RST Posted November 24, 2013 Report Share Posted November 24, 2013 I just renewed my license, received my license key, but I have no idea how to update. When I click on WiseCare to open the program, the window telling me I need to renew is still popping up. Any help provided would be greatly appreciated. Link to comment Share on other sites More sharing options...
PWT1000 Posted November 24, 2013 Report Share Posted November 24, 2013 I have the exact same problem ~ Paul Link to comment Share on other sites More sharing options...
xilolee Posted November 25, 2013 Report Share Posted November 25, 2013 Hy guys! Please wait an answer by an admin. Link to comment Share on other sites More sharing options...
PWT1000 Posted November 25, 2013 Report Share Posted November 25, 2013 I got a reply today from support saying they have no record of the transaction? @RST did you pay with Paypal? I did so opening a dispute with Paypal to get refund. Paul Link to comment Share on other sites More sharing options...
WiseCleaner Posted November 25, 2013 Report Share Posted November 25, 2013 Don't worry, It will disappear after next update. Link to comment Share on other sites More sharing options...
RST Posted November 25, 2013 Author Report Share Posted November 25, 2013 Paul: I used a different email address then the one attached to this forum. Yes I did use Paypal Link to comment Share on other sites More sharing options...
PWT1000 Posted November 25, 2013 Report Share Posted November 25, 2013 I suggest you mail '[email protected]' with the details of your transaction with Paypal - I then got a reply with a workaround to add my code to Wise 365 pro (I can't give that info here as I suspect it will contravene forum rules) - It may be a good idea to use the email address you bought 365 with as the address you contact support with. Hope this helps Paul Can respectfully I suggest to Wise Cleaner that some info be put in the FAQ's regarding renewal issues or a way to add a code to an already activated Wise 365 without having to contact support or to post on this forum, this may be helpful to other users who renew & wonder why a renewal payment does not appear to have been accepted? Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted December 5, 2013 Report Share Posted December 5, 2013 Thank you for your suggestions. We will improve the renew function as soon as possible. Link to comment Share on other sites More sharing options...
PWT1000 Posted December 7, 2013 Report Share Posted December 7, 2013 @admin - Thanks for that. Regards Paul Link to comment Share on other sites More sharing options...
WiseCleaner Posted December 26, 2013 Report Share Posted December 26, 2013 Hi, A good news. Wise care 365 v2.92 has fixed this renewal problem. Don't worry about it never! Link to comment Share on other sites More sharing options...
PWT1000 Posted December 28, 2013 Report Share Posted December 28, 2013 Thanks - And also thanks to support recently when I changed 2 of my PC's & was able to transfer my licence over to them without any hassle - Good product & great support - Thanks! Link to comment Share on other sites More sharing options...
WiseCleaner Posted January 7, 2014 Report Share Posted January 7, 2014 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now