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Everything posted by wisecleaner_admin

  1. @tipstir Thanks for your feedback. We will check for it.
  2. Hello Rajat16, Thanks for your feedback. Can you give me a screenshot of the message you received?
  3. Hello, As far as I know, the optimization items of Wise Care 365 don't affect the physical network band. Please refer to this page, maybe it can help you. https://wisecleaner.blogspot.com/2019/02/how-to-determine-whether-network.html
  4. Hello, Please select the items you want to reverse, click the button "System Default" at the bottom, then please reboot the system.
  5. Hi xilolee, Thanks for your feedback. we will fix it in the next version,
  6. Hi xilolee, Thanks for your feedback. I will forward it to the developer team. Yes, it is correct. If the user doesn't like the Quick Search, he can uncheck the option "Run Quick Search" in the Menu.
  7. Hi xilolee, Thanks for your feedback, we will improve it in the next version.
  8. Hi xilolee, Long time no hear you, how are you. Thanks for your feedback, we will improve it in the next version.
  9. Hello, The last dialogue window during the installation has two options, Run Wise Memory Optimizer, and Open a webpage. there was a small problem with the website of WiseCleaner yesterday. We have solved it. Don't worry about it.
  10. DIY Tips: How to Make Your Own Theme of Wise Care 365 It would be a pleasure to see your favorite picture become the theme of Wise Care 365. You know what? You can do it all by yourself! It's easy & fast! Let's get started. Step-1: Get the template files here. 1. Download the skin template files package here WiseCare365Theme-Template-File.zip 2. Unzip it to a folder called "newskin". Step-2: Replace the pictures. 1. Open the "newskin" folder, you'll find the following files: (1) skin.ini (2) MainFrame (folder with 10 files) (2.1) checkup.png (2.2) CheckUpButton.png (2.3) frame.png (2.4) privacy_protection.png (2.5) preview.png (2.6) system_cleanup.png (2.7) system_monitoring (2.8) system_tuneup.png (2.9) tabbg.png (2.10) wise_utilities.png (2.6) btn.png 2. Please replace the pictures above with the ones you have prepared for the new theme. (The files with the suffix of *.jpg & *.png are pictures.) This time we only try to make simple skin, so please just simply replace the pictures named frame.png and preview.png. 3. Notice: a. Please keep your new picture the same name and format as the replaced. b. The size of the picture preview.png cannot be changed. (60x60 pixels) c. For aesthetic reasons, the sizes of other pictures can be changed but not suggested. Only original size or minor modification is suggested. Step-3: Modify the configuration file. Please open the skin.ini file to modify the configuration information needed. 1. Name= (the name of your DIY theme) 2. Author= (the author name you prefer to display) 3. Comment= (introduction of the theme) Step-4: Wrap the skin files. 1. Select all the files and right-click to open the context menu. 2. Then click add to archive. 3. Please refer to the screenshot. Fix the archive format to *.zip and type the file name above it. 4. Click OK to complete the process. Step-5: Modify the suffix of the zip file. Please change the file type *.zip to *.wskn and save the change. Step-6: Start to use the skin. 1. On your desktop, right-click the icon of Wise Care 365 and click Open file location on the context menu. 2. Open the folder Themes and copy the new.wskn file from step-5 to this folder. 3. Open Wise Care 365, click Theme button. 4. Click the newly added theme. 4. Voila! Enjoy! ------------------------
  11. Hello, Sorry about that. Windows Defender (actually it is SmartScreen) doesn't recognize Wise Care 365 due to the new digital signature which WiseCleaner applied it from this April. Don't worry about that, please choose "Run anyway".
  12. Hello, What do you mean "disappeared"? Change to the Free version? You can send the details to support@wisecleaner.com
  13. Hello, Sorry, we missed your message. Yes, we have this feature in Wise Care 365 - Common Cleaner.
  14. Hello Kev, Wise Registry Cleaner can back up registry entries automatically before cleaning. Please click Menu - Restore - Registry Restore, select the backup and click Restore. Then reboot the system.
  15. Hello, There is a license key registered with your email address alain.veys@gmail.com, but key is out of the date, so you cannot use it anymore. If you have a new key, please send a mail to support@wisecleaner.com, we will check it.
  16. Hi, Which antivirus do you use? You can temporarily disable its real-time protection, then reinstall Wise Care 365 and add Wise Care 365 folder to its exception list (exclusion list/white list), then turn on the real-time protection. The latest version 5.49 is safe, you can download it from http://downloads.wisecleaner.com/soft/WiseCare365_5.4.9.545.exe
  17. Hello, First, Wise PC 1st Aid and Wise Care 365 are different products. Wise 1st Aid is used to fix some regular problems that you have received error messages. Wise Care 365 is used to optimize the system and clean disk that can help you fix some potential problems. Second, you can run Wise Care 365 to clean the system every day, but run Wise PC 1stAid only if you get a specific problem.
  18. Hi, Thanks for your feedback and sorry about that. We have contacted Kaspersky and trying to fix this False Positive. Now, please exclude Wise Care 365 from Kaspersky. 1, Right-click on Kaspersky icon in the notification area, and choose Pause protection. 2, Download and reinstall Wise Care 365 version 5.48. http://downloads.wisecleaner.com/soft/WiseCare365_5.4.8.544.exe 3, Launch Kaspersky and you will the protection is paused. Click the setting icon in the lower-left corner 4, Select "Additional" tab, click "Threats and Exclusions" in the right, then find "Exclusion" section and click "Manage exclusion" 5, Click the button "Add", then click Browse button to find and select Wise Care 365 v5.48 installation file, click "Add" in the bottom to save changes. 6, Repeat step 5, add "C:\Program Files (x86)\Wise\" to the exclusion list. 7, Turn on Kaspersky protection.
  19. Hello, Sorry about that. We are working to fix this issue. Please add Wise Care 365 to the exclusion list of Windows Defender. 1, Temporarily turn off the protection of Windows Defender 2, Reinstall or restore Wise Care 365 from the Quarantine of Windows Defender 3, Add C:\Program Files (x86)\Wise\ and C:\Program Files\Wise\ to the exclusion list. 4, Turn on the protection of Windows Defender. If you don't know how to exclude WiseCleaner from scanning, please tell me your OS information and Windows Defender version.
  20. Hello, Sorry about that. Before releasing the latest version 5.47, we uploaded the installer to Virustotal.com for analyzing, and it was clean. We are trying to contact Avira to fix this issue. Now, please exclude Wise Care 365 from scanning. 1, Open Avira, and temporarily turn off the Real-Time protection. 2, Reinstall Wise Care 365. 3, Click the settings symbol in the lower-left corner of Avira Antivirus. 4, Click PC Protection → Exceptions. 5, In "File and Folders to be ignored by System Scanner and Real-Time Protection" area, add C:\Program Files (x86)\Wise\ 6, Click OK to save the configuration. 7, Turn on Real-Time Protection. Note Since the exceptions for the “System Scanner” and “Real-Time Protection” must be configured separately, please select the corresponding module in the left panel. Search and add files or processes you want to be skipped by the Real-Time Protection or System Scanner and Real-Time Protection.
  21. Hello, Thanks for your feedback. 1, Which version of Wise Folder Hider did you use? 2, Which feature did you use, Hide File, Hider Folder, or Hide USB drive?
  22. That is a good question. In the current version (1.35), Wise Duplicate Finder doesn't show a report (or a message) that the deletion is finished. But, the scan result will refresh after deleting. I will forward your question to the developer team. Maybe they can improve it in the next version.
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