garioch7

Did you try booting into Safe Mode and restoring from there; or, better, booting from a Windows Startup Repair disk?  Anti-virus apps are well known to cause System Restore failures.  In Safe Mode, your anti-virus app should not load.
 
Hope this helps.  Have a great day.
 
Regards,
-Phil

Colin:
 
Your laptop has very limited capabilities: 500 MB RAM and an old Pentium processor.  New programs and websites are much more complex, which increases the load on the computer.  You say that your antivirus comes up clean, but there are lots of PUPs (potentially unwanted programs) that can quickly clutter up a computer.  You should try running adwcleaner and junk removal tool (google them).  They are free.  In addition, I recommend a good antimalware solution, like Malwarebytes Antimalware.  Not all antivirus and antimalware programs are the same, so make sure that you have a good a/v solution.  You can try also optimizing your hard disk, and uninstalling unnecessary programs.  Clear out your temp files.  You can also run sfc /scannow and chkdsk from elevated command prompts to ensure that there aren't some Windows or disk issues bogging the laptop down.
 
Hope this helps.  Have a great day.
 
Regards,
-Phil

Download and install adwcleaner and junk removal tool (jrt.exe) (Google them).  Run them to remove most of your junk.  Malwarebytes Anti-Malware also has a free version of their program which will remove malware.
 
Hope this helps.  Have a great day.
 
Regards,
-Phil

Done

Xilo:
 
I would greatly appreciate it if you could split this thread and bring it to the attention of the Wise Care.  There is a definite issue here.  The timeframe is correct.  I have been using both PC Check-up and the other tools.  I have stopped using PC Check-up, except parts of it, but the problem seems to be reproducible at my end by just using the Common Cleaner, followed by a reboot.  As I stated, I have stopped using Wise Care since my previous cleaning product, which I purchased and has not yet expired, does not produce this unwelcome side effect.  I realize that there will always be issues with software releases.  I have been very impressed with Wise Care and am reluctant to discontinue using it and recommending it, but they do need to address this issue.  How many users have not made the connection that Wise Care is responsible for this?  It has been reproduced on two of my computers (haven't checked the third because it is my wife's and she doesn't want me causing her issues too).
 
Have a great day, Xilo
 
Regarrds,
-Phil

Xilo:  I think his problem might be somewhat different in that he can't download updates, but his Windows Update GUI is telling him, and me, that it has never checked for updates and never installed updates.  That is not correct, and it does seem to be related to Wise Care 365 cleaning routines within the last two weeks.  After a cold boot, the Windows Update GUI reverts back to telling me that it has never checked for updates and never installed updates.  As an experiment, I download a major cleaner software from a company that I purchased formerly (Piriform) and ran its cleaner.  The Windows Update GUI is not affected.
 
I am therefore very suspicious that something was changed in Wise Care 365 Pro cleaning routines and I am reverting back to the other product for cleaning until such time as Wise Care can fix the problem because it takes a long time for Windows Update to check for updates when it thinks that it has never before checked for updates.
 
Have a great day.
 
Regards,
-Phil

Note by xilolee
This topic has been split from Malicious software tool - windows update not updating, that it is, imho, a different problem.

After using wise care 365, Windows update (control panel) shows:
most recent check for updates: never
updates were installed: never



I am having the same issue now for about a week.  I don't know if it has anything to do with Wise Care 365, but after every cold boot, I wind up with same screen as you: Updates never checked for and never installed.  Windows Control Panel shows all of my 180+ updates installed.  I tried all of the stuff suggested on the web, like deleting the Software Distribution folder, adding WUAPP.EXE to my av and antimalware solutions, but that does not work.  Updates, when found, do install properly (had two sets in the last two days) and then show on the Windows Update GUI, but after the next cold boot, I am back to NEVER and NEVER.  Windows Update Readiness Tool didn't find anything but did install a hotfix.  sfc /scannow found no integrity errors.
 
Interestingly, yesterday, I did not run Wise Cleaner on my computer.  I normally do every day before shutdown.  Today, my Windows Update GUI showed that updates had been checked for yesterday and had been installed yesterday.  I am becoming suspicious that one of the Wise Cleaners is taking out or corrupting the Windows Update information that the Windows Update GUI relies upon.  That is just a suspicion.  I will run a Wise Clean Up today before shutdown and see what happens tomorrow ...  Running Windows 7 Pro x64.
 
Have a great day.
 
Regards,
-Phil

There is a problem with the latest iTunes update which pops up error messages about two different missing .dll files.  They are not really missing.  If you check out the Apple Forums, you will see that many folks experiencing the same problem.  The solution is to remove/uninstall all Apple applications from your computer and then reinstall everything again.  Your error messages will disappear.  The problem is caused by the uninstaller for the version being updated deregisters a service before stopping it, which causes the upgrade to go sideways.
 
Hope this helps.  Have a great day.
 
Regards,
-Phil

Or a previous system restore point!

Fardun:  It would seem that you have Search Conduit installed on your system.  It is a PUP (potentially unwanted program) and gets bundled in downloads and takes over your computer.  Download and run adwcleaner and junk removal tool (google them).  Those should delete Search Conduit and any other junk on your system.  You can also try to locate "Search Conduit" via the Control Panel or the Wise Program Uninstaller (preferable) and uninstall it that way.
 
Hope this helps.  Have a great day.
 
Regards,
-Phil

Welcome to the Wise Care Forum, Michael J.  You might want to check out this link for information on this error:
 
http://windows.microsoft.com/en-ca/windows/windows-update-error-800b0001#1TC=windows-7
 
Hope this helps. Have a great day.
 
Regards,
-Phil

Dino:  If you are getting a message about MSVCR80.DLL missing or another one (can't remember the name), it may be that you have recently updated iTunes.  The Apple Forums are full of reports of this error.  It took me five hours to fix the problem on my wife's computer.  To resolve the problem, I had to uninstall all Apple apps from her computer and reinstall them.  By the way, this is an Apple problem.  The "missing" .dll is not missing, it just can't be found because the Apple uninstaller for the current version fouls things up.  It deregisters the Apple Mobile Support App, and then tries to stop it, which of course it can no longer access, causing the uninstall of the current version to go south.
 
If this isn't your situation, then please provide details of the exact missing .dll message.  We will try to help you out.  Hope this helps.  Have a great day.
 
Regards,
-Phil

Hello BillyPennsbrother:
 
Welcome to the Wise Care Forum.  Sounds to me like you just upgraded your iTunes to the latest version.  I spent five hours getting the problems created by the failed install solved.  Essentially, you have to thoroughly remove all Apple software from your computer and then start reinstalling your Apple apps.  If you google the missing file name (which is not missing by the way), you will see that the Apple Support Forums are full of complaints about this "malware" update.  This is not a Windows problem.  It appears that the iTunes uninstaller for the version being updated deregisters its Mobile App Support Service before stopping it and that causes huge problems.  There is an uninstall order to be followed, which did not work for me.  I wound having to uninstall and reinstall all Apple software on my wife's computer and now everything is working fine.
 
Hope this helps.  Let us know how you make out.  Have a great day.
 
Regards,
-Phil

Hello BillyPennsbrother:
 
Welcome to the Wise Care Forum.  Sounds to me like you just upgraded your iTunes to the latest version.  I spent five hours getting the problems created by the failed install solved.  Essentially, you have to thoroughly remove all Apple software from your computer and then start reinstalling your Apple apps.  If you google the missing file name (which is not missing by the way), you will see that the Apple Support Forums are full of complaints about this "malware" update.  This is not a Windows problem.  It appears that the iTunes uninstaller for the version being updated deregisters its Mobile App Support Service before stopping it and that causes huge problems.  There is an uninstall order to be followed, which did not work for me.  I wound having to uninstall and reinstall all Apple software on my wife's computer and now everything is working fine.
 
Hope this helps.  Let us know how you make out.  Have a great day.
 
Regards,
-Phil

I totally concur with UCanFixit's comments.  Most of the posters' reports are far too brief and vague for anyone to be able to diagnose their issues with any degree of accuracy.
 
I think that I did see comments a few weeks ago about enhancing WiseCare 1st Aid's problem reporting module to ensure that it collects more details.  Seems like most of the very short and vague reports are coming from that app.
 
Just my two cents.  Have a great day.
 
Regards,
-Phil

It sounds to me like you were "infected" by the search.conduit malware.  It also sounds like you only partially uninstalled it, and so it continues to look for its missing parts.  Google "search.conduit malware" and you will find instructions for removing it, if it is still showing as installed.  If not, you would have to check if the WiseCare Program Uninstaller Utility can do a "forced uninstall."  While I use WiseCare Pro 365 for computer maintenance, I purchased Revo Uninstaller Pro a few years ago precisely for its ability to root and uninstall programs that Windows Control Panel Uninstall could not get at because they were not showing as installed.  As such, I have never downloaded the WiseCare Uninstaller for my home computers, so am not aware of its full capabilities, though I have used it for routine uninstalls on client computers, since it does scan for leftovers whereas the Windows Uninstaller does not.  I have been very pleased with the WiseCare uninstaller.
 
If I have violated Forum rules by mentioning a competitor's product, I apologize.  Hope this helps.  Have a great day.
 
Regards,
-Phil