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Everything posted by garioch7

  1. You will need to uninstall AVG, not simply remove its files. You should go to the AVG website, Support, and search for precise instructions as to how to remove AVG and all its remnants. Some anti-virus products require a two-step un-installation. AVG may require that their removal tool if the Add/Remove programs does not successfully uninstall it. Here is a link to the AVG support site: https://support.avg.com/supportArticleView?urlname=How-to-uninstall-AVG&l=en_US Good luck. Hope this helps. Have a great day. Regards, -Phil
  2. If you are talking about a standalone CD player in a car or attached to a stereo system, the media files must be burned in "audio CD" format to be played. Those CD music files can also be played in a computer CD drive. If you save your media files (.mp3, .wav, .wma) as data files on a CD, then a standalone CD player cannot play those files, but your computer CD drive should be able to do so just fine. The link below might help explain: http://www.techsupportalert.com/how_to_work_with_audio_cd_cda_files.htm Hope this helps. Have a great day. Regards, -Phil
  3. Nightowl: Thanks for writing back and letting us know how you made out. I am glad that I was able to be of some assistance. Lots of folks have helped me over the years. It is really GREAT to solve an annoying computer issue. Have a great day. Regards, -Phil
  4. Your problem could be related to the latest Windows Updates, issued a week or so ago. You should manually check for further Windows updates to see if there are any. If not, then you should Google Windows Update and font changes. You will get some hits, for example: http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/kb3013455-ms15-010-causes-font-corruption/8640d38d-19bd-46b6-9af0-6213c05107d3 Hope this helps. Have a great day. Regards, -Phil
  5. The yellow mark indicates that the computer is unable to establish a wireless internet connection. You will need to set up a wireless connection via the Network and Sharing Centre (right click the icon), if you have not already done so. If you have set up a wireless network, then something is not working and you will need to troubleshoot the issue. There is troubleshooter in the Network and Sharing Centre. Hope this helps. Have a great day. Regards, -Phil
  6. First thing I would do is download the file "mbam_clean ..." from the Malwarebytes site and do a complete removal of MBAM. Then reinstall MBAM and see if the issue persists. If the problem is not solved, I would recommend surfing to the Malwarebytes site (malwarebytes.org) and posting the requested initial logs for an expert to assist you in the "Malware Removal" forum. The logs are necessary for their malware removal experts to determine if the computer is infected. This will eliminate the possibility that a virus or malware has compromised Malwarebytes Anti-Malware. If the compute
  7. Not sure - don't know. I am running Windows 7. Sorry. Have a great day. Regards, -Phil
  8. I concur with you that the default PC Checkup does not seem to be able to be configured to exclude certain items from cleaning, which is possible in other parts of the program. I dislike, and seldom run it, as a result. I think the programmers should permit users to configure what PC Checkup cleans and does not clean. I always want to keep my "Run" items and my "Recent Documents." CCleaner does permit items to be excluded. Just my two cents. Merry Christmas. Regards, -Phil
  9. This thread from the CCleaner Forum might explain the issue. Apparently Google Chrome stores its history and stuff in "the cloud", not on the local computer. http://forum.piriform.com/?showtopic=40285 Hope this helps. Have a great day. Regards, -Phil
  10. I suspect that possibly your CMOS battery has failed. They are usually only good for about five years. If you haven't replaced your CMOS battery in a few years, I would try that first. Then go into the BIOS and restore the correct data and system configuration data. Hope this helps. Have a great day. Regards, -Phil
  11. Since Wise Program Installer cannot do what the original poster (OP) wants, I guess it might be permissible, under Forum Rules, to mention to the OP that Revo Uninstaller Pro will monitor installs and reverse all changes made by a monitored install during an uninstall by Revo. Have a great day. Regards, -Phil
  12. Thanks WiseCareAdmin. Will update both computers tomorrow. Have a great day, and great service. Regards, -Phil
  13. Thank you for your confirmation of the bug and I look forward to the fix. Have a great day. Regards, -Phil
  14. I am running the latest version of Wise Care 365 Pro. As the attached image shows, the Registry Last Clean Date is not refreshing when a scan is run. You can see the registry backup dates (today), but Wise Care is reporting that it has been 49 days since I last cleaned. I am observing the same error on my laptop computer as well. I have indeed selected CLEAN and it appears to work, but when I re-launch Wise Care, it is still showing the last clean date as in the past. All other Wise Care clean components report the correct clean dates and a reboot does not solve the problem. Submitted
  15. UCanFixit and Xilolee: Just back to report that the laptop is restored to health using UCanFixit's steps. I counted four folders and three manifest files that needed to be deleted and four registry keys. I am very grateful to UCanFixit. That said, how many "average" users would be comfortable "taking ownership" of Windows System Files and deleting them and then mucking about in their registry? Most of the folks around here, in the small rural community where I retired, don't even know what a "registry" is. I really do think that the Wise Care programmers need to adopt the philos
  16. UCanFixit/Xilolee: I have followed the steps outlined by UCanFixit and they did eliminate the sfc resource integrity violations resulting from Wise Care deleting, by default, the Sample Pictures. If others are going to follow UCanFixit's steps, note that if you are deleting the files and folders from the Explorer "Found Files" window, it was my experience that I had to refresh the screen (F5) after taking ownership and then deleting each file and folder in order for it to show that the deletion was successful. UCanFixit mentioned around 15 registry keys to be deleted. On my Window
  17. Xilolee: With respect, it is unacceptable for reputable software to cause system resource integrity violations in Windows 7 by default. The opposite should occur. The software should warn the user that removing those files will cause sfc /scannow violations and Windows System Readiness Tool checksur.log violations. UCanFixit (thank you) and I have spent hours trying to resolve the issue that Wise Care caused to my laptop and my main tower computer. We still have not solved the "desktop.ini" system resource integrity violation affecting both of them. I have a friend's computer in
  18. Xilolee: The original checksur.log did show the sample pictures and associated .dll and ini files missing, but it is long gone (think Wise Care deleted that too). On my main computer, the checksur.log shows no errors, but after following the advice provided by UCanFixit, sfc still can't resolve the "desktop.ini" file. You can tell from the attached "sfcdetails.txt" files that I have been running scans most of the day, trying to fix the problem. On my laptop, after I deleted "desktop.ini", checksur reports that file is missing and it cannot be repaired by sfc. I will reinstate tha
  19. Wisecleaner_Admin: I am the user that UCanFixit is referring to me and he has been going above and beyond to try to help me to undo the damage done by Wise Care. The deletion of the Sample Pictures causes the System File Checker (sfc) Windows utility to report uncorrectable system resource integrity violations. I, and UCanFixit, have spent hours trying to undo the damage, so far unsuccessfully. By default, Wise Care removes those sample pictures and both of my computers are affected. I FULLY support UCanFixit's request. No reputable cleaning software should cause, by default, Windows
  20. Thank you for all of your assistance. This being the Thanksgiving weekend in Canada and I am committed to other priorities for the next day, I will get back with a checksur.log on Wednesday. I really do appreciate your help. I am convinced that the registry is damaged and I do have hidden files unchecked. If you say the desktop.ini file is there, UCanFixit, I will unhide even protected operating system files to see the desktop.ini file is there since you say it was included and re-run the sfc if it finds the desktop.ini.file. It is good to have such support and it is much appreciated.
  21. UCanFixit: I copied your version of the sample photos into the Public Pictures\Samples Pictures folder. I copied your version of sampleres.dll to the System32 folder. Turns out there was already a copy with the same time and date in the System32 folder, but I let it overwrite with your version. There is one missing file "desktop.ini" which was not in your 7z package and which sfc is reporting as corrupt or missing. I am attaching the latest cbs.log file and the sfcdetails.txt file that I created this afternoon, which report no improvement in the situation, despite your best efforts,
  22. Xilolee: Per your request, I am attaching the cbs.log file and the sfcdetails.txt files. The Forum told me I could not upload a cbs.log file, so I renamed it to cbs.txt. Sorry for the delay in getting back to you, but it has been a very busy week for this old guy. Have a great day. Regards, -Phil sfcdetails.txt CBS.txt
  23. UCanFixit: Thank you for your advice. I have run the Windows System Update Readiness Tool and the checksur.log reports the same eight files missing. It has been over a month since I first discovered this issue and I have no idea when WiseCare took out the files, so a system restore is not really an option for me. I also am unwilling to attempt a Windows Repair, since it could sideswipe updated drivers, of which I have more than a few, at least not for the sake of some sample photos which are not affecting the functionality of the laptop. When I get it fired up on Friday, I will check to s
  24. Xilolee: The cbs.log is on my laptop, which I am not using right now. I am on my main computer. I will post the sfcdetail.txt file, plus the cbs.log file, on Friday, if not before. Have a great day, and thanks for your interest. Regards, -Phil
  25. I recently had an issue with my laptop when Malwarebytes Anti-Malware Premium could no longer complete an anti-rootkit scan successfully. That issue is since resolved; however, in the process of trying to identify the cause, I ran an "sfc /scannow" from an elevated command prompt and it found eight errors that it could not fix. WiseCare had, by default, eliminated the Windows Sample Pictures, a sampleres.dll file, and a desktop.ini file from that folder. I found a source for the photos and copied them back and also found the .dll file and copied it back to the Sample Pictures folder. The s
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