Does WC 365 Pro alter MS Word recent list

[jgt1942]

For several months my MS 2013 Word recent list and pinned list keep disappearing. Does WC 365 Pro alter the list? Often when I do have a recent list section some of the documents I have not opened in years. I've been trying to determine what application is at fault but so far I cannot determine what is altering the list(s). I'm running Win 8.1 x64 PRO and WC 365 Pro 3.8.2.

 

I just attempted to paste the two keys in the post but it will not. I've got the two keys in the clipboard, I right-click, select Paste but nothing is pasted. If I go to another webpage that has a form that I can complete I can past the keys in the form thus the issue seems to be with the WC forum? Or am I doing something wrong? As a workaround I entered XXX and then used the replace function, the keys follow-

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\User MRU\LiveId_D6CF29E4B97077D0A76F7336D24E2C0D2CC2C35617F8F98E36F6D833C8F7EF13\Place MRU .

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\User MRU\LiveId_D6CF29E4B97077D0A76F7336D24E2C0D2CC2C35617F8F98E36F6D833C8F7EF13\File MRU

 

The past ICON in the topic window does not work for me.

 

I was using IE as the browser, I just tried the past function using Chrome and it worked. Normally I use Chrome but when I clicked on the W icon in WC it opened IE rather than my default browser. 

 

I just checked the Exclusion list in WC and I see that Office has been excluded, based on this WC should not be modifying anything in office. Following is the exclusion.

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\

[wisecleaner_admin]

Do you means the two Recent files? (image 1 and image 2)

 

 

Actually, wisecleaner doesn't clean it.

If not, please show me details.

[jgt1942]

Attached is an image of the recent word list that is being modified. Section A contains items I've pinned and section B contains the recent documents that have been opened. Both are being modified. The registry keys I posted in the previous post are (as I understand) the keys that contain info for the recent list in MS Word (I'm currently using version 2013). I'm more concerned about section A and sometimes use section B. Normally I'd have about 10-15 documents in section A.

 

Most of the time when using Word I open a new document differently than most people, e.g. In my file explorer (Xplorer2) I'm in the folder where I want to create a document, I right-click > select Explorer > New > select MS Word Document (or the type of document I want to create). I then seen an entry for a MS Word document. I apply the name I want for this document and open it. It opens with my default template and I then add the contents to the document. Sometimes when I'm researching something I might create several MS Word documents (10-30).

 

However if I need to modify an existing document that I have pinned in MS Word then in Word I click File > Open > Recent and from section A I select the desired document.

 

From your post I'm assuming that WC does not modify either of the registry keys I posted. Is this correct?

[wisecleaner_admin]

Yes, wisecleaner doesn't clean it whatever you pinned or not pinned.

You can do a test. open some documents, close them. then run wise cleaner to clean system, then reopen Word to check whether the Recent list has been cleaned.

[jgt1942]

Thanks for the confirmation. 

[wisecleaner_admin]

You're welcome!

[etorkia]

Sorry, I have been dealing with this for 18months. I disagree!!! The dude is right,  When you run the PC Checkup it WIPES OUT systematically the pinned files in all my office programs and even when I put registry key exclusions, it  also erases license keys for my excel add-ins who are also excluded. How do you fix this and please, your software does this even if you are unaware of the bug.

 

This bug is 100% reproducable. I am a paying, registered client. Maybe you may want to to a GoToMeeting to see it reproduced?

 

Thanks.

[xilolee]

Hi etorkia.

Can you find ms office programs in menu, settings, custom checkup, useless files?

Or in menu, settings, custom checkup, computer traces?

If yes, untick them and re-try.

[etorkia]

Hi Xilo:

 

I had searched and searched but there seems to be a new exclusion for Office (as you suggested)... that did it. Thanks!

 

Eric

[xilolee]

[LarryF]

This problem is still happening.

Please advise what to do for WC not to delete all my Microsoft pinned items. It also took away recent list from right-clicking Powerdirector on Start menu - they don't even come back! How can I get them to be there again?

This is somewhat disturbing... 

[wisecleaner_admin]

@LarryF

If you were using PC Checkup, please uncheck Office x in Menu - Settings - Custom Checkup - Useless files. Then Wise Care 365 will not clear Office Recent history.