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wisecleaner_admin

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Everything posted by wisecleaner_admin

  1. @Nnashville1 We conducted some tests and found the difference between Wise Duplicate Finder and the program you mentioned. Wise Duplicate Finder is a duplicate file scanner. What file is duplicated? Each byte is exactly the same, there is no difference. Two examples: 1. B is a copy of A, we say that A and B are duplicates. 2. A is a text file, we create a new text file B, copy and paste the content of A to B, rename it to A, and store it in another location. Wise Duplicate Finder (Quick Match Mode) considers these two files to be duplicates because they have the same n
  2. Hello, Sorry about that. Wise Duplicate Finder provides 3 different match modes. Match name and size, Partial match, Exact match. Please try the third mode Exact Match. And, please check the "Advanced Option" at the lower right corner, it will affect the scan result if you modified the options. If you need more help, please feel free to contact support@wisecleaner.com
  3. Hello, The license keys have been sent to your mailbox, please check the inbox and the spam folder.
  4. @xilolee Keep One is only valid for PRO users. Your license key has been updated, and sent to your mailbox, please check the inbox and the spam folder.
  5. Hello, If an item is ignored, PC Checkup will not clear the item this time and will not check it again in the future. It can be revert from Menu - Settings - Custom Checkup. If a file is ignored, it is added to the Exclusion list, Wise Care 365 will not clear the file this time and will not check it again in the future. You can view the excluded files at Menu - Settings - Exclusion.
  6. @ferret Sorry about that. But I'm very sure that the PC Checkup of Wise Care 365 DOES NOT wipe/clear the Google Chrome saved passwords, nor any other browser saved passwords. Wise Care 365 supports clearing the browser saved passwords, but it is Common Cleaner not PC Checkup. Generally, a browser doesn't save the passwords in Cache files. Google Chrome stores the passwords and the usernames in 2 files "Login Data" and "Web Data". You can find these 2 files at %localappdata%\Google\Chrome\User Data\Default\ Please follow the steps below to verify if PC Checkup clears
  7. Hello OlivierF, Please close Wise Care 365 and then open it again. After reloading, if it is still "New", please click Windows "Start", and then check whether Wise Duplicate Finder is installed. If Wise Duplicate Finder is not installed, please download and install it from WiseCleaner Download Center.
  8. @xilolee Thanks for your feedback. Some languages are relatively long, for example, Arabic, Russian, etc., limited by the width of the text box, may not be able to display the full text, but when the mouse pointer hovers over the text, the complete text information will be displayed. Thanks for your understanding. We will improve it to display a full text, support more languages.
  9. @xilolee Thanks for your feedback. It may be caused by the new UI library. we will check and fix it.
  10. Hello MrBill, Thanks for your feedback. Okay, we will remove it in the next version. I will forward it to the developer team.
  11. If you have installed Panda Dome and will install WiseCleaner, please follow the steps below to manually fix the incompatibility issue between WiseCleaner and Panda Security. Solution 1: Disable the Real-time Protection in Panda Dome (1) Please open Panda Dome, and click the second shield icon “Antivirus”. (2) In the upper right corner of the window, there is a green switch, click it to turn off the antivirus protection. (3) Double-click the installer of WiseCleaner to install it. (4) Repeat steps 1 and 2 above, click the switch to turn on the antivirus protecti
  12. Solution for Compatibility issue between WiseCleaner and Panda Dome Start from September 2020, we have received some feedback from users that they cannot install WiseCleaner, including Wise Care 365, Wise Registry Cleaner, and other products. They all received an error message while installing "Unable to execute file in the temporary. Setup aborted. Error 87: The parameter is incorrect." With the help of these users, after analysis and testing, we found that they all install and use Panda Dome which identifies WiseCleaner products as Potentially Unwanted Program (PUP/WiseCleaner) an
  13. hello geogeo.gr, Sorry about that, and thanks for the translation. The file you attached was unavailable, could you please upload it again, or send the file to support@wisecleaner.com? Thanks,
  14. If you receive the above error message, don't worry! Please try the following method to fix the issue of "You are possibly a victim of pirated license key". 1, If Wise Care 365 is running, please close it first. 2, Open the folder C:\Windows\System32\drivers\etc\ 3, Copy the file "hosts" to Desktop. 4, Use Notepad to open the "hosts" file, delete contents about wisecleaner, and save the file. 5, Copy this new "hosts" file to C:\Windows\System32\drivers\etc\, overwrite the old one. 6, Run Wise Care 365. If the above method doesn't solve the iss
  15. Hello Rajat16, Thanks for your feedback. Can you give me a screenshot of the message you received?
  16. Hello, As far as I know, the optimization items of Wise Care 365 don't affect the physical network band. Please refer to this page, maybe it can help you. https://wisecleaner.blogspot.com/2019/02/how-to-determine-whether-network.html
  17. Hello, Please select the items you want to reverse, click the button "System Default" at the bottom, then please reboot the system.
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