eternity-access 1 Report post Posted December 25, 2014 Hello My PC alwasys restarting a few times, it looks like a crash (blue screen) then when it reloads I am presented with a window that XP is recovering from a serious error C:DOCUME~1MICROS~1LOCALS~1TempWER1690.dir00Mini122514-07.dmp C:DOCUME~1MICROS~1LOCALS~1TempWER1690.dir00sysdata.xml I am not doing anything Not run some program or install anything I remember just before it happens i installed wise system monitor, and right after that this issue happen My Pictures.zip Mini122614-02.zip Operating system:Microsoft Windows XP (32 bit) Service Pack 3 System root: C:WINDOWS Available physical memory: 2002 MB CPU: Intel® Pentium® CPU G2010 @ 2.80GHz Drive Info: C: 62.52 GB D: 235.56 GB Internet Explorer: 6.0 1 Dwaynegear reacted to this Share this post Link to post Share on other sites
xilolee 511 Report post Posted December 26, 2014 Please, first do some scans with the tools listed in Free tools (Anti-malware, anti-spyware, anti-virus) that you could use to inspect your computer. From the dump, your problem seems related to firefox and to Rtenicxp.sys, 10/100/1000 NIC Family all in one NDIS XP Driver, 8 march 2010. BugCheck 1000008E, {c0000005, 0, b84c7a28, 0} Probably caused by : Rtenicxp.sys ( Rtenicxp+d320 ) KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) Could you check manufacturer and model of your PC (laptop/desktop/what?), of your NIC (Start, Control Panel, Performance and Maintenance, System, Hardware tab, Device Manager, network adapters, double-click on your NIC, details tab), and of firefox version? If you (or the OS) have updated that driver recently, and you have got another older version of the driver, you could try to revert it. Share this post Link to post Share on other sites
eternity-access 1 Report post Posted December 26, 2014 This is the result My Pictures.zip I remember now that I installed some drivers last time before this issue happen, it was driver for my ZTE modem Share this post Link to post Share on other sites
xilolee 511 Report post Posted December 26, 2014 A painless method could be to use the restore point created before installing the new drivers. Share this post Link to post Share on other sites
eternity-access 1 Report post Posted December 27, 2014 I cannot restore point to any date, no change has been made it say and i have uninstall my modem driver but the issue still happen Share this post Link to post Share on other sites
xilolee 511 Report post Posted December 27, 2014 Check what driver is used by your NIC "realtek pcie fe family controller". If the driver used is different from Rtenicxp.sys, you could move Rtenicxp.sys to another location (and see if this helps to solve the problem or if it cause other problems). Start, Control Panel, Performance and Maintenance, System, Hardware tab, Device Manager, network adapters, double-click on your NIC, driver tab, driver details. Share this post Link to post Share on other sites
eternity-access 1 Report post Posted December 27, 2014 result Share this post Link to post Share on other sites
xilolee 511 Report post Posted December 27, 2014 What does happen if you click roll back driver? Share this post Link to post Share on other sites
eternity-access 1 Report post Posted December 27, 2014 What does happen if you click roll back driver? I even update those driver a couple hour a go before maiking screenshoot, hope this issue can be fixed but is still same Old driver was 8 march 2010 Share this post Link to post Share on other sites
xilolee 511 Report post Posted December 27, 2014 I.e., did you update the driver but you get BSODs? Did you check for malware? And what tools have you used? Share this post Link to post Share on other sites
eternity-access 1 Report post Posted December 27, 2014 I.e., did you update the driver but you get BSODs? Did you check for malware? And what tools have you used? yes, i update it but still got BSoD, I have check malware with adwcleaner, junkware removal tool, and superantispyware that you give Share this post Link to post Share on other sites
eternity-access 1 Report post Posted December 27, 2014 i have to change my date and time when ever i start my computer <-- i got this issue too, looks like my battery on my PC was extended, is there any related to this issue especially affected my NIC ? Share this post Link to post Share on other sites
xilolee 511 Report post Posted December 27, 2014 Who knows... Have you already changed it (battery)? Did you try to roll back the driver (instead of update it)? Could you launch sigverif (from start-run) and sfc /scannow (from command prompt) and report the results here? Share this post Link to post Share on other sites
eternity-access 1 Report post Posted December 28, 2014 No, it was already 2 months since i did not change the battery I can not roll back driver because that was my first time driver since i used, i used it from last year and never had an issue like this (driver that show in 8 march 2010) I am still facing issue when run sfc /scannow , it asked me to insert cd Share this post Link to post Share on other sites
eternity-access 1 Report post Posted December 28, 2014 looks like this is the main problem that i have Share this post Link to post Share on other sites
xilolee 511 Report post Posted December 28, 2014 I am still facing issue when run sfc /scannow , it asked me to insert cd Haven't you got the Windows xp installation cd? 187 unsigned files is not the normality. The avgtdix.sys file is related to avg: are you using avg like antivirus? And what version of it? Looking at avg system requirements, your cpu g2010 seems to be compatible with it. Intel® Pentium® Processor G2010 (3M Cache, 2.80 GHz) AVG system requirements and supported operating systems Processor: Intel Pentium 1.5 GHz or faster Memory: 512 MB of RAM (Windows XP) Share this post Link to post Share on other sites
eternity-access 1 Report post Posted January 8, 2015 Haven't you got the Windows xp installation cd? 187 unsigned files is not the normality. The avgtdix.sys file is related to avg: are you using avg like antivirus? And what version of it? Looking at avg system requirements, your cpu g2010 seems to be compatible with it. Intel® Pentium® Processor G2010 (3M Cache, 2.80 GHz) AVG system requirements and supported operating systems Yes I am using AVG Internet Security 2015 After a long reinstall my windows XP it still happening again in minidump, the first detection was from wisetdifw.sys http://prntscr.com/5pso8b http://prntscr.com/5psoee Share this post Link to post Share on other sites
xilolee 511 Report post Posted January 8, 2015 If you uninstall wise system monitor, does this error continue to appear? If no, it probably isn't compatible with Windows xp or with AVG, and probably the WiseCare team will be happy to fix that issue with your help. Share this post Link to post Share on other sites
wisecleaner_admin 1,340 Report post Posted January 8, 2015 @eternity-access, Thank you for your feedback, we will do some tests. Please uninstall wise system monitor to check whether the problem is fixed. @xilolee Thank you for your help. Share this post Link to post Share on other sites
eternity-access 1 Report post Posted January 8, 2015 Ok I remove wise system monitor but the crash still occured And after i remove all of wise utility (include wise care 365), my pc still fine until now Share this post Link to post Share on other sites
xilolee 511 Report post Posted January 8, 2015 Anyway, it could be also that avg isn't compatible with Windows xp (at least, with your installation). As an example, I had to uninstall avast from my older XP machine because it caused BSODs. Share this post Link to post Share on other sites
