wisecleaner_admin

Dear user, Thank you for your feedback and suggestion. We will forward it to the Software R&D team. Have a good day.

Dear user, Thank you for your question. WiseCleaner has variuos products, but none of them will clloect users' private information or location. And, you can check which apps access location information by visiting Windows Settings-Privacy & security-Location

Dear user, Sorry about that. But the ws_rmind_data.dat file cannot be moved to installation directory. Have a good day.

Dear user, Sorry for any inconvenience caused. We did not update Wise Folder Hider yet. Please try v3 to see if it works fine. https://downloads.wisecleaner.com/soft/old_wfh/v3/WFHSetup_3.39.148.exe

Dear user, There are some issues in v7, and we are trying to fix them. Please temporarily download and install the 6.7.5 version from the link below: https://downloads.wisecleaner.com/soft/WiseCare365_6.7.5.650.exe

Dear user, Sorry for any inconvenience caused. You can easily switch the temperature unit between Fahrenheit and Celsius by following this: 1. Open Wise Care 365 2. Click the drop-down menu> Settings> General 3. Find Temperature Unit item, and select the unit you want Have a good day.

Dear user, I'm glad to hear that. Good day.

Dear user, Sorry for any inconvenience caused. Please send your registered eamil address or order number to our customer service email: [email protected] So we can help you figure it out.

Dear user, Sorry for not replying sooner. We tested and found the Type.lst file will be ceated under %Appdata% folder rather than under Wise Disk Cleaner folder. Although it will not affect the Advanced Cleaner's operation, we have reported it to the Software R&D team. Have a good day.

Dear user, I'm glad to hear that. Have a good day.

Dear user, Sorry about that. We think it is a false positive, and we will contact MS to fix it soon. 1. Please temporarily disable (turn off) the real-time protection of Windows Defender2. Restore Wise Disk Cleaner from Defender's quarantine area.3. Add Wise Disk Cleaner to the exclusion list in Windows Defender4. Turn on the real-time protection.

Dear user, Sorry for any inconvneience caused. The following is the latest version: https://downloads.wisecleaner.com/soft/WDCFree_11.1.4.830.zip

Dear user, Sorry for any inconvenience caused. Please try this: 1. Press Win + R to open the run dialogue 2. Type in %appdata%, then click OK to run 3. Find the Wise Disk Cleaner by following this path, then delete it 3. Install the latest 11.1.3 version of Wise Disk Cleaner: https://downloads.wisecleaner.com/soft/WDCFree_11.1.3.829.exe

Dear user, Sorry about that. We have test it again, and it was PRO version after installation. Please try it agian: 1. Uninstall current version and restart your Windows system. 2. Click the link below to download and install Wise Care 365 v7 https://www.dropbox.com/scl/fi/3x84s3ylz4wats69z2zqn/WiseCare365_7.0.1.678.exe?rlkey=rx60890caj8st8d6k7c57ueij&st=6lrnmvvx&dl=0

Dear user, Don't worry, it is legit, you can install it with ease.

Dear user, Thank you for your feedback. Have a good day.

Dear user, Thank you for your email. 1. Regarding the Custom Checkup Settings, you can right-click the items in the right list, hit the Default option so that it will only check recommended items. Then, click the Save button. Thus, you will not delete important files or settings during the cleanup process. 2. Registry Cleaner can help you scan and clean invalid registry entries in the computer system, such as invalid ActiveX and COM components, invalid file extension information, missing shared dynamic-link library, useless or invalid uninstallation information, etc. You can clean registries with Wise Care 365 regularly. Wise Care 365 can automatically back up registry entries that are about to be deleted. You can view the registry records that have been backed up in Menu -> Restore -> Registry Restore. 3. Wise Protection, mainly to protect the key position of the registry, prevent applications from maliciously modifying the homepage settings of the IE browser, prevent applications from maliciously adding to system startup items, and prevent applications from maliciously modifying the default browser. It would be better to use it alongside another antivirus program.

Dear user, Sorry about that. Please navigate to this path in File Explorer: %appdata%/Wise_Reminder/ Then, you will find the saved data of Wise Reminder there.

Dear user, Thank you for your suggestion, we will do that.

Dear user, Sorry for any inconvenience caused. Wise Reminder does not save files or folders. Do you mean you cannot access Wise Reminder or anything? If there are any prompts, please send us a screenshot. Herhangi bir rahatsızlık verdiysem üzgünüm. Wise Reminder dosya veya klasörleri kaydetmez. Wise Reminder'a veya herhangi bir şeye erişemeyeceğinizi mi kastediyorsunuz? Herhangi bir istem varsa, lütfen bize bir ekran görüntüsü gönderin.

Dear users, Good news here! Wise Care 365 v7 is released the Beta version. Try it now before its official release. Click here to try Wise Care 365 version 7 and experience PRO features for free for 6 months. You are invited to tell us what you think about it and please have us informed whether anything needs to be modified. Thanks in advance! Free Download Wise Care 365 v7.0.1

Dear user, Sorry for any inconvenience caused. We have reported your feedback to the Software R&D team. We will fix it in the next update. Have a good day.

Dear user, Sorry for not replying sooner. It's probably a permission issue so Wise Uninstaller cannot remove it. Sorry.

Dear user， The "Delete" option in Wise Folder Hider- Encrypt File will not delete the encrypted files in Locker, if you accidentally click "Delete", it will just make your locker not displayed in Wise Folder Hider, If you want it to be displayed in Wise Folder Hider, then click the "open" button, find the path of the locker, and it will be displayed in Wise Folder Hider again. Then, click the drop-down menu to select Mount, the locker will be displayed automatically. Finally, you can see the encrypted files in the locker.

Dear user, Sorry about that. Recently, Wise Care 365 was incorrectly flagged as PUP by some security programs and was moved to the quarantine list, and Bitdefender is one of them. We are trying to solve it. Please restore Wise Care 365 from the quarantine and add the Wise Care 365 folder (C:\Program Files (x86)\Wise\Wise Care 365) to the exclusion list. Or, try to turn off the real-time protection in Bitdefender, reinstall Wise Care 365, and add the Wise Care 365 folder (C:\Program Files (x86)\Wise\Wise Care 365) to the exclusion list, then turn on the real-time protection again. The reason why Wise Care 365 is marked as a PUP by these programs is simply because we use a (traffic color) yellow exclamation point mark in the PC Checkup, and a green check mark to indicate clean. We are communicating with them to resolve this false positive.