Sorry, I have been dealing with this for 18months. I disagree!!! The dude is right, When you run the PC Checkup it WIPES OUT systematically the pinned files in all my office programs and even when I put registry key exclusions, it also erases license keys for my excel add-ins who are also excluded. How do you fix this and please, your software does this even if you are unaware of the bug.
This bug is 100% reproducable. I am a paying, registered client. Maybe you may want to to a GoToMeeting to see it reproduced?