wisecleaner_admin

@clayto Hello, Sorry about that. 1. Please download this file: https://downloads.wisecleaner.com/tools/WRM_default.zip 2. Then extract the file, and you will see an audio file named default.mp3 3. Copy default.mp3, and paste it to C:\Program Files (x86)\Wise\Wise Reminder. If you are running a 32-bit system, the path is C:\Program Files\Wise\Wise Reminder 4. Run Wise Reminder, create or edite a task. On theRingtone option, please click the drop-down menu and select Custom, then click the button ... to browse and select the file default.mp3 5. Before saving the task, you can click the Play button after ... to check if this audio file work.

@JoeS Hello, Sorry about that. Our original intention is to turn off the Hibernation to prolong the life of SSD as much as possible. But many users said, hoping to cancel this optimization item. So, we removed this item since version 6.3.5. Please update to the latest 6.3.8. https://www.wisecleaner.com/wise-care-365.html Sorry for any inconvenience caused to you.

@tipstir Thanks for your feedback. Well, we have received similar feedback many times. First of all, Wise Care 365 is not the same as other system cleaner tools. Different cleaning tools have different rules. So, when you use 2 different products to compare, you can't fully expect the results of the 2 to be exactly the same. Have you tried cleaning with Cortex first and then running a Wise Care 365 scan? Can Wise Caarae 365 still find junk files that can be cleaned up? Of course, we will also test to see what the specific differences between Wise Care 365 and Cortex are. Thanks again

@timberdroid Hello, Thankgs for your feedback. Well, I did two tests, a normal task, and a missed task. Both tasks popped up a prompt window, and they were always displayed in the lower right corner of the Desktop until I clicked the button "Got it".

Adding them to the exclusion list is the better choice. Any further questions, please feel free to contact us.

Please open a folder, then type the path below C:\Users\Ivan\AppData\Roaming\Wise Registry Cleaner and press Enter to open it. You will see a file named Errorlog.txt. Open it and you can see the entries that Wise Registry Cleaner failed to delete. Please delete this file, then open Wise Registry Cleaner and scan again. Right-click on the entry and click Open in Registry Editor, then manually delete it in the opened Registry Editor. Or, click Ignore selected entry to add it to the exclusion list.

@David787 Hello, When you see the message "Failed to remove xxx problems", please click the Scan button again. Then you will see which items were deleted failed. If a registry entry was created by antivirus software (like Norton, or Avira), Wise Registry Cleaner cannot delete it. Please right-click on this entry and click Open in Registry Editor, then manually delete it in the opened Registry Editor.

@haveaniceday Thanks, we will check it. Please try it again. If it still does not work, please manually download and install versioin 6.3.5. https://downloads.wisecleaner.com/soft/WiseCare365_6.3.5.613.exe

@Ener Sorry about that. Which free version of Wise Folder Hider did you use? As far as I know, since the first version 4, Wise Folder Hider does not support hiding external disks like hiding USB drives. You can only hide files and folders on the external disk. If you used version 3 or 2, please refer to this page. Maybe it can help you solve the problem. If you need more help, please feel free to contact [email protected]

@haveaniceday Hello, Sorry about that. We test the auto-update, and it works well. Please clike the link below to download and install version 6.3.5. https://downloads.wisecleaner.com/soft/WiseCare365_6.3.5.613.exe

@Jamie153 Hello Jamie153, Sorry for the late reply. If you cannot log in to the Desktop, please boot in the safe mode, then uninstall Wise Folder Hider. If you need more hlep, please feel free to contact [email protected]

@liberace Sorry for the late reply. We test it and found the problem is caused by Cookie loss, and there is no way to get them back. Sorry. Please DO NOT clear Chrome Cookies.

@PAUL BOON Sorry for the late reply. The button is on the top left.

@Rahul_kumar Yes, you can. All WiseCleaner Products support Windows 10.

@blackie1406 I'm glad that you have solved the problem. *^____^*