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FAQs of Wise Driver Care


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If you have any question of Wise Driver Care, please read below FAQs. Maybe you can find the answer yourself.


When you create a new post, please provide more details about your problem, then we can help you solve it faster.


Q: The backup button of some devices is invalid, why?
A: If the driver is provided by Windows system, Wise Driver Care won't back up it. Because when you reinstall Windows, the driver will be installed at the same time.


Q: What is abnormal driver?
: An abnormal driver, it refers to you can reinstall a correct driver to fix this issue.


Q: What is special software?
: It refers to some special software that Some brands of computer special features require. Such as touchpad, fingerprint identification and so on.


Q: What is system software repair?
: When Wise Driver Care update a driver, it may require some special Windows components, like VC++. If the system doesn't have it, Wise Driver Care will install it first.


Q: What is “1 device doesn't support the current OS”?
: For example, you have a sound card on your PC and the OS is XP system, but this sound card only supports Win 7 and later system. There is no driver for XP system.


Q: When does Wise Driver Care auto create a system restore point?
: This function is only available in Pro version, and only if you click the top right Fix button.


Q: Why does Wise Driver Care not list the restore point?
: Because Wise Driver Care only lists the restore point created by itself. If the driver is provided by Windows system, Wise Driver Care won't back up it. Because when you reinstall Windows, the driver will be installed at the same time.

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Q: Fail to install the downloaded driver


Please create a new post, provide below 3 information: (for example, display adapter)


1, The driver version you tried to install. (A screenshot is better)



2, The Device ID
A. Press Win+R to open Run window
B. Type devmgmt.msc and click OK to open Device Management


C. Expand Display adapters and right click on it, click Properties. If you have two or more devices in same category, select the one which has problem.


D. Click Details tab, then click drop-down menu to select Hardware Ids. Take a screenshot of it, this is what we need.



3, Device Model
If you cannot find the device model, please tell us the brand name and model of your computer.

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  • 5 months later...
  • 2 weeks later...

Q: I have updated video card driver to the latest Adrenalin, but a few days latter it still said I need to update it. Why?



If your OS is Windows 10, you may occur this problem. It is not a bug of Wise Driver Care, the reason is Windows Update. Windows Update will automatically update device drivers, sometimes the driver version is not you want. We can change Windows Update settings to fix this issue.


A. If you want to block Windows Update to auto install all devices drivers.

1.Tap Win+Break simultaneously to open System
2.Tap Advanced system settings in the left panel
3.On the Hardware tab, click Device Installation Settings
4.Select No (your device might not work as expected)

device installation.png



B. If you only want to block Windows Update to auto install graphic card driver (or other specific device)

1.Right click on left bottom Windows icon

2.Click Device Manager


3.Find device name and right click on it, click Properties - Details - Hardware Ids, then copy the ID

device id.png

4.Tap Win+R simultaneously


5.Enter gpedit.msc to open Local Group Policy Editor

6.Select the Computer Configuration, then select Administrative Templates - System - Device Installation - Device Installation Restrictions


7.Double click to open Prevent installation of devices that match any of these device IDs

8.Select Enabled
9.Click Show,  paste the IDs that you copied before
10.Click OK to save settings.

edit policy.png


You can refer this page to learn more about How to customize Windows Update 

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