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Everything posted by wisecleaner_admin

  1. Please run Wise Care 365 - Menu - Settings - General, uncheck 'Add file shredder to Context menu'
  2. Thanks, It is a whitelabel product of Wise Care 365, be authorized.
  3. Hello, Custom Checkup affect only PC Checkup. If you change settings in Custom Checkup, you will not see these unchecked items in PC Checkup.
  4. Hello, Thanks for the suggestion. We will improve the description in future version. About 'Optimized response speed of system display', the full explanation is optimizing response speed of the Windows Menu display. The registry key is HKEY_CURRENT_USER\Control Panel\Desktop, MenuShowDelay Default value is 400, and optimized value is 0. You can change the value to 2000, then click Menu and you can understand what is optimizing response speed of the Windows Menu display.
  5. Sorry about that, but there should be the special folder '....' to store hidden file/folder in the USB disk. If there is not, this means there is no hidden folder/files in the USB device. You can try the data recovery software.
  6. Hello, Your problem is that you hide the USB device before, but now Wise Folder Hider doesn't recognize it on the new PC. Have you tried it on the old PC? If it doesn't work, please try: 1, Download and run this tool: http://www.wisecleaner.com/tools/DelFHPath.zip 2, Expand the USB drive, then you will see a special folder named '....' 3, Continue expanding until you see hidden files 4, Right-click on the hidden file and choose Move to, then save the file on a new location.
  7. Hello, Sorry about it. Please try this link: http://downloads.wisecleaner.com/soft/WiseCare365_5.3.9.536.exe
  8. Hi, Thanks for the good suggestions. I will forward it to the developer team.
  9. Hello, Due to use Chromium, so yes, cookie exclusion is effective. If you are using the new Edge, you can download the attachment "UserCustom.ini" , copy it to Wise Disk Cleaner or Wise Care 365 folder, then the program can clean the new Edge. UserCustom.ini
  10. Hello, Don't care about it. It won't affect your exclusion settings.
  11. Recently, a few user reported that the scanning speed of PC Checkup on Wise Care 365 is getting slow on Windows 10 system. After testing repeatedly, we knew that it is the third party security software called ZoneAlarm that disturbed the scanning process. Subsequently, we immediately get contacted with the Service Center for ZoneAlarm and finally got a solution for this issue after communication. Here are the instructions on how to solve this issue: 1, Launch ZoneAlarm 2, One-click on "View Details" under "Firewall" 3, Click on Settings for Application Control 4, One-click on View Programs 5, Find Wise Care 365 and upgrade its trust level to Super 6, Press on OK and save it.
  12. Hello, Actually, you have 2 registry entries: HKEY_CURRENT_USER\Software\Google\Chrome\NativeMessagingHosts\com.microsoft.browsercore = HKEY_CURRENT_USER\Software\Google\Chrome HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.microsoft.browsercore = HKEY_LOCAL_MACHINE\SOFTWARE\Google Chrom It is the most usual way to determine a browser status by checking the specific registry entry and folder, although it is not the most exactly. We will try to improve it.
  13. You are welcome. Any question, please feel free to contact us,
  14. Hello, The Edge Cookies is stored different than Chrome, we have not find the way to exclude a certain cookie in Edge. Thanks for your understanding.
  15. Hello, Wise Disk Cleaner determine if the user has installed chrome based on the following locations: %LOCALAPPDATA%\Google\Chrome\User Data\Default\Cache HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Google Chrome HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome HKEY_CURRENT_USER\Software\Google\Chrome
  16. Hello, Understood. We will try to fix this issue. Brest regards,
  17. You are welcome. We will improve the Exclusion feature in next update.
  18. Hello, Sorry about it. Please try this way: 1, Close Wise Care 365 2, Open C:\Windows\System32\drivers\etc\ 3, Copy this file hosts to Desktop 4, Use Notepad to open hosts file, delete wisecleaner contents, and save it. 5, Copy this new hosts file to C:\Windows\System32\drivers\etc\, overwrite the old file. 6, Run Wise Care 365
  19. Hello, I repeated your operation with Wise Disk Cleaner 10.22: 1, keep default exclusion list and scan cookies, it finds 758 items, 2, remove google.com from exclusion list, and scan cookies, it finds 791 items. This means there are 33 cookies of google.com 3, continue to remove youtube.com, and scan cookies, it finds 801 items, this means there are 10 cookies of youtube.com 4, remove remaining records, the exclusion list is blank, scan cookies, it finds 809 items. 5, add google.com to exclusion list, scan cookies, it finds 776 items 6, add youtube.com to exclusion list, scan cookies, it finds 786 items 7, add other domains to exclusion list, scan cookies, it finds 758 items. During the whole test, I didn't close Wise Disk Cleaner, only open and close Settings window. Please try it again, open Settings window to ensure the new added domain is saved in exclusion list, then do a scan.
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