void143 0 Posted April 11, 2015 Report Share Posted April 11, 2015 Wise Data Recovery - cannot get disk information Hi, I have external WD NTFS hard drive which was used as a backup drive for domain controlled Windows 7 laptop. Recently I have system reinstalled and moved to another laptop under the same domain username. Now I'm trying to restore several accidentally deleted files from external hard drive using Wise Data Recovery. After selecting drive and pressing scan I receive error message saying "Error - Cannot get disk information" Permissions were checked and forcedly set to a new user and then to Everyone full access. But this did not solve the problem. CHKDSK was run but no error, just fixed some index entries. Any hint or idea how to solve this and get scanning done? Link to post Share on other sites
void143 0 Posted April 14, 2015 Report Share Posted April 14, 2015 The problem still persists! Link to post Share on other sites
WiseCleaner 1,133 Posted April 16, 2015 Report Share Posted April 16, 2015 Hey void143, Thank you for your feedback. Can you upload the Disk Management screenshot? I want to know your disk info. Link to post Share on other sites
void143 0 Posted April 17, 2015 Report Share Posted April 17, 2015 Here it is Link to post Share on other sites
wisecleaner_admin 1,340 Posted April 20, 2015 Report Share Posted April 20, 2015 Thank you. Can you tell me the model of the backup disk? Link to post Share on other sites
void143 0 Posted April 20, 2015 Report Share Posted April 20, 2015 Seagate Backup Plus Desktop Drive Model: SRD0SD0 PN: 1DXAD8-500 4 TB Link to post Share on other sites
wisecleaner_admin 1,340 Posted April 21, 2015 Report Share Posted April 21, 2015 Thanks. The disk seems normally, haven't used special tech. please do me a favor, install Wise Disk Cleaner, open it, then click Advanced Cleaner. Does it recognize your Backup Drive? If not, please open %appdata%\Wise Disk Cleaner, find the file - errorlog.txt and send it to me. Link to post Share on other sites
void143 0 Posted April 21, 2015 Report Share Posted April 21, 2015 Hi, Installed WIse Disk Cleaner,It does not recognize Backup Drive, but also there is no errorlog.txt in mentioned folder or in any folders related to Wise Disk Cleaner Windows search provided 2 files named errorlog.txt, from path I suppose they are not related to Wise C:\ProgramData\NetClean Technologies\NetClean ProActive for Windows\Error\errorlog.txt C:\Users\All Users\NetClean Technologies\NetClean ProActive for Windows\Error\errorlog.txt Link to post Share on other sites
wisecleaner_admin 1,340 Posted April 22, 2015 Report Share Posted April 22, 2015 Okay. Please download this file - WiseDiskCleaner.zip, extract it, copy WiseDiskCleaner.exe and paste it into wise disk cleaner installation folder (cover the old one) Then open it and check, whether the Advanced Cleaner can recognize the Backup drive, or you can see the errorlog.txt in %appdata%\Wise Disk Cleaner Thanks! WiseDiskCleaner.zip Link to post Share on other sites
void143 0 Posted April 23, 2015 Report Share Posted April 23, 2015 Hi, Downloaded, overwritten old one, but the output is still the same: no disk visible in Advanced tab, also as there is no errorlog.txt generated. I'm running wise disc cleaner under administrative privelege (run as administrator) Link to post Share on other sites
wisecleaner_admin 1,340 Posted April 23, 2015 Report Share Posted April 23, 2015 Okay, please try this one, and check here %appdata%\Wise Disk Cleaner\ whether you can see the file - errorlog.txt Link to post Share on other sites
void143 0 Posted April 23, 2015 Report Share Posted April 23, 2015 Now there is a log file Wise Disk Cleaner Run At 23.04.2015 15:34:37 ======================================================================= A error found:The drive - F has a unknow file system. ErrorLog.txt Link to post Share on other sites
wisecleaner_admin 1,340 Posted April 28, 2015 Report Share Posted April 28, 2015 Hey vodi143, Sorry for late. Please try this file, replace the old file, then we can know exact reason. WiseDiskCleaner.zip Link to post Share on other sites
void143 0 Posted April 28, 2015 Report Share Posted April 28, 2015 Wise Disk Cleaner Run At 28.04.2015 17:17:00 ======================================================================= A error found:Read drive:F error. Wise Disk Cleaner Run At 28.04.2015 17:17:00 ======================================================================= A error found:The drive - F has a unknow file system. Link to post Share on other sites
wisecleaner_admin 1,340 Posted April 29, 2015 Report Share Posted April 29, 2015 Hey vodi143,Please try this file, replace the old file, it should works fine. WiseDiskCleaner.zip Link to post Share on other sites
void143 0 Posted May 5, 2015 Report Share Posted May 5, 2015 Hi, Now there are no new messages in errorlog, the disk becomes visible in Disk Cleaner, but cannot find anything to clean. Latest updated WDR still generates the same error. Link to post Share on other sites
wisecleaner_admin 1,340 Posted May 8, 2015 Report Share Posted May 8, 2015 Are you sure the errorlog.txt is blank? Link to post Share on other sites
wisecleaner_admin 1,340 Posted May 11, 2015 Report Share Posted May 11, 2015 Hey void143, We want to buy a disk to test (same as yours), but I cannot find it, are you sure the model is SRD0SD0 ? Most Seagate Backup Plus Desktop Drive (4 TB) I can find, the model is like STDT4000300 Link to post Share on other sites
geogeo.gr 50 Posted October 1, 2015 Report Share Posted October 1, 2015 Greek translation update to Wise Data Recovery v3.82 WDR_greek.zip Link to post Share on other sites
browncamel 0 Posted November 4, 2015 Report Share Posted November 4, 2015 Lost Partition (Wise Data Recovery) Dear Admin, I am using legacy P-III, 866 MHz single processor, 2 hard drives (Primary and Secondary One of them (the effected) is of Samsung SV) with Windows 2003 Server SP-2 without any UPS. I had some virus infections due to which I was unable to use safe mode option. I tried MS anti malware utility during which a electric power surge and break down occured. On restoration of power computer started with Scandisk screen and message "File record Segment" (From 25-29, one line after another) "unable to read" Deleting Index entry etc. etc. When booting and login completed I was unable to find one partition (F:) with NTFS file system. Although I was still able to see the lost partition in My Computer with the Drive letter but without volume size, used space or free space. I used different parition and data recovery tools which were recognizing the lost files. These tools were requiring some payment before recovery or were offering limited file(s) in free. I used your "Wise Data Recovey Ver.:3.82.199". It has perhaps limitation that it only recognizes healthy partitions only as it does not show the lost partition/drive. Kindly advise what to do Link to post Share on other sites
wisecleaner_admin 1,340 Posted November 5, 2015 Report Share Posted November 5, 2015 Hey browncamel, The message "File record Segment" (From 25-29, one line after another) "unable to read", means the disk has bad segments. all saved files were lost. some software can segregate these bad segments, then you could continue to use the disk, But it is not safe, someday you may lost the whole disk. We suggest you to change a new disk. Wise Data Recovery is a free software, it just supports a simple data recovery, can't do the deep scan and recovery. Sorry, we can't help you. Please try other programs. Link to post Share on other sites
browncamel 0 Posted November 5, 2015 Report Share Posted November 5, 2015 @admin. Thanks for your prompt reply. Ok I can understand and appreciate your advice. Any how followed your advice and used Recuva which served the purpose. Link to post Share on other sites
wisecleaner_admin 1,340 Posted November 6, 2015 Report Share Posted November 6, 2015 You're welcome! Hope you can recover the lost files. Link to post Share on other sites
ConfusedJim 0 Posted February 24, 2016 Report Share Posted February 24, 2016 Wise Data Recovery does not See CD Drive Installed latest version today, and it does not show my CD Drive. CD's are removable, so I though your program would work with them. What do I do? Link to post Share on other sites
xilolee 511 Posted February 24, 2016 Report Share Posted February 24, 2016 Hi ConfusedJim. I also can't see my CD/DVD Drive (without or with a CD/DVD in it). Using Windows 10 home x64. Maybe this operation is not supported, but anyway wait for a more authoritative answer by WiseCleaner_Admin (or WiseC. employees/moderators). ConfusedJim 1 Link to post Share on other sites
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