jlewis Posted January 13, 2014 Report Share Posted January 13, 2014 I receive a application error when installing or trying to run chome. The error is " The exception unknown software exception (0xc0000417) occurred in the application at location 0x78b2af3e." Operating system:Microsoft Windows XP (32 bit) Service Pack 3 System root: C:\WINDOWS Available physical memory: 3374 MB CPU: Intel® Core i3 CPU M 350 @ 2.27GHz Drive Info: C: 298.08 GB Internet Explorer: 8.0 Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted January 14, 2014 Report Share Posted January 14, 2014 Hi, There is a possibility that some third party programs installed on the computer is causing the issue.I would suggest that you perform clean boot and check. 1, click Start----Run, type msconfig in search box, and press Enter to open System Configuration Utility 2, click General, view screenshot 1.jpg 3, click Services, view screenshot 2.jpg 4, reboot system to check whether the error displayed again. UCanFixIt 1 Link to comment Share on other sites More sharing options...
UCanFixIt Posted January 14, 2014 Report Share Posted January 14, 2014 Hi, There is a possibility that some third party programs installed on the computer is causing the issue. Agreed! Also check your list of installed programs for anything that looks "new" that you didn't intentionally install. If any are found, uninstall them as well. Link to comment Share on other sites More sharing options...
xilolee Posted January 14, 2014 Report Share Posted January 14, 2014 Hi jlewis! It could be due to some missing (or corrupted) visual studio redistributable package(s). Check Windows update. Someone reported also malicious programs, so check your pc with adwcleaner, junk removal tool, superantispyware, your antivirus and malwarebytes anti-malware. (if you need some links, just "talk" ) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now