Wise_EPL 161 Posted June 19, 2017 Report Share Posted June 19, 2017 Why can't WiseDriver Care connect to server? Is there a problem on your side? VictorRex 1 Link to post Share on other sites
xilolee 511 Posted June 19, 2017 Report Share Posted June 19, 2017 Hi Wise_EPL. :-) No problem here in Italy. Using Win10 x64, DEP AlwaysOn, HOSTS, custom scale 150%, WinFirewall, WinDefender. Are you using a different antivirus/antimalware/antispyware? Are you using a different firewall? Are you using P2P programs (emule, torrent, etc) and you didn't lower their connection limits? Are you using proxies/VPNs? Link to post Share on other sites
Wise_EPL 161 Posted June 19, 2017 Author Report Share Posted June 19, 2017 Hi Wise_EPL. :-) No problem here in Italy. Using Win10 x64, DEP AlwaysOn, HOSTS, custom scale 150%, WinFirewall, WinDefender. Are you using a different antivirus/antimalware/antispyware? Are you using a different firewall? Are you using P2P programs (emule, torrent, etc) and you didn't lower their connection limits? Are you using proxies/VPNs? I have COMODO Internet Security w/ COMODO Firewall turned on. I have no P2P programs, & no VPN's turned on. Link to post Share on other sites
xilolee 511 Posted June 20, 2017 Report Share Posted June 20, 2017 And did you try 5 minutes without the firewall? Or without both? Link to post Share on other sites
Wise_EPL 161 Posted June 20, 2017 Author Report Share Posted June 20, 2017 And did you try 5 minutes without the firewall? Or without both? I tried it w/out COMODO FW 2 no avail. I tried w/out Win. FW 2 no avail. Link to post Share on other sites
xilolee 511 Posted June 20, 2017 Report Share Posted June 20, 2017 Did you try also with comodo uninstalled at all? Are you also using Malwarebytes? Link to post Share on other sites
wisecleaner_admin 1,340 Posted June 20, 2017 Report Share Posted June 20, 2017 Thanks xilolee. Hey Wise_EPL, Sorry for it. We are trying to fix it and will release a new version soon. Can you tell me your location, or IP address? Link to post Share on other sites
Wise_EPL 161 Posted June 20, 2017 Author Report Share Posted June 20, 2017 Thanks xilolee. Hey Wise_EPL, Sorry for it. We are trying to fix it and will release a new version soon. Can you tell me your location, or IP address? 40.133.165.12 Link to post Share on other sites
Yaniv 4 Posted October 16, 2017 Report Share Posted October 16, 2017 Hello, I have a problem when trying to update drivers. I've got a message "Cannot connect the server". Any help? VictorRex, LiluunaApake, AnthonyPoelf and 1 other 4 Link to post Share on other sites
wisecleaner_admin 1,340 Posted October 17, 2017 Report Share Posted October 17, 2017 Thanks for your feedback. Don't worry, we will check and fix it soon. Link to post Share on other sites
alexito 0 Posted December 30, 2017 Report Share Posted December 30, 2017 Hi. Just installet onto Win10 , after register product to Pro Version, WiseCleaner can't connect with server. I have ESET Smart Security, full registered soft active, if you need this info. Waiting for your answer Link to post Share on other sites
xilolee 511 Posted December 31, 2017 Report Share Posted December 31, 2017 Hi alexito. :-) Actually I can not connect too. This is probably a wise servers problem. Does this happen also with eset smart security (firewall) disabled? If this happens with eset smart security enabled and doesn't happen with it disabled, you probably must allow the application in eset firewall. Outgoing connections, tcp ports 80 and 443. Side note: ESET Smart Security was substituted with eset internet security. They say you can upgrade for free to ESET Internet Security. alexito 1 Link to post Share on other sites
alexito 0 Posted December 31, 2017 Report Share Posted December 31, 2017 Hi alexito. :-) Actually I can not connect too. This is probably a wise servers problem. Does this happen also with eset smart security (firewall) disabled? If this happens with eset smart security enabled and doesn't happen with it disabled, you probably must allow the application in eset firewall. Outgoing connections, tcp ports 80 and 443. Side note: ESET Smart Security was substituted with eset internet security. They say you can upgrade for free to ESET Internet Security. Thanks. Just entered to server and no touch any rule on ESET. Probably server not operative last afternoon. I didn't kno the ESET issue for software change. I'll try to do that. Thanks a lot Xilolee Link to post Share on other sites
wisecleaner_admin 1,340 Posted January 2, 2018 Report Share Posted January 2, 2018 Hi. Just installet onto Win10 , after register product to Pro Version, WiseCleaner can't connect with server. I have ESET Smart Security, full registered soft active, if you need this info. Waiting for your answer Hi, does wise driver care run well today? If it still cannot connect to server, please tell me your IP address, we will check it. alexito 1 Link to post Share on other sites
alexito 0 Posted January 2, 2018 Report Share Posted January 2, 2018 Hi, does wise driver care run well today? If it still cannot connect to server, please tell me your IP address, we will check it. Yes of course Connection runs Thanks Link to post Share on other sites
wisecleaner_admin 1,340 Posted January 3, 2018 Report Share Posted January 3, 2018 Nice! If you have any question, please feel free to contact us. Link to post Share on other sites
Hawaii 9 Posted January 15, 2018 Report Share Posted January 15, 2018 It was working until today Unable to connect to server 72.234.160.123 Link to post Share on other sites
xilolee 511 Posted January 15, 2018 Report Share Posted January 15, 2018 It can not connect here (Italy). Most likely, a temporary problem. Link to post Share on other sites
wisecleaner_admin 1,340 Posted January 16, 2018 Report Share Posted January 16, 2018 Hi xilolee, Please help us to do a test. 1, press Win+R2, enter cmd to open Command Prompt3, type ping liveupdate51.drivergenius.com and press Enter to start this command.4, then make a screenshot of result and send it to us,Thanks. Link to post Share on other sites
xilolee 511 Posted January 16, 2018 Report Share Posted January 16, 2018 With firewall disabled: C:\>ping liveupdate51.drivergenius.com Pinging liveupdate51.drivergenius.com [49.51.10.138] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 49.51.10.138: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Today the program works. Link to post Share on other sites
wisecleaner_admin 1,340 Posted January 17, 2018 Report Share Posted January 17, 2018 The server blocks ping command. If you can get the ip address, means the server is working well. Anthonymag and VictorRex 2 Link to post Share on other sites
Tudor 0 Posted December 5, 2018 Report Share Posted December 5, 2018 Hello sir/madam, I have the same issue, firewall is turned off. Link to post Share on other sites
David Hockaday 0 Posted December 13, 2018 Report Share Posted December 13, 2018 I'm having a problem doing a PC Checkup in wise driver care. It won't let me connect to the server. I opened up command prompt and type ping liveupdate51.drivergenius.com below I attached a screenshot OtenJex 1 Link to post Share on other sites
xilolee 511 Posted December 14, 2018 Report Share Posted December 14, 2018 Hi! It's probably a temporary problem. Wait a day, but if it persists, post another comment here. mpoirier, Dawizalgok and LorzenBom 1 1 1 Link to post Share on other sites
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