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My computer is still crashing with a registery error


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#1 Anipi

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Posted 28 August 2014 - 11:01 AM

Hi, 

 

I am not sure if anyone here can help me as my problem is not really with the software but with my computer. When running windows 7 in normal mode it doesn't take long before my lenovo B570e crashes with a registery error. I have downloaded and run wise registry cleaner at all levels in safe mode and my computer will run in safe mode. This would be sufficient for me except I need sound to do my studies online. As soon as I return my setting to normal mode it crashes again. I can not access the list of predetermined programs to uninstall any programs as soon as I do it crashes.... (I know my laptop is full of rubbish and it was when I started to try and clean out all the unwanted programs that the problems really started).   HELP PLEASE :) 


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#2 UCanFixIt

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Posted 28 August 2014 - 11:23 AM

Hello Anipi,

 

Based on the detailed description of your problem, I doubt that Wise Care 365 (or any other cleaner/tune up utility) will be able to fix your current issues as they are not designed to fix registry corruption that has been (most likely) caused by a rogue program installation or malware. With that said, I would recommend the following actions:

 

Try to restore your system to a previous working configuration using a system restore point (if available):

http://www.fixedbyvo...t/#.U_8PvGPlqUk

 

If the above does not work, enter safe mode and try to recover all important data files to a USB flash drive. Then use the Lenovo One-Key Recovery feature to restore your laptop to factory defaults.

 

 

Good luck,

 

UCanFixit


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Please include the following information when describing your problem:

  • A basic description of your system
  • Specific error codes and/or warnings received
  • Supporting screenshots: How to Post Screenshots
  • Any software or hardware that you recently installed or removed
  • Any recent changes that were made to the system
  • The amount of time that that you have experienced the problem
  • The things that you have already tried to troubleshoot the problem

Note: Failure to provide ALL relevant details may result in a complete misunderstanding of your problem.

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#3 Anipi

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Posted 28 August 2014 - 11:53 AM

Thanks, I have a full back of my data but I dont think that includes the registry nor would I know how to access that. I will look at the system restore you recommend. Thank you... is there a way I can apply the driver for sound whilst in safe mode? That is the only thing I need. Many thanks for your reply, I fear you are right about the state of my registry.

#4 wisecleaner_admin

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Posted 29 August 2014 - 09:42 AM

When running windows 7 in normal mode it doesn't take long before my lenovo B570e crashes with a registry error.

How do you know the reason is registry error? You got error message? A blue screen of death? 


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#5 UCanFixIt

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Posted 29 August 2014 - 10:42 AM

How do you know the reason is registry error? You got error message? A blue screen of death? 

 

I agree with admin because you have switched your issue from a known registry corruption to a single driver issue. FYI, your audio driver is probably OK. It is just not being loaded during a safe-mode boot. With that said, I doubt that enabling audio to work in safe mode will fix your real issue; however, you can try this procedure but use it at your own risk please:

 

http://www.answers.c...rk_in_safe_mode

 

Good luck,

 

UCanFixit

 

PS: If you want to come back and provide more specific details, maybe we can help but you have to disclose all known issues to get a targeted solution/recommendation.


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Please include the following information when describing your problem:

  • A basic description of your system
  • Specific error codes and/or warnings received
  • Supporting screenshots: How to Post Screenshots
  • Any software or hardware that you recently installed or removed
  • Any recent changes that were made to the system
  • The amount of time that that you have experienced the problem
  • The things that you have already tried to troubleshoot the problem

Note: Failure to provide ALL relevant details may result in a complete misunderstanding of your problem.

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#6 Anipi

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Posted 29 August 2014 - 01:49 PM

Thank you for your input guys.

1) I only wanted to activate sound so that I could keep up with my studies, it had nothing to do with resolving the problem with my computer. I now have a work around, thank you.

2) I believe it is a registry problem as everytime I start my computer in normal mode it crashes and the error is titled registry error.

3) restoring to an older version didnt help but I dont have a very old copy.

4) I cannot uninstall some programs (I activated this option in safe mode) but could others.

totally at a lose, think I will need to buy an ungrade to window 8 and start afresh. :(

#7 Anipi

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Posted 29 August 2014 - 02:13 PM

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#8 UCanFixIt

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Posted 29 August 2014 - 03:10 PM

Yes, that is definitely a corrupted registry! Now, what could have been the cause? Did they start right after you did something specific (ie, tried to update a driver, applied windows updates, installed a new program)? However, my first guess would be that you have encountered a corrupted driver issue or a piece of your hardware has started to fail. I would go back into safe mode and uninstall the graphics and sound drivers for starters and then try to reboot. Please understand this is just my "first" best guess. No harm in trying something easy at this point. Also, do not go out and buy that Win 8 upgrade until you are sure that it is only a software corruption. So, give this a try and let us know. Also, please provide your make/model of your computer or system specs (if self-built). Good luck.

 

UCanFixit


big_picture_all_1.jpg
 
Please include the following information when describing your problem:

  • A basic description of your system
  • Specific error codes and/or warnings received
  • Supporting screenshots: How to Post Screenshots
  • Any software or hardware that you recently installed or removed
  • Any recent changes that were made to the system
  • The amount of time that that you have experienced the problem
  • The things that you have already tried to troubleshoot the problem

Note: Failure to provide ALL relevant details may result in a complete misunderstanding of your problem.

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#9 UCanFixIt

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Posted 29 August 2014 - 03:18 PM

One more thing. Since you have your data files backed up, you could try to do either a repair install or clean install (if you have the installation disc). Either would fix a software issue but it would not fix a hardware issue (obviously). Now, if you don't have the Win 7 installation disc, they are legally available for download (if you know your Win 7 version) but the ISO must be burned to DVD and you would need the key from your COA sticker as well.


big_picture_all_1.jpg
 
Please include the following information when describing your problem:

  • A basic description of your system
  • Specific error codes and/or warnings received
  • Supporting screenshots: How to Post Screenshots
  • Any software or hardware that you recently installed or removed
  • Any recent changes that were made to the system
  • The amount of time that that you have experienced the problem
  • The things that you have already tried to troubleshoot the problem

Note: Failure to provide ALL relevant details may result in a complete misunderstanding of your problem.

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#10 UCanFixIt

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Posted 29 August 2014 - 03:23 PM

I just went back and read your opening statement. If a program is the cause, you can probably disable all startup programs (from safe-mode) to see if you can boot normally:

 

http://www.howtogeek...ams-in-windows/


big_picture_all_1.jpg
 
Please include the following information when describing your problem:

  • A basic description of your system
  • Specific error codes and/or warnings received
  • Supporting screenshots: How to Post Screenshots
  • Any software or hardware that you recently installed or removed
  • Any recent changes that were made to the system
  • The amount of time that that you have experienced the problem
  • The things that you have already tried to troubleshoot the problem

Note: Failure to provide ALL relevant details may result in a complete misunderstanding of your problem.

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#11 Anipi

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Posted 30 August 2014 - 05:49 PM

I just went back and read your opening statement. If a program is the cause, you can probably disable all startup programs (from safe-mode) to see if you can boot normally:

 

http://www.howtogeek...ams-in-windows/

still crashed :(  



#12 UCanFixIt

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Posted 30 August 2014 - 11:28 PM

If you have tried all of my recommendations (Lenovo One Key Restore, repair install, clean install), you have a hardware problem. And, "still crashed" tells me nothing? I have literally written a book of things for you to try and you have responded with only two words. Good luck to you because I am out of ideas.

 

UCanFixit


big_picture_all_1.jpg
 
Please include the following information when describing your problem:

  • A basic description of your system
  • Specific error codes and/or warnings received
  • Supporting screenshots: How to Post Screenshots
  • Any software or hardware that you recently installed or removed
  • Any recent changes that were made to the system
  • The amount of time that that you have experienced the problem
  • The things that you have already tried to troubleshoot the problem

Note: Failure to provide ALL relevant details may result in a complete misunderstanding of your problem.

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#13 Anipi

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Posted 31 August 2014 - 07:34 AM

If you have tried all of my recommendations (Lenovo One Key Restore, repair install, clean install), you have a hardware problem. And, "still crashed" tells me nothing? I have literally written a book of things for you to try and you have responded with only two words. Good luck to you because I am out of ideas.

 

UCanFixit

Hi UCanFixit, 

 

It is a pity my response upset you as the intent was quite the opposite. I just wanted to let you know that I wasn't getting any change in the state of my computer and that I didn't want you to waste any more of your time trying to resolve the issue. I will take it to a professional who has all the tools to fix it after the holidays. (In my country everything shuts down over August).

 

To respond fully to each of your comments:

 

1) I agree that the cleaner cannot fix my registry. I am certain it is corrupted. 

 

2) Restoring to a previous point... unfortunately this point is too recent and the problem (registry error as in the photo above).. still occurs. 

 

3) There has never been an issue with the audio driver, just that when in safe mode (the only mode that I can run) there is no audio by default. I use my computer to work and needed sound, it had nothing to do with the fault on the computer. 

 

4) I am pretty certain it is a registry error as the problem started when I tried to uninstall some redundant software. Now I cannot uninstall software properly (by activating this option in safe mode)... one or 2 programs uninstalled but most hang and I get the error... registry error.. by doing this I have probably made things worse, but I still have the restore point which is possibly less corrupted. I was a bit lax and didn't make a note of the programs I tried, but unless I edit the registry manually I don't think this information is of much help anyway. 

 

5) You asked how the problem started...like I said in my original post  .... (I know my laptop is full of rubbish and it was when I started to try and clean out all the unwanted programs that the problems really started). ...ie when uninstalling softare

 

6) I removed all startup programs as you suggested and started in normal mode. This resulted in the same error.. registry error... see photo above ... I was disappointed at this as I had high hopes for this one. Hence my short reply.

 

7) Lenova one key recovery.... hangs and then gives me ... registry error...see photo above

 

8) repair install or clean install. This was my original thought but I do not have a disc. I don't fully understand your comment about the ISO being burned to the DVD nor the key from my COA sticker but without another computer I can't see how I can do this as I do not know how to burn a DVD in safemode. A clean install was the route I thought I would need to take before posting or attempt manually editing the registry. 

 

Sorry you were annoyed. Thank you for trying. 



#14 wisecleaner_admin

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Posted 01 September 2014 - 07:16 AM

You said your system can run in safe mode, so, please open this folder (C:\Windows\Minidump) and send the latest *.dump file (the file name will be the created date) to us.

Analyze the dump file, we will know the exact crashing reason.


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#15 Anipi

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Posted 01 September 2014 - 10:30 AM

You said your system can run in safe mode, so, please open this folder (C:\Windows\Minidump) and send the latest *.dump file (the file name will be the created date) to us.

Analyze the dump file, we will know the exact crashing reason.

 

You said your system can run in safe mode, so, please open this folder (C:\Windows\Minidump) and send the latest *.dump file (the file name will be the created date) to us.

Analyze the dump file, we will know the exact crashing reason.

I get the message "you aren't permitted to upload this kind of file"... is that my computer blocking it as I don't have admin mode or something or coming from your security?



#16 xilolee

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Posted 01 September 2014 - 02:15 PM

If you have problems to upload files to the forum, you could upload your file to speedyshare.com (or a similar website), then post the link here.


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I am not a Wise employee, but an helper made moderator.

#17 wisecleaner_admin

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Posted 02 September 2014 - 09:44 AM

You can send the dump file to support@wisecleaner.com


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#18 Anipi

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Posted 02 September 2014 - 11:16 AM

I have sent a copy of the dumps to support. Thank you. 



#19 wisecleaner_admin

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Posted 03 September 2014 - 07:00 AM

Hey Anipi,
I got your dump file. Following is debugging details:

Spoiler

 

Error: REGISTRY_ERROR (51)

Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+9d9a )

Image: mscorsvw.exe

 

I guess, the probable reason is, when you run system on normal mode, this process mscorsvw.exe read file or registry error. You can try to disable mscorsvw.exe, or uninstall/reinstall the Microsoft .Net Framework , but I'm not sure whether it can solve this issue.

(mscorsvw.exe is precompiling .NET assemblies in the background, after installing Microsoft .NET framework on your computer, you may observe mscorsvw.exe process running in the background in the Task Manager.)

 

Disabling or stopping mscorsvw.exe
1,On Windows 7, you need to navigate to ‘C:\Windows\Microsoft.NET\Framework\v4.0.30319′ (assuming you’ve above .NET 4 version installed in your computer)
For 64-bit this is path: ‘C:\Windows\Microsoft.NET\Framework64\v4.0.30319
2. Click Start, type cmd in search box, right click on it, click Run as Administrator

Attached File  runcmd.png   39.26K   1 downloads
3. Type cd/ and press Enter.
4. Now, we need to specify above mentioned path in command and type ngen.exe executequeueditems and press enter as shown below without quotes.
32-bit: “C:\Windows\Microsoft.NET\Framework\v4.0.30319\ngen.exe executeQueuedItems
64-bit: “C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe executeQueuedItems

Attached File  cmd.png   18.31K   1 downloads
5. Now wait for the process to precompile all assemblies, after a couple of minutes it will be completed.
6. Restart your computer, after restart, now you observe there will be no mscorsvw.exe process running in task manager.


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#20 Anipi

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Posted 05 September 2014 - 07:18 PM

Thank you for your help. I am not quite sure what happened. When I logged onto my laptop to follow your instructions it was very slow to start, then it went into a self repair... it had not done this before, even when I had choosen this option I was still getting the same error. After some considerable time it loaded windows in normal mode, restoring back a few weeks. I do not understand how as the last available restore point had been more recent than this when I had tried to do this "manually" myself.,, anyway... I have been able to run in normal mode without problems for the last couple of days. Thanks again for your help, I am glad I didn't have to reinstall window 7.