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Everything posted by wisecleaner_admin

  1. We decided to close this program from September 1st, 2018. But we will continue support services for paid user until the key is expiry
  2. Thanks for your feedback. Please try to uninstall current version, then install it again.
  3. What do you mean "it wasn't responding like previous version"? Too slow to display startup apps?
  4. I know what you said, you want to disable weather. And I already send your question to developer team.
  5. Good question. Other user may want to turn the weather off, but you are the first one to report it. I will send your suggestion to developer team.
  6. Hi, we tested this video, it could be downloaded by wise video downloader. Please try this link: www.youtube.com/watch?v=FjAvBdJJbFg&feature=youtu.be
  7. Thanks for your feedback. We will check and improve it.
  8. Sorry for the delay. We did some tests. 1, Restore a threat from Quarantine, this file is added in Trust list automatically. When I scan this folder again, it is safe. 2, Add a folder in Trust list, run Wise Anti Malware to scan this folder, it is safe. Please check it again.
  9. Like Windows Insider Program, user volunteered use beta version, and we appreciative these enthusiastic users who help us to improve wisecleaner. If someone report a important bug of beta version, we can send Free license key as reward.
  10. Thanks xilolee. Hi Cleanbot, Please try Wise Care 365 v5, we improved advanced cleaner. http://downloads.wisecleaner.com/soft/WiseCare365_V5_Beta.exe
  11. If the support team sent a special version to you, I guess it is a debug version, when you run this debug version, it will create a debug report if the program crash. This debug report can help us to fix your problem. If you return to general version, you may receive same problem again. Wise Care 365 v5 beta will last for at least one month until we are sure it is stable.
  12. Please try this way: 1, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 2, right click on on-access-drivers-uninstall.cmd and choose Run as administrator 3, reboot system 4, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 5, right click on on-access-drivers-install.cmd and choose Run as administrator 6, reboot system again.
  13. Hi, Consecutive items of the same color is a group, files in a group are duplicate. You can customize group color in Settings.
  14. Sorry, you cannot restore them from Wise Anti Malware. After scan you need to select items you want to clean. It means you know which file will be removed, so we don't backup it. Normally you can reinstall the program to recover.
  15. Hi CieloInvernale, Please open C:\Program Files\Wise\Wise Anti Malware\SavEngine\, find and copy avgio.dll to C:\Program Files\Wise\Wise Anti Malware\ Then reboot system.
  16. Dear users, Good news here! Wise Care 365 v5 is released the Beta version. Try it now before its official release. Click Here to try Wise Care 365 v5. You are invited to tell us what you think about it and please have us informed whether anything needs to be modified. Thanks in advance!
  17. Please email to [email protected], the support team can help you.
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