Anthonymag

If you have any question of Wise Driver Care, please read below FAQs. Maybe you can find the answer yourself.
 
When you create a new post, please provide more details about your problem, then we can help you solve it faster.
 
Q: The backup button of some devices is invalid, why?
A: If the driver is provided by Windows system, Wise Driver Care won't back up it. Because when you reinstall Windows, the driver will be installed at the same time.
 
Q: What is abnormal driver?
A: An abnormal driver, it refers to you can reinstall a correct driver to fix this issue.
 
Q: What is special software?
A: It refers to some special software that Some brands of computer special features require. Such as touchpad, fingerprint identification and so on.
 
Q: What is system software repair?
A: When Wise Driver Care update a driver, it may require some special Windows components, like VC++. If the system doesn't have it, Wise Driver Care will install it first.
 
Q: What is “1 device doesn't support the current OS”?
A: For example, you have a sound card on your PC and the OS is XP system, but this sound card only supports Win 7 and later system. There is no driver for XP system.
 
Q: When does Wise Driver Care auto create a system restore point?
A: This function is only available in Pro version, and only if you click the top right Fix button.
 
Q: Why does Wise Driver Care not list the restore point?
A: Because Wise Driver Care only lists the restore point created by itself. If the driver is provided by Windows system, Wise Driver Care won't back up it. Because when you reinstall Windows, the driver will be installed at the same time.

Dear users,
 
We have just released a new product: Wise Anti Malware Beta.
 
This new product can help you defense against Virus, Malware, Adware, Ransomware, Phishing, Spyware and unwanted programs (PUP/PUA).
 
The most important is Wise Anti Malware Perfect compatible with Windows 10 Defender.
 
Please download Wise Anti Malware to try!
 
Please note,
The installer doesn't include virus database, after you finish installation, the Malware Cleaner is not activated. Please close it and wait a moment, the Tray will download virus database in background. The download time depends on your internet speed, normally it less than 30 minutes.
 

 
 
However, there is still space for improvement for this beta version, please leave a comment or write down the bugs you found below.
 
We would really appreciate that. Thank you!
 
WiseCleaner Team
 
 
 
Release Logs:
**************************
 
v2.11
Date: 05-21-2018
Release official version.
 
-------------------------------------
v1.28
Date: 04-23-2018
New changes:
+ Improved update service.
+ Improved ad cleaner.
 
-------------------------------------
v1.25
Date: 03-20-2018
New changes:
+ Fixed the bug "Engine failed to start "
 
-------------------------------------
v1.24
Date: 03-16-2018
New changes:
+ Improved virus engine.
+ Fixed minor bugs.
 
-------------------------------------
v1.23
Date: 03-13-2018
New changes:
+ Improved virus engine initialization process.
+ Minor GUI improvements.
 
--------------------------------------
v1.22
Date: 03-06-2018
New changes:
+ Improved virus engine installation.
+ Reduced memory usage.
+ Added 6 languages, Dutch, German, Hungarian, Korean, Russian and Ukrainian.
 
--------------------------------------
v1.21
Date: 02-28-2018
New changes:
+ Fix the bug of high memory usage.
+ Improved Quarantine function.
 
---------------------------------------
 
v 1.17  
Date: 02-26-2018
New changes:
+ Improved real-time protection
+ Fix minor bugs of System Cleaner
+ Minor GUI improvements.
+ Updated language.
 
***********************************

I have WRC-9 PRO and I have a problem when I scan and clean with WRC.I noticed that each time I scanned using FAST mode the hits seemed to be the same to me,so I did the following..I restarted my comp. Opened WRC and ran the FAST scan,copied all hits and how many in each category and cleaned,waited 10 minutes (not using computer)I ran the DEEP scan doing the same as before,copy,clean etc. restarted comp. opened WRC then ran the CUSTOM scan and again doing the same, In each of the scan modes the options were exactly the same.I closed computer for 10 or so minutes.I then opened my computer,opened WRC-PRO I then did the exact same procedure once again and after this was completed I saw that again and again the results for each were exactly the same.

I think "Analyze" should be above "Defragment" and "Full Optimization".
 

Hello all members,
 
The "Mark Solved" option has been activated in the Computer Trouble-Shooting Discussion Board. Now originating posters (OPs) can select their own "Best Answer."
 
How it works:
 
Each member response to an originating poster's issue will now include a "Mark Solved" button that can only be seen by the OP (see image1). If a specific response solves the OPs issue, he/she can simply click the Mark Solved button for that specific response and it will automatically do two things:
 
1. It will update the index to show the OPs issue as "Answered." (see image2)
2. It will add the "Best Answer" to the top of the OPs post. (see image3)
 
This new feature could really benefit members or guests that are looking for solutions while browsing or searching the Computer Trouble-Shooting Discussion Board.
 
Note: The Wise Specific Product Boards do not have this feature enabled.
 
 
UCanFixit

Hi

I recently got a new PC and was getting it set up okay.I found a way to restore the Games folder on for Windows 10(using the shell:games) command in Run.

I made copied and my games executables,and then pasted the shortcuts in my newly created Games folder.Now,i did the same for some steam games and that seemed to work.

But then when i asked Steam create a desktop shortcut for a game,and placed it in my Games folder i get a shorcut with no image attached to it.And i can't right click on it to get any options.And more importantly i can't delete this shorcut from my Games folder.

I looked into shell:appsfolder,but i can't see the Steam dektop shortcut(3rd paragraph)there.

Does anyone know how i can delete this Steam desktop shortcut form my Games folder?.

Thanks in advance.

Colin
 
PS sorry if this in the wrong category.
 
These are my posts to Ten Forums & MS Answers discussing my problem
 
https://www.tenforums.com/gaming/104419-cant-delete-steam-game-shortcuts-2.html
 
https://answers.microsoft.com/en-us/windows/forum/windows_10-files/cant-delete-steam-game-shortcuts/801cb536-aa49-4298-b481-1058ef6257c6?tm=1519120908276
 

Hi everybody. :-)

Problems:
- engine failed to start with windows firewall on, outgoing connections only for tcp 80 and 443.
- firewall disabled, it froze for minutes... Then engine failed to start is still present.
- settings --> quick check doesn't remember the options I unticked, after I close the program (and it remains in the system tray).
 
First suggestions:
- make it portable
- make it resizable
- add maximize/minimize/"minimize to system tray" buttons/features
- I'd remove the system cleaner: this should be an antimalware only. Otherwise WAM should be included in WiseCare365. Imo, it isn't necessary to duplicate the same functions.
- a complete malware scan can last several half hours or hours: add an option to minimize (or not minimize) the program to the system tray. Or minimize it directly when clicking the minimize button.
Currently, it DOESN'T "sit" in the system tray, during the scan (checkup, quick, full or custom) ; and the scan is terminated when I click the top-right X (close button).

Hello :-) I recently used a program called ‘Privazer' & I believe this has broken the Advanced Clean on C:\ only. Nothing happens when I click on it
I have totally uninstalled (removing wise registry keys) re-installed Wise365 to no avail as I assume there are hidden registry keys used by yourselves so all info from the registry can't be removed to fix the problem.
 
I've removed Privatizer, I normally have Macrium Reflect images of C:\ but I've messed with the Win 10 Spring Update etc & removed it so can’t image back without a lot of work.  (BTW the issues occurred before I messed with MS Spring Update) Any help please??
 
Kind regards  Paul
 
 
 

Ask toolbar is promoted via other free programs and once installed on your computer, they will hijack your browser homepage and replace your default search engine. Sometimes you may find Ask toolbar in your Internet Explorer without you knowing when you installed it.
In this article, I will show you how to remove it completely from your IE You may see more than a lot of articles on how to remove Ask toolbar on the internet, but in this one, I am gonna tell you the easiest fix.
First you should download Wise Program Uninstaller(http://wisecleaner.com/wiseuninstallerfree.html), a function formidable program uninstaller. Someone may wanna ask, we can uninstall a software in Control Panel, why bother downloading a third party uninstaller. One thing you might not know is the uninstaller built in a software can’t remove a software completely, it might leave behind some residual files, folders or registry. Accumulation of this kind of junk files or registry could lead to a slow computer or even computer crash.

 
After downloading Wise Program Uninstaller, find Ask toolbar in the list. Of course if you have a lot of programs, you can just quick search it. When you find it, single click it, you will see a key called Safe Uninstall, single click it, it will automatically execute the built-in uninstaller of Ask toolbar. When this process is finished, Wise Program Uninstaller will analyze all the associated files, folders and registry entries, and present you a list of the analyzing result. You can just click Remove to erase all these useless files. Then you will find the toolbar is already gone from your IE browser.

 
One more thing
How do I change Ask.com default home page or search engine in Internet Explorer?
Internet Explorer allows you to change your browser home page at any time. In the upper right corner of your Internet Explorer browser window, select the gear icon (as shown below), and then "Internet Options" from the drop down menu. If you cannot find the gear icon, find the row of menus across the top of your computer screen such as File, Edit, View, etc. Click on the menu that says Tools, and from that Tools menu, click on Internet Options. Then proceed to the next step. 

 
Find the section marked "Home page." When you first open Internet Options, the entire home page address should be highlighted in light blue; type the backspace key on your keyboard to delete it. Alternately, use your mouse to select the entire address you see beginning with "http://www.search.ask.com" and delete it with the backspace key. Then, type your desired home page in that space--for example, if you'd like Yahoo as your homepage, type in www.yahoo.com. Once you have typed in your preferred homepage, click "Apply" and then click "OK." 

 
That's it for your default homepage settings! After making the change to your default homepage, you'll need to open a new Internet Explorer window to see the change. Changing your homepage setting doesn't retroactively affect pages you already had open prior to making the change.

Dear users,
 
We are very excited to announce the release of Wise Duplicate Finder beta! Find & Remove Duplicate File, Photo!
 
Wise Duplicate Finder is a fast and accurate Windows duplicate file & photo finder, it is simple and easy- to-use.
1. Wise Duplicate Finder can help you find specified location duplicate document file, photo, email, video, audio, archive.
 
2. It provides four compare modes: a. Match filename and size;  b, Partial content match; c, Exact content match; d, Only find 0 byte files.
 
3. It can help you remove duplicate files and only keep one.
 
4. When you delete duplicate files, wise duplicate finder can auto backup them, you can restore them in any time.
 
Click here for direct download Wise Duplicate Finder beta
 
   
 
 
However, there is still space for improvement for this beta version, please leave a comment or write down the bugs you found below. We would really appreciate that. Thank you!
 
WiseCleaner Team
 
 
 
*Release notes*
 
v1.03.15 (2 Sep. 2016)
- Improved advanced settings
- Added file size and date modified
- Minor improvements

I downloaded the new product  "wise Anti-malware" on two of our computers and I cannot scan from either one, they both come up with "engine failed to start". Must I download them again to get a new engine?

I keep getting MUR's with Chinese text in them.  Anything I see on my PC that is Chinese rather it be text or what ever, I instantly assume its bad and treat it as such unless I can verify that its 100% safe.  So, anybody know why I'm getting these MUR's and are they safe?  If not, then what do I need to do about preventing them from coming back?  I have attacked a screenshot of the MUR's that Wise Cleaner finds so you can see what I'm talking about.
 
Also, This registry entry "(HKEY_CURRENT_USER\Software\Chromium\(Default)" keeps coming back even though I have deleted it.  I have google searched this and there's this malicious browser called Chromium but I have never installed it(as far as I know) & I cant find any information about this registry entry that keeps coming back.
 
Thanks for any help you guys/gals can provide. 
 
 

On boot up I get this error.
 
I don't know if this is related but my backup program Freezes when it is almost done. It wont turn off the computer when done. It wont close by its self.
 
 
 

 
Operating system:Microsoft Windows XP (32 bit) Service Pack 3
System root: C:WINDOWS
Available physical memory: 1023 MB
CPU: Intel® Pentium® 4 CPU 3.00GHz
Drive Info:
C: 298.08 GB
J: 931.47 GB
Internet Explorer: 8.0

You need a tag somewhere on the Wise Disk Cleaner screen so people
can make donations with ease. So far I am unable to make a donation.
Would someone tell me how to do this please.

Ran the emails thru a translater program and it is all about earning money with cryptovalue.
 
Phishing/ Fake emails !!!

I have run Wise365 (free edition) in the past on my Win7 desktop PC, no problems (although I may not have run the Registry Cleaner component). My desktop is fully updated and has never had any malware to my knowledge. This time I ran all the components, and since then my up-to-date version of Firefox can't access the web. The modem and account are fine: at least 2 other devices have full web access via same wireless modem and account. Email clients still work. Firefox can still open locally stored HTML pages correctly, but it can't access any server on the web. So I uninstalled current Firefox, installed an older version, same result. So I uninstalled that version, got an installable version of latest Firefox (58.0.1) via another device, and installed that. Same result. So I installed a copy of the latest Chrome browser - same result. Chrome will also open all local files, but not access the web.
At first sight, it seems the changes caused by Wise365 haven't damaged the browser, but the connecting layers between the browser and the network adapter. Is it a matter of missing files that I could download from MS or other sources (on another device), or is it because critical registry entries have been changed or removed?
 
Unfortunately it seems likely that it is the latter problem, and this might mean I have to buy a new OS because I don't have any recent restore point. Obviously that would be a major step and would lose years of work.
Any suggestions about what settings, files or registry entries that I could inspect, and possibly repair?
 

I have noticed for some time now that Run commands I enter (e.g., %temp%, services.msc, regedit, etc.) are wiped out when WRC is run. I can find no setting that tells it NOT to delete these. Is there some way to prevent the program from deleting Run commands?

Hi people!
 
Keep in mind that we CAN NOT translate your Language inside the screenshots, i.e. write in your topics/posts the error messages that are inside your screenshots.
 
 
HOW TO MAKE A SCREENSHOT - First method using MSPAINT.EXE
HOW TO MAKE A SCREENSHOT - Second method using SNIPPINGTOOL.EXE
HOW TO POST A SCREENSHOT (OR A FILE...) WHEN YOU ARE LOGGED INTO THE FORUM
HOW TO POST A SCREENSHOT WHEN YOU ARE USING WISE PC 1ST AID
 
Suggestions? Corrections? (Yes, my English is horrible!)

Click Here to learn more about this promotion.
The offer will expire on 7th Nov., 2014

Hi All,
 
Recently, we got some feedback about Wise Care 365, Wise Disk Cleaner and Wise Registry Cleaner can't be
compatible with Windows 10. Have you also encountered the same issue? If yes, please help us to know it clearly
with your screenshots and detailed steps.
 
In return, we will free send you a license key of any our paid product (Wise Care 365 Pro, Wise Folder Hider Pro, Wise Video Converter). And the type of the key is from 3 months to 1 year according to your feedback. If you are the paid users,
we would like to extend the using time of your license key.
 
You can write to [email protected] or leave a message here.
 
Looking forward to your feedback, thanks in advance  
 
 
Wisecleaner

If seeing the same lock screen in your Windows 8.1 PC makes you pretty bored, or you don’t want to see the lock screen at all, you come to the right place. In this article I will show you how easily you can add any other background you like on your Lock screen or completely disable it.
 
To change the lock screen, follow the next steps below
 
Step 1: Bring up the Charm menu by pressing Win+C on your keyboard.
 
Step 2: From Charm menu bottom right corner click on Settings.

 
Step 3: Now from bottom right corner of your screen click on Change PC Settings.

 
Step 4: Select Lock screen tab.

 
Step 5: Click Browse button and then locate your new image which you want to use for your Lock Screen background and click Open.

 
Step 6: If you wish to select a default or previously used image simply press on one of offered thumbnails located right above Browse button.
 
If you just want to turn off the lock screen, one little tweak will do that, follow the next steps.
 
Step 1: Press "WIN+R" key combination to launch RUN dialog box then type gpedit.msc and press Enter. It'll open Group Policy Editor.

 
Step 2: Now go to: Computer Configuration -> Administrative Templates -> Control Panel -> Personalization

 
Step 3: In right-side pane, double-click on "Do not display the lock screen" option and set its value to "Enabled".

 
If your Windows 8.1 does not have Group Policy Editor, you can use the Registry Editor.
 
1. Press "WIN+R" key combination to launch RUN dialog box then type regedit and press Enter. It'll open Registry Editor.

 
2. Now go to following key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization

If the above key doesn't exist, you'll need to create it manually.
 
3. Select Personalization key and in right-side pane, create a new DWORD NoLockScreen and set its value to 1

 
4. Reboot the computer and you will not see the lock screen any more.

The server blocks ping command.
If you can get the ip address, means the server is working well.