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  2. Dear user, Sorry about that. Which feature of Wise Folder Hider did you use? Please try this: 1. Click the link below to download and run this tool to stop the protection of the Wise Folder Hider. https://downloads.wisecleaner.com/tools/DelDriver.zip 2. After running this tool you need to restart the PC, please save your important files before restarting. 3. Then uninstall the Wise Folder Hider and you can find your files at the original locations
  3. Dear user, Sorry about that. We suppose that the file loss may be because the files are stored in the C drive, and reinstalling the system will automatically format the C drive. You can try to recover lost files with another product of our company, Wise Data Recovery. But the chances of recovering the files are not very high.
  4. Dear user, Thank you for your feedback. Have a good day.
  5. Nevermind. The disk got labelled dirty by Windows 10. Not sure why it happened but it's all good now. Might want to add logic that notifies a user of a dirty bit. Seems the native Windows defragger won't show the disk when it's marked dirty. That's what tipped me off it wasn't Wise Disk Cleaner. Thankfully ChatGPT was able to help me figure it out. Never heard of a "dirty bit" before.
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  7. I encrypted some files and folders before I reinstalling Win. After I reinstalling Win, I realized encrypted files may not decrypt. I have tried Drives tools
  8. Earlier
  9. Hello, I protected a folder but when I give it to show it does not show the content, can someone help me? Use win 11 and version 5.0.8.238 free Thanks
  10. Dear user, Sorry about that. We just tested and didn't find such an issue. Please make a screen record of your operation and send it to us so we can verify it.
  11. Hi! You may want to create a backup of your important files and a backup of your system. You should keep them on separate/external drives, not connected to your PC especially when you are connected to internet. Hope this answers your question.
  12. I also have MALWAREBYTES and execute a scan daily. ALSO DO A pc CHECKUP AND system scan every day. Trying to keep my computers operating at peak level. What ELSE CAN I DO??
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  14. I updated to the latest version of Wise Disk Cleaner and now Disk Defrag isn't working. No matter what I try to do it says Analyzing for a second, never goes beyond 0.0%, then says Analyzed, then quits without doing anything else. I can select another option as many times as I want and the same thing happens. Tried uninstalling and reinstalling. Didn't work. Was working fine before. No SSD.
  15. Dear user, Sorry about that. The shutdown on idle is a one-time rather than recurring task, meaning it cannot be activated automatically after executed once.
  16. I'm currently evaluating the Wise Auto Shutdown application. I would like to schedule the application to shutdown my VM after an idle timeout of 3h. This setting is working correctly and takes the mouse/keyboard input correctly into account The Wise Auto Shutdown application is configured to run on startup, but once the machine is booted up again, the task to "shutdown on Idle" needs to be activated manually again. Is there a way to start this task through command line arguments (so we can re-activated it through the task scheduler) or to make sure the task get activated automatically after a reboot? Thank you
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  18. Dear user, Sorry for any inconvenience caused. We just fixed this issue, please try again.
  19. I'm experiencing an error when trying to use the Face Swap feature in Wise ImageX version 1.4.4. Every time I attempt to use this function, I receive the following CUDA/CUDNN runtime error: This appears to be related to a GPU acceleration issue with the CUDNN library that the software uses for neural network operations. System details: Wise ImageX version: 1.4.4 Operating System: Windows 11 - Version: 10.0.22631 Build 22631 GPU: Nvidia 4060 Ti Has anyone else encountered this issue or found a solution? Any assistance would be greatly appreciated.
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  22. Thanks for your assistance
  23. Dear user, Sorry for any inconvenience caused. It's a false positive. Please don't worry about it. You can add it to the exclusion list by following this guide: Or, you can download and install the 7.2.3 version from the link below: https://downloads.wisecleaner.com/soft/WiseCare365_7.2.3.696.exe
  24. This update from Wise Care 365 hase been quarantined by Windows Defender and flagged as 'severe' (see screen shot). Just a false positive or what?
  25. Dear user, Sorry about that. Have you tried to reinstall Wise Data Recovery to scan again? You can try it from the link below: https://downloads.wisecleaner.com/soft/WDRSetup_6.2.0.517.exe If these issue (Every time I run it the scan completes reaching 80% then goes to analyzing stage) still exists, please send us a screenshot if possible.
  26. Ashampoo Internet Accelerator 3 is a software utility designed to optimize and speed up internet connections by adjusting various network settings in Windows. Instant clickfix for your Internet connection! Feature: Automatic Optimization – Analyzes and tweaks internet settings for better performance. Manual Configuration – Allows advanced users to manually adjust settings like MTU, RWIN, and other TCP/IP parameters. Network Diagnostics – Identifies and fixes potential network issues. Browser Optimization – Tweaks settings for Internet Explorer and Firefox to improve page loading speed.
  27. Hi I'm having a problem with Wise Data Recovery. Every time I run it the scan completes reaching 80% then goes to analyzing stage which after a while freezes. I was running the recovery on a 2TB Seagate drive under windows 11. With the latest version of the software purchased on Monday.
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