleaner_admin 1,340]

Thanks.

The disk seems normally, haven't used special tech.

please do me a favor, install Wise Disk Cleaner, open it, then click Advanced Cleaner.

Does it recognize your Backup Drive?

If not, please open %appdata%\Wise Disk Cleaner, find the file - errorlog.txt and send it to me. 

 

[void143 0]

Hi,

Installed WIse Disk Cleaner,It does not recognize Backup Drive, but also there is no errorlog.txt in mentioned folder or in any folders related to Wise Disk Cleaner

 

Windows search provided 2 files named errorlog.txt, from path I suppose they are not related to Wise

C:\ProgramData\NetClean Technologies\NetClean ProActive for Windows\Error\errorlog.txt

C:\Users\All Users\NetClean Technologies\NetClean ProActive for Windows\Error\errorlog.txt

[wisecleaner_admin 1,340]

Okay.

Please download this file - WiseDiskCleaner.zip, extract it, copy WiseDiskCleaner.exe and paste it into wise disk cleaner installation folder (cover the old one)

Then open it and check, whether the Advanced Cleaner can recognize the Backup drive, or you can see the errorlog.txt in %appdata%\Wise Disk Cleaner

Thanks!

WiseDiskCleaner.zip

[void143 0]

Hi,

Downloaded, overwritten old one, but the output is still the same: no disk visible in Advanced tab, also as there is no errorlog.txt generated.

I'm running wise disc cleaner under administrative privelege (run as administrator)

[wisecleaner_admin 1,340]

Okay, please try this one, and check here %appdata%\Wise Disk Cleaner\ whether you can see the file - errorlog.txt

 

[void143 0]

Now there is a log file

 

Wise Disk Cleaner Run At 23.04.2015 15:34:37
=======================================================================
A error found:The drive - F has a unknow file system.

 

ErrorLog.txt

[wisecleaner_admin 1,340]

Hey vodi143,

Sorry for late.

Please try this file, replace the old file, then we can know exact reason.

WiseDiskCleaner.zip

[void143 0]

Wise Disk Cleaner Run At 28.04.2015 17:17:00
=======================================================================
A error found:Read drive:F error.


Wise Disk Cleaner Run At 28.04.2015 17:17:00
=======================================================================
A error found:The drive - F has a unknow file system.

 

[wisecleaner_admin 1,340]

Hey vodi143,
Please try this file, replace the old file, it should works fine.

WiseDiskCleaner.zip

[void143 0]

Hi,

Now there are no new messages in errorlog, the disk becomes visible in Disk Cleaner, but cannot find anything to clean.

Latest updated WDR still generates the same error.

[wisecleaner_admin 1,340]

Are you sure the errorlog.txt is blank?

[wisecleaner_admin 1,340]

Hey void143,

We want to buy a disk to test (same as yours), but I cannot find it, are you sure the model is SRD0SD0 ?

Most Seagate Backup Plus Desktop Drive (4 TB) I can find, the model is like STDT4000300

[geogeo.gr 50]

Greek translation update to Wise Data Recovery v3.82

 

WDR_greek.zip

[browncamel 0]

Lost Partition (Wise Data Recovery)

 

Dear Admin,

I am using legacy P-III, 866 MHz single processor, 2 hard drives (Primary and Secondary One of them (the effected) is of Samsung SV) with Windows 2003 Server SP-2 without any UPS. I had some virus infections due to which I was unable to use safe mode option. I tried MS anti malware utility during which a electric power surge and break down occured. On restoration of power computer started with Scandisk screen and message "File record Segment" (From 25-29, one line after another) "unable to read" Deleting Index entry etc. etc. When booting and login completed I was unable to find one partition (F:) with NTFS file system. Although I was still able to see the lost partition in My Computer with the Drive letter but without volume size, used space or free space. I used different parition and data recovery tools which were recognizing the lost files. These tools were requiring some payment before recovery or were offering limited file(s) in free. I used your "Wise Data Recovey Ver.:3.82.199". It has perhaps limitation that it only recognizes healthy partitions only as it does not show the lost partition/drive. Kindly advise what to do

[wisecleaner_admin 1,340]

Hey browncamel,

The message "File record Segment" (From 25-29, one line after another) "unable to read", means the disk has bad segments. all saved files were lost. some software can segregate these bad segments, then you could continue to use the disk, But it is not safe, someday you may lost the whole disk. We suggest you to change a new disk.

Wise Data Recovery is a free software, it just supports a simple data recovery, can't do the deep scan and recovery. Sorry, we can't help you. Please try other programs.

[browncamel 0]

@admin. Thanks for your prompt reply. Ok I can understand and appreciate your advice. Any how followed your advice and used Recuva which served the purpose.

[wisecleaner_admin 1,340]

You're welcome!

Hope you can recover the lost files.

[ConfusedJim 0]

Wise Data Recovery does not See CD Drive

 

Installed latest version today, and it does not show my CD Drive. CD's are removable, so I though your program would work with them. What do I do?

[xilolee 511]

Hi ConfusedJim.

 

I also can't see my CD/DVD Drive (without or with a CD/DVD in it).

 

Using Windows 10 home x64.

 

Maybe this operation is not supported, but anyway wait for a more authoritative answer by WiseCleaner_Admin (or WiseC. employees/moderators).