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Solution for Compatibility issue between WiseCleaner and Panda Dome Start from September 2020, we have received some feedback from users that they cannot install WiseCleaner, including Wise Care 365, Wise Registry Cleaner, and other products. They all received an error message while installing "Unable to execute file in the temporary. Setup aborted. Error 87: The parameter is incorrect." With the help of these users, after analysis and testing, we found that they all install and use Panda Dome which identifies WiseCleaner products as Potentially Unwanted Program (PUP/WiseCleaner) and removes WiseCleaner to Quarantine, leaving users unable to install any WiseCleaner products. WE BELIEVE IT IS A FALSE POSITIVE. We tried to contact Panda Security to fix this issue, but they never gave us positive respond. We have to announce that WiseCleaner will not compatible with Panda Dome. If anyone can help us contact Panda Security to resolve this false positive, it would be greatly appreciated. Fortunately, Panda Dome only prevents the installation of WiseCleaner (the installer extracts the content to the system temporary folder, such as WiseCare365_18.104.22.1683.tmp, while Panda Dome detects WiseCare365_22.214.171.1243.tmp as a PUP), but nothing prevents the main program of WiseCleaner from running.
Recently, a few user reported that the scanning speed of PC Checkup on Wise Care 365 is getting slow on Windows 10 system. After testing repeatedly, we knew that it is the third party security software called ZoneAlarm that disturbed the scanning process. Subsequently, we immediately get contacted with the Service Center for ZoneAlarm and finally got a solution for this issue after communication. Here are the instructions on how to solve this issue: 1, Launch ZoneAlarm 2, One-click on "View Details" under "Firewall" 3, Click on Settings for Application Control 4, One-click on View Programs 5, Find Wise Care 365 and upgrade its trust level to Super 6, Press on OK and save it.