PWT1000

I really like the new V5 interface it looks excellent, well done. No problems with the program either. Thanks for a great program! Paul

Hello: I tried running chkdsk c: /f which found errors but could not correct them. So, after some time I imaged back to the beginning of March & Wise365 was working fine. Thanks for the help! Thanks Paul ...

Hello :-) I recently used a program called ‘Privazer' & I believe this has broken the Advanced Clean on C:\ only. Nothing happens when I click on it I have totally uninstalled (removing wise registry keys) re-installed Wise365 to no avail as I assume there are hidden registry keys used by yourselves so all info from the registry can't be removed to fix the problem. I've removed Privatizer, I normally have Macrium Reflect images of C:\ but I've messed with the Win 10 Spring Update etc & removed it so can’t image back without a lot of work. (BTW the issues occurred before I messed with MS Spring Update) Any help please?? Kind regards Paul

It's been fixed in an update today, though what is the point of a forum where no one answers?

I installed the lastest Wise 365 update today & shortly after did a Windows Update, the sizes of the residual files & Wallpaper are hundreds of GiGs wrong, it was OK before the 365 update Not a major issue though. Enclosed a screenshot. Thanks.

I really don't appreciate any adverts on registered (pay for software) Today I got a 50% off ad for all Wise software on the bottom of 365 (registered version) - Twitter, Facebook buttons are already on there which is fair enough & on free software ad's are often the price for it being free, but not on bought software, I find it really annoying. The assistance button is already annoying & now we have adverts added....

It's been nice to see some of the suggestions made about version 3 a few weeks back have been implemented - Thank you !

@ Kevin - Deleting wisetray.exe does seem to work without other issues being caused, hopefully the option to run this should be given IMO as it seems few like it - Thanks !

The update to version 3 has added very little, apart from system information which to be honest is handled much better by a free program 'HW Info' which is far more informative & accurate than 365, (for one example the make of my RAM is Crucial not just A1 that 365 gives) - Very few new cleaning options have been added, if another cleaner is used in between using (such as CCleaner) 365 the program forgets most of the Chrome & IE checked boxes on 6 PC's, yet Wise are unable to replicate this issue - The defragger is still not usable without a boot time option to move files in use by Windows (which several free defraggers give), so I still have to use 'Perfect Disk' the option of adding boot-time defragging to 365 was being considered 2 years ago by Wise - The level of deletion when cleaning should be given as an option rather than just 'secure', once again the free CCleaner gives 5 levels. I now have an unwanted floating widget that floats around on my desk giving me temperatures and appears when it wants to as the option to remove it only works some of the time, it takes 3 separate clicks to close the program totally - The program should by now be 64 bit - I'm sorry to be so negative but much was promised with version & little added except annoyances - 'CCleaner' is free & gives huge improvements over 365 in ability to clean, (esp.with the free Winapp2 addition) it's highly unlikely I will renew my subscription(s) to 365 when due - IMO the developers should have listened to the free feedback given to them during beta testing instead of ignoring most of it, version 3 is buggy still with spelling mistakes etc & looks most unprofessional & should not have been released in it's present form - Most of the planet use Celsus to measure temperature (actually everyone bar the USA) yet to change from Fahrenheit to Celsius requires editing an .ini file & most users won't know how to do this - Why did you ask for feedback of 365 version 3 beta & ignore most of it? Edit: Deleting 'wisetray.exe' as found by Kevin in another thread stops the widget & the unwanted tray icon, doesn't seem to cause issues as it appears to be a child process of the main .exe. Paul

Its a pity the option to have 365 running in the tray or not hasn't been given, it now requires 2 or 3 steps (Where it should take just one) to totally close 365, when I attempt to close 365 using the 'X' in the right hand top I expect it to close, it doesn't close but stays in the tray, worse still right clicking on the tray icon & selecting Exit brings up another box asking if I want to close 365 - Most annoying! The whole idea of buying a program like 365 is to give control over which services etc. I wish to run not adding a tray icon that takes 3 steps to remove.

Yet another update: 3.11.266 - It would really help if a changelog somewhere was given or it's pointless looking for issues as we have no idea what's fixed in a release or not, as my last post latest release still have old language files.

What's with the 3.11 update, it don't say beta on it but the language files for example are still from beta 1?

Thanks for that

RE: Wise Boot Assistant - Thanks. Still small problem with text on File Folder Icon:

Wise Boot assistant should be removable, the idea of running utilities like 365 is top cut down on the programs that run on boot, some may not want this boot time to be measured by 365, by actually adding yet another program at boot ! - I use a free program called Autoruns to disable such things on boot but the option to dispense with the boot assistant should be given - Also when I click the close on 365 the program should close immediately & not stay in system tray I feel, this should be an option IMHO BTW:I use Pale Moon as my default browser & have to use another program Cleaner to clean it, I would have thought version 3 would have been an ideal time to add this?

On the main 365 start screen (PC Checkup) clicking the 'System Information 'icon on bottom right hand side actually takes you to the 'Process Monitor' module which is then spelt incorrectly in English (spelt Prcoess should be Process) on top left - 'Process Monitor' icon (again in PC Checkup) needs capitalisation (now 'Process monitor' needs to be 'Process Monitor' - 'Folder File Hider' icon (PC Checkup) capitalisation all wrong & underscored as is 'Quickly Search' icon (small s) 'Computer Information icon has a small i. Also the 'Hide Popup Window' option in the tray always defaults to on (checked) despite being unchecked on previous use, this dialogue box is in default theme colour & word 'popup' needs capitalization. Just very small problems. Regards Paul

Looks like you have the wrong language set-up, you can change the language in 'menu' at the right hand top of 365.

Thanks - And also thanks to support recently when I changed 2 of my PC's & was able to transfer my licence over to them without any hassle - Good product & great support - Thanks!

@admin - Thanks for that. Regards Paul

Support sorted the problem - Thank you

I suggest you mail '[email protected]' with the details of your transaction with Paypal - I then got a reply with a workaround to add my code to Wise 365 pro (I can't give that info here as I suspect it will contravene forum rules) - It may be a good idea to use the email address you bought 365 with as the address you contact support with. Hope this helps Paul Can respectfully I suggest to Wise Cleaner that some info be put in the FAQ's regarding renewal issues or a way to add a code to an already activated Wise 365 without having to contact support or to post on this forum, this may be helpful to other users who renew & wonder why a renewal payment does not appear to have been accepted?

Emailed support & they have no record of transaction so as I paid with Paypal opening a dispute with them for resolution.

I got a reply today from support saying they have no record of the transaction? @RST did you pay with Paypal? I did so opening a dispute with Paypal to get refund. Paul

I have the exact same problem ~ Paul

I had 29 days left of my pro subscription & then got the bright orange renew screen to inform me my subscription was due to expire – So I paid the renewal fee & received a serial key via email (which was the same code as the previous year) As there is no way to add a key to a 365 that's already activated the nag screen still comes up telling me to renew despite the fact I’ve paid & got the email from Wise thanking me. What do I do? While on the subject I am less than pleased that 11 months into my subscription each & every time I start 365 I got the screen prompting me to renew on all three PC’s - While I appreciate this is needed clicking on ‘remind me later’ does nothing as each & every time 365 is started you get the reminder nag screen: This really, really isn't on! A reminder once a week would be OK but not every time for the last 30 days of a paid subscription – All this does it annoy the customer greatly.