UCanFixIt

Hello all members,
 
The "Mark Solved" option has been activated in the Computer Trouble-Shooting Discussion Board. Now originating posters (OPs) can select their own "Best Answer."
 
How it works:
 
Each member response to an originating poster's issue will now include a "Mark Solved" button that can only be seen by the OP (see image1). If a specific response solves the OPs issue, he/she can simply click the Mark Solved button for that specific response and it will automatically do two things:
 
1. It will update the index to show the OPs issue as "Answered." (see image2)
2. It will add the "Best Answer" to the top of the OPs post. (see image3)
 
This new feature could really benefit members or guests that are looking for solutions while browsing or searching the Computer Trouble-Shooting Discussion Board.
 
Note: The Wise Specific Product Boards do not have this feature enabled.
 
 
UCanFixit

Hello all members,
 
The "Mark Solved" option has been activated in the Computer Trouble-Shooting Discussion Board. Now originating posters (OPs) can select their own "Best Answer."
 
How it works:
 
Each member response to an originating poster's issue will now include a "Mark Solved" button that can only be seen by the OP (see image1). If a specific response solves the OPs issue, he/she can simply click the Mark Solved button for that specific response and it will automatically do two things:
 
1. It will update the index to show the OPs issue as "Answered." (see image2)
2. It will add the "Best Answer" to the top of the OPs post. (see image3)
 
This new feature could really benefit members or guests that are looking for solutions while browsing or searching the Computer Trouble-Shooting Discussion Board.
 
Note: The Wise Specific Product Boards do not have this feature enabled.
 
 
UCanFixit

Hello all members,
 
The "Mark Solved" option has been activated in the Computer Trouble-Shooting Discussion Board. Now originating posters (OPs) can select their own "Best Answer."
 
How it works:
 
Each member response to an originating poster's issue will now include a "Mark Solved" button that can only be seen by the OP (see image1). If a specific response solves the OPs issue, he/she can simply click the Mark Solved button for that specific response and it will automatically do two things:
 
1. It will update the index to show the OPs issue as "Answered." (see image2)
2. It will add the "Best Answer" to the top of the OPs post. (see image3)
 
This new feature could really benefit members or guests that are looking for solutions while browsing or searching the Computer Trouble-Shooting Discussion Board.
 
Note: The Wise Specific Product Boards do not have this feature enabled.
 
 
UCanFixit

Hello all members,
 
The "Mark Solved" option has been activated in the Computer Trouble-Shooting Discussion Board. Now originating posters (OPs) can select their own "Best Answer."
 
How it works:
 
Each member response to an originating poster's issue will now include a "Mark Solved" button that can only be seen by the OP (see image1). If a specific response solves the OPs issue, he/she can simply click the Mark Solved button for that specific response and it will automatically do two things:
 
1. It will update the index to show the OPs issue as "Answered." (see image2)
2. It will add the "Best Answer" to the top of the OPs post. (see image3)
 
This new feature could really benefit members or guests that are looking for solutions while browsing or searching the Computer Trouble-Shooting Discussion Board.
 
Note: The Wise Specific Product Boards do not have this feature enabled.
 
 
UCanFixit

Hi vellinator,
 
If you look at this thread closely, you might notice that the menu you found is also the exact menu I showed you in great detail (eg, the services menu). Coincidence? I also showed you how to get there too. Anyway, glad you fixed your issue. BTW, your attached view does not look like the msconfig view. It actually is the services view.
 
Cheers,
 
UCanFixit

@Phil,
The latest version v3.32 of wise care 365 has been released, it fixed the registry cleaner record problem.
Please update your wise care 365 to v3.32
Thank you!

Thanks WiseCareAdmin.  Will update both computers tomorrow.  Have a great day, and great service.
 
Regards,
-Phil

I am running the latest version of Wise Care 365 Pro.  As the attached image shows, the Registry Last Clean Date is not refreshing when a scan is run.  You can see the registry backup dates (today), but Wise Care is reporting that it has been 49 days since I last cleaned.  I am observing the same error on my laptop computer as well.  I have indeed selected CLEAN and it appears to work, but when I re-launch Wise Care, it is still showing the last clean date as in the past.  All other Wise Care clean components report the correct clean dates and a reboot does not solve the problem.
 
Submitted for your information.  Have a great day.
 
Regards,
-Phil

UCanFixit and Xilolee:
 
Just back to report that the laptop is restored to health using UCanFixit's steps.  I counted four folders and three manifest files that needed to be deleted and four registry keys.  I am very grateful to UCanFixit.
 
That said, how many "average" users would be comfortable "taking ownership" of Windows System Files and deleting them and then mucking about in their registry?  Most of the folks around here, in the small rural community where I retired, don't even know what a "registry" is.
 
I really do think that the Wise Care programmers need to adopt the philosophy of physicians: "Do No Harm."
 
My confidence in Wise Care has been seriously compromised by having this issue inflicted upon me.  Thank goodness for UCanFixit, who persevered to find a solution to a problem which should never have occurred in the first place, according to my thinking.
 
Thank you again, UCanFixit.  You did fix it, not me.  Fortunately I knew enough to be dangerous and had full confidence in UCanFixit's diagnosis and cure.
 
Regards,
-Phil

Hey Phil,
 
That's great news! Thanks for the additional tips on deleting those files. Also, maybe I really only found 4 or 5 registry entries as well. Your findings (eg, number count) seem to make more sense BTW. Also, thanks for all your followup details as they definitely reinforce the precision of the overall procedure.
 
 
Best regards,
 
UCanFixit

UCanFixit/Xilolee:
 
I have followed the steps outlined by UCanFixit and they did eliminate the sfc resource integrity violations resulting from Wise Care deleting, by default, the Sample Pictures.
 
If others are going to follow UCanFixit's steps, note that if you are deleting the files and folders from the Explorer "Found Files" window, it was my experience that I had to refresh the screen (F5) after taking ownership and then deleting each file and folder in order for it to show that the deletion was successful.
 
UCanFixit mentioned around 15 registry keys to be deleted.  On my Windows 7 Pro x64 computer, I only found four or five "photosamples" keys to delete and a reboot was not necessary for the sfc to report no integrity violations.
 
I will do the fix to my laptop later this afternoon, which is running Windows 7 Home Premium x64 and if there are any changes to what I observed with my main computer, I will post them here.
 
I still am of the opinion that Wise Care 365 should not be offering to delete the Sample Pictures, by default.  If the programmers are going to continue that option, then they need to program in UCanFixit's steps behind the scenes to avoid having the user encounter Windows System Resource Integrity violations.
 
One other note:  The actual photos in the "Pictures\Public Pictures\Sample Pictures" do remain unaffected and undeleted for those who really love those photos ... not!
 
I am very grateful to UCanFixit for his many hours of work and his expertise.  This Forum is extremely fortunate to have someone so knowledgeable and dedicated to his fellow users.  THANK YOU, UCANFIXIT!!!
 
Have a great day.
 
Regards,
-Phil

Hello Phil (and all),

OK, I have found a solution that should work for all. Here are the steps involved:

1. Create a backup system image as a precaution.
 
2. Search your C drive for the keyphrase "photosamples" (without quotes) and delete all referenced files and folders.
Note: To delete these files and folders, you must take ownership of each one and assign admin priviledges to each delete process.

Note: This registry mod might make it easier to take ownership as it adds the right-click option to explorer: 
http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/
 
3. Next, use regedit to search the registry for "photosamples" (without quotes) and delete all found references (about 15 or so if I remember correctly).
Note: All of these references point to the deleted files and folders found in step 2. Here is an example of what you will find:

 
4. Reboot and run sfc /scannow again. It should now be clean of those nagging Photo Samples issues because they no longer exist (anywhere).
 
5. You are done!
 
 
UCanFixit

Xilolee:
 
With respect, it is unacceptable for reputable software to cause system resource integrity violations in Windows 7 by default.  The opposite should occur.  The software should warn the user that removing those files will cause sfc /scannow violations and Windows System Readiness Tool checksur.log violations.
 
UCanFixit (thank you) and I have spent hours trying to resolve the issue that Wise Care caused to my laptop and my main tower computer.  We still have not solved the "desktop.ini" system resource integrity violation affecting both of them.
 
I have a friend's computer in here for virus (boot sector) and antimalware removal.  I received it yesterday.  I have had his computer here before and resolved his issues and also previously installed Wise Care on it.  I have removed Wise Care from his computer today and I will removing it from all other computers that I come in contact with unless Lespeed fixes this problem.  It is too dangerous for the average user.
 
It is difficult enough to diagnose what viruses and malware have done to Windows system resource integrity without having to examine cbs.log and checksur.log files for unnecessary violations caused by Wise Care.  The amount of space saved by deleting those Sample files is not at all commensurate with the consequences to the user and to those trying to assist the user.
 
I will leave Wise Care 365 Pro on both my computers for the time being (I have three licences), but it will be uninstalled if the programmers think that the current behaviour of their program does not need to be corrected.  I am certain that UCanFixit and I would both like to be reimbursed for our time and trouble trying to fix the damage done by Wise Care ... and we are not there yet.
 
The program obviously has authority to remove files from protected areas of the Windows system.  To copy the files back, I had to take ownership way down in the bowels of the winsxs folder.  This is well beyond the knowledge of your average user who is obviously trusting that if Wise Care recommends something, like deleting the Samples, it is safe to do.
 
I don't think Windows is at fault.  We could have a philosophical discussion forever on whether Microsoft should have made those files so important to system integrity, but the bottom line is that they did and the Wise Care programmers should have known that and not offered to remove them, by default.
 
I realize that you are a Moderator and not a representative of Lespeed, but I am sure you would not be happy if it happened to your computer.  I only learned of this "default behaviour" because it was identified to me as a possible cause of Malwarebytes Anti-Malware (MBAM) not successfully completing an anti-rootkit scan on my laptop.  Windows would report that MBAM had stopped working.  Ultimately, the missing Sample Pictures turned out not to be cause but it wasted a lot of time for me and the Malwarebytes Anti-Malware removal experts, and it still is.    After exhaustive analysis in the Malwarebytes Anti-Malware Removal Forum, it was ascertained that my laptop was not infected and that it seemed to be related to an "architectural" issue with my particular DELL model of laptop.  An MBAM beta release solved the issue and it had been reported to them from some other users with a similar issue and they fixed the issue.
 
That is what one expects.  If a problem is identified, then the company should respond.  As UCanFixit has stated, the programmers at Wise Care can replicate this issue on any Windows 7 computer if they take the time.  There is a huge base of Windows 7 users out there, like myself, who want nothing to do with Windows 8/8.1.
 
I publicly commend UCanFixit for his contributions to this Forum and also for taking hours of his time, behind the scenes, in private messages, to try to help me repair the damage incurred to my two computers because I trusted Wise Care's defaults.
 
I have several licences for Piriform CCleaner Pro and that will be my cleaner of choice for now, as it was until someone I respected suggested that Wise Care was better.  CCleaner has never caused any Windows system resource integrity violations in the years that I have used it.
 
In my humble opinion, Wise Care needs to fix this issue, pronto.  Their cleaning defaults are just too aggressive.
 
Respectfully Submitted,
-Phil

Wisecleaner_Admin:  I am the user that UCanFixit is referring to me and he has been going above and beyond to try to help me to undo the damage done by Wise Care.  The deletion of the Sample Pictures causes the System File Checker (sfc) Windows utility to report uncorrectable system resource integrity violations.  I, and UCanFixit, have spent hours trying to undo the damage, so far unsuccessfully.  By default, Wise Care removes those sample pictures and both of my computers are affected.
 
I FULLY support UCanFixit's request.  No reputable cleaning software should cause, by default, Windows 7 system resource integrity violations.  In fact, a reputable cleaner would warn the user, if he or she did check the box to remove the sample photos, that system resource integrity violations will result.
 
Until this is fixed, I will revert back to using my CCleaner Pro program.  At least it NEVER caused system resource integrity violations.  I consider the current Wise Care approach to this serious issue to be unacceptable.
 
Have a great day.
 
Regards,
-Phil

To WiseCare Admin and Team,
 
Please stop offering these slimdown options for Win 7 users of WiseCare365 & Wise Disk Cleaner:
 

 
 
The second image shows the dangerous area that it is cleaning (eg, winsxs):
 

 
This cleaning results in the sfc /scannow command showing uncorrectable errors and there is no graceful way to correct them because the winsxs source has been deleted by WiseCare365 or WDC. 
 
Please take immediate action to remove these options for Win 7 users. This issue was reported last year by my2cents and now another user is trying to fix it as well. Please take action immediately on this important issue that is affecting all Win 7 users.
 
Best regards,
 
UCanFixit
 
 
PS: These files should never be removed by any 3rd-party application:
 

1.14.19 beta working ok now on Win 8.1 system; Float window pull down list of temperatures is now readable. CPU and hard disk temps are shown, however temp of graphics adapter is not shown. On Win 7 x64 laptop CPU, hrad disk and graphic adapter temps are visible. Something to do with Win 8.1?
 
Some suggestions for future updates:
It would be nice if the pull down list data of the float window would be dynamic i.s.o. static.
Float window main figures are dynamic.However when you click on for example CPU, pull down list data of CPU activity opens but these figures are a snapshot and are not dynamic. Only the CPU temp graph is dynamic.
The static behaviour of the pull down list data also applies for the other float window main figures.
You will do get a new snapshot when you hoover the mouse pointer left or right or click again on the main figure in the float window. 
But may be this improvement would consume too much memory; this program should be kept as small as possible.if it runs in the background.
 
rgds, Fred-H.

Nowadays, more and more computers are using SSD, some computer users upgrade their HDD to SSD, which brings the question should we defrag an SSD?

Traditional spinning hard drives have a metric known as Access Time (or Seek Time, which is a slightly different measurement) that refers to the average amount of time it takes for the drive armature to physically reposition the heads so that they can begin reading data from a given sector of the disk (it may be more or less depending on how far the heads have to travel). It should be noted that this latency is measured in milliseconds (thosandths of a second) and is incurred every single time the heads have to be repositioned.
 
The whole purpose of defragmentation is to arrange the files in such a way as to make them more or less sequential, so that the heads do not have to be repositioned as much in order to read a file.
 
SSD's do not have heads that need to be moved, nor do they have spinning latency. As a result, the access time for every cell in the matrix is equal, and is measured in nanoseconds (billionths of a second). Even if a file is very heavily fragmented, the increased latency to read it is imperceptibly small. Defragging will not improve performance to a noticeable degree.
 
Also unlike traditional spinning hard drives, the individual cells in an SSD have a limited number of write cycles before they "wear out". SSDs employ a wear-leveling algorithm to spread out writes to extend the life of the drive. Relocating the same data to a different area of the flash cells waste those write cycles. In this case, defragging can actually reduce the lifespan of the drive.
 
So now our concern is what shall we do to increase the lifespan of SSD. 
 
Below are the 5 most basic and effective ways to improve SSD’s lifespan.
1. Disable prefetch parameters to increase SSD working life.
2. Disable Superfetch parameters to increase working life of SSD.
3. Disable defrag system drive on boot to increase working life of SSD. 
4. Disable auto defrag when idle to increase working life of SSD.
5. Enable TRIM function to improve working performance of SSD.
 
These tweaks may sound a little bit hard for normal users. No biggie, you can make all these setting modifications with one single click. I am not bluffing. Just download Wise Care 365, you can see System Optimizer feature in System Tuneup section. If there is an SSD in your computer, there will be an item called SSD Optimization right below Network Speedup( Unfortunately my computer does not have one, so this item is not shown here). Single click ‘Optimize’, Wise Care 365 will make all the 5 changes I mentioned above along with other optimizing tweaks.

 
 

1) Try all the tools listed in Free tools (Anti-malware, anti-spyware, anti-virus) that you could use to inspect your computer.
2) Open an elevated command prompt and type:
cleanmgr /sageset:65535 Press enter, tick every option inside cleanmgr advanced menu, click ok, then type this:
cleanmgr /sagerun:65535 Press enter and wait until it finishes.
3) You can also use wise disk cleaner or wise care to clean your hard drive (system cleaner/common cleaner)
4) (steps taken from MS support)
 
 
5) Finally, try the defrag and report here if it works or not
 
 
Hope this helps!

From an elevated command prompt run the following commands and report their results here:
 

To run an elevated command prompt (in case you don't know how to do it), you can use one of these three methods:
- click start, all programs, accessories, right-click the command prompt in the list and click run as administrator, click yes on the user account control window that should appear
- click start, type cmd in the searchbox, right-click the cmd in the list of results and click run as administrator, click yes on the user account control window that should appear
- click start, type cmd in the searchbox, press and keep pressed ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear

I recently had an issue with my laptop when Malwarebytes Anti-Malware Premium could no longer complete an anti-rootkit scan successfully.  That issue is since resolved; however, in the process of trying to identify the cause, I ran an "sfc /scannow" from an elevated command prompt and it found eight errors that it could not fix.  WiseCare had, by default, eliminated the Windows Sample Pictures, a sampleres.dll file, and a desktop.ini file from that folder.  I found a source for the photos and copied them back and also found the .dll file and copied it back to the Sample Pictures folder.  The sfc errors persist.  Obviously WiseCare deleted some registry keys.
 
Can this be fixed?
 
I would like to recommend that WiseCare not take any actions, by default, that cause sfc resource integrity violations.
 
I hope someone has a cure for this issue and that WiseCare will correct this problem with a future release.
 
Thank you and have a great day.
 
Regards,
-Phil

Hi,
all rollback buttons are greyed out.
I have tried update driver-buttons, and 1 port USD 2.0 started working for memory sticks and external hard disk, and charging the phone, but not for the mouse.
My two 3.0 ports are not yet working, when trying to update, the message is: you already have the best driver.
Restarting made no difference...

Roll back any/all new drivers that were installed (to the ones you had before) and retest.

A lot of flash drives are formatted FAT, not NTFS.  There is a 4 GB limit on file size in a FAT formatted drives/partitions.  Perhaps your "large" movies are bigger than 4 GB?  You could format your flash drive to NTFS, which supports larger file sizes, but some players don't support NTFS formatted flash drives.
 
Just a thought.  Have a great day.
 
Regards,
-Phil

Hey UCanFixIt,
 
Wise Disk Cleaner v8.22 has fixed this problem. 
The version number can be updated to the latest.

Hello all,
 
This is a fairly well-known option but I thought I would post the "how-to" just in case you didn't know about it.
 
This simple procedure will create a Gode Mode Icon on your desktop that allows you to browse almost every available option on your computer.
 
How to activate:
 
1. Create a new folder on your desktop - see image1
 
 
2. Right click and rename the folder exactly as shown below (you can cut and paste the correct rename from below) - see image2
 
GodMode.{ED7BA470-8E54-465E-825C-99712043E01C}
 
 
3. Once renamed, that folder icon will "immediately" change to a God Mode icon - see image3
 
 
4. Click the new icon and browse all of your available options that are now categorized for easy viewing - see image4
 
 
Comment: This option essentially provides an alternative way to view and access virtually every option available in Control Panel without the need for continual navigation.
 
 
Hope you like it!
 
UCanFixit