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wisecleaner_admin

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Everything posted by wisecleaner_admin

  1. Hello MrBill, Thanks for your feedback. Okay, we will remove it in the next version. I will forward it to the developer team.
  2. If you have installed Panda Dome and will install WiseCleaner, please follow the steps below to manually fix the incompatibility issue between WiseCleaner and Panda Security. Solution 1: Disable the Real-time Protection in Panda Dome (1) Please open Panda Dome, and click the second shield icon “Antivirus”. (2) In the upper right corner of the window, there is a green switch, click it to turn off the antivirus protection. (3) Double-click the installer of WiseCleaner to install it. (4) Repeat steps 1 and 2 above, click the switch to turn on the antivirus protecti
  3. Solution for Compatibility issue between WiseCleaner and Panda Dome Start from September 2020, we have received some feedback from users that they cannot install WiseCleaner, including Wise Care 365, Wise Registry Cleaner, and other products. They all received an error message while installing "Unable to execute file in the temporary. Setup aborted. Error 87: The parameter is incorrect." With the help of these users, after analysis and testing, we found that they all install and use Panda Dome which identifies WiseCleaner products as Potentially Unwanted Program (PUP/WiseCleaner) an
  4. hello geogeo.gr, Sorry about that, and thanks for the translation. The file you attached was unavailable, could you please upload it again, or send the file to support@wisecleaner.com? Thanks,
  5. If you receive the above error message, don't worry! Please try the following method to fix the issue of "You are possibly a victim of pirated license key". 1, If Wise Care 365 is running, please close it first. 2, Open the folder C:\Windows\System32\drivers\etc\ 3, Copy the file "hosts" to Desktop. 4, Use Notepad to open the "hosts" file, delete contents about wisecleaner, and save the file. 5, Copy this new "hosts" file to C:\Windows\System32\drivers\etc\, overwrite the old one. 6, Run Wise Care 365. If the above method doesn't solve the iss
  6. Hello Rajat16, Thanks for your feedback. Can you give me a screenshot of the message you received?
  7. Hello, As far as I know, the optimization items of Wise Care 365 don't affect the physical network band. Please refer to this page, maybe it can help you. https://wisecleaner.blogspot.com/2019/02/how-to-determine-whether-network.html
  8. Hello, Please select the items you want to reverse, click the button "System Default" at the bottom, then please reboot the system.
  9. Hi xilolee, Thanks for your feedback. we will fix it in the next version,
  10. Hi xilolee, Thanks for your feedback. I will forward it to the developer team. Yes, it is correct. If the user doesn't like the Quick Search, he can uncheck the option "Run Quick Search" in the Menu.
  11. Hi xilolee, Thanks for your feedback, we will improve it in the next version.
  12. Hi xilolee, Long time no hear you, how are you. Thanks for your feedback, we will improve it in the next version.
  13. Hello, The last dialogue window during the installation has two options, Run Wise Memory Optimizer, and Open a webpage. there was a small problem with the website of WiseCleaner yesterday. We have solved it. Don't worry about it.
  14. DIY Tips: How to Make Your Own Theme of Wise Care 365 It would be a pleasure to see your favorite picture become the theme of Wise Care 365. You know what? You can do it all by yourself! It's easy & fast! Let's get started. Step-1: Get the template files here. 1. Download the skin template files package here WiseCare365-theme-template.zip 2. Unzip it to a folder called "newskin". Step-2: Replace the pictures. 1. Open the "newskin" folder, you'll find the following files: (1) skin.ini (2) MainFrame (folder with 10
  15. Hello, Sorry about that. Windows Defender (actually it is SmartScreen) doesn't recognize Wise Care 365 due to the new digital signature which WiseCleaner applied it from this April. Don't worry about that, please choose "Run anyway".
  16. Hello, What do you mean "disappeared"? Change to the Free version? You can send the details to support@wisecleaner.com
  17. Hello, Sorry, we missed your message. Yes, we have this feature in Wise Care 365 - Common Cleaner.
  18. Hello Kev, Wise Registry Cleaner can back up registry entries automatically before cleaning. Please click Menu - Restore - Registry Restore, select the backup and click Restore. Then reboot the system.
  19. Hello, There is a license key registered with your email address alain.veys@gmail.com, but key is out of the date, so you cannot use it anymore. If you have a new key, please send a mail to support@wisecleaner.com, we will check it.
  20. Hi, Which antivirus do you use? You can temporarily disable its real-time protection, then reinstall Wise Care 365 and add Wise Care 365 folder to its exception list (exclusion list/white list), then turn on the real-time protection. The latest version 5.49 is safe, you can download it from http://downloads.wisecleaner.com/soft/WiseCare365_5.4.9.545.exe
  21. Hello, First, Wise PC 1st Aid and Wise Care 365 are different products. Wise 1st Aid is used to fix some regular problems that you have received error messages. Wise Care 365 is used to optimize the system and clean disk that can help you fix some potential problems. Second, you can run Wise Care 365 to clean the system every day, but run Wise PC 1stAid only if you get a specific problem.
  22. Hi, Thanks for your feedback and sorry about that. We have contacted Kaspersky and trying to fix this False Positive. Now, please exclude Wise Care 365 from Kaspersky. 1, Right-click on Kaspersky icon in the notification area, and choose Pause protection. 2, Download and reinstall Wise Care 365 version 5.48. http://downloads.wisecleaner.com/soft/WiseCare365_5.4.8.544.exe 3, Launch Kaspersky and you will the protection is paused. Click the setting icon in the lower-left corner 4, Select "Additional" tab, click "Threats and Exclu
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