Wesley909 Posted October 3, 2017 Report Posted October 3, 2017 In the last few weeks Wise DC has turned into a pile of rubbish. Despite settings having every single piece of internet cache set to be deleted (except only for saved form and passwords for Firefox) it is failing to delete 80% of Firefox and Opera cache. I now have to rely on CCleaner to do the job properly. My system: Win 10 64 bit laptopWDC Version installed 9.5.6.678 VictorRex, LiluunaApake, AnthonyPoelf and 1 other 4
xilolee Posted October 4, 2017 Report Posted October 4, 2017 Hi Wesley909. I made a quick test with both (only firefox entries enabled). CCleaner found 60 files and 6 cookies. WiseDiskCleaner found 56 files and 4 cookies. Imo, not a big difference. ccleaner found these (WDC didn't find them) and some cookies: index.sqlite cookies.sqlite-shm cookies.sqlite-wal formhistory.sqlite permissions.sqlite sessionCheckpoints.json WDC found this (ccleaner didn't find it): content-prefs.sqlite Later, I fixed those items with WDC, then analysed again with ccleaner and it didn't find the items removed by WDC (it found the items that WDC didn't find, obviously). Using Win10STD x64, firefox 56.0 x64, WDC 9.5.6.678 portable and Piriform CCleaner 5.35.6210 free portable.
Wesley909 Posted October 5, 2017 Author Report Posted October 5, 2017 I have tested both cleaners again and these screen shots are after a very short period of surfing the net. The shortfall in WDC cleaning is very significant. Much more than your examples.I emphasise that this is a very recent discrepancy so clearly something has changed in WDC.
xilolee Posted October 5, 2017 Report Posted October 5, 2017 I'm using the portable version, but I have now tried the installed one.It also finds firefox cache.Did you already try these ones? uninstall WDC check if "C:\Program Files (x86)\Wise\Wise Disk Cleaner" folder is still present (it should be removed by the uninstallation).If present, delete it. check if "C:\Users\YourWindowsAccountName\AppData\Roaming\Wise Disk Cleaner" folder is still present (it should be removed by the uninstallation).If present, delete it. Reinstall WDC
Wesley909 Posted October 5, 2017 Author Report Posted October 5, 2017 I've used both versions and WDC is still not cleaning even 30% of the cache selected in these past three weeks. I have tried a total clean uninstall, system restart, check folders, reinstall. Makes no difference.
Wesley909 Posted October 5, 2017 Author Report Posted October 5, 2017 That suggestion defeats the object of this thread. EDIT: Just to humour the suggestion I installed Wise Care and lo and behold after running the Common Cleaner with the same settings, it found just 11mb of cleaning. CCleaner found a further 146mb.
xilolee Posted October 6, 2017 Report Posted October 6, 2017 Well, that's a strange behaviour. Let's wait for wisecleaner team...
wisecleaner_admin Posted October 12, 2017 Report Posted October 12, 2017 Thanks xilolee. Hi Wesley909, thanks for you feedback. We did many tests in 6 computers, there were only small differences between Wise Disk Cleaner and CCleaner. Can I remote to your PC to check it? Thanks.
Wesley909 Posted October 12, 2017 Author Report Posted October 12, 2017 Here are two screenshots of cleaning I ran a few moments ago showing that Wise Disk Cleaner found about 12mb, CCleaner found 94mb. Both had exactly the same settings for what cache to remove. I don't allow remote access to my system I'm afraid.
wisecleaner_admin Posted October 13, 2017 Report Posted October 13, 2017 Understood. Please send scaning reports to us, we will try to check the difference between Wise Disk Cleaner and CCleaner. (Please only scan Firefox!)
wisecleaner_admin Posted October 16, 2017 Report Posted October 16, 2017 Please download Custom.ini and paste it to Wise Disk Cleaner installation folder When you run Wise Disk Cleaner, you will see the additional test entry. UserCustom.zip
Wesley909 Posted October 16, 2017 Author Report Posted October 16, 2017 Please download Custom.ini and paste it to Wise Disk Cleaner installation folder When you run Wise Disk Cleaner, you will see the additional test entry. wdc.png UserCustom.zip Thanks. I did that and that files shows in my WDC as it does in your screen shot. It still finds almost no Firefox cache, as before, compared to CCleaner Slim.
wisecleaner_admin Posted October 17, 2017 Report Posted October 17, 2017 Please open a folder, type this path %appdata%, find and remove this folder Wise Disk Cleaner. Then try to scan Firefox cache again. Thanks.
Wesley909 Posted October 17, 2017 Author Report Posted October 17, 2017 I did try that originally. But I have tried that again and it made no difference.
wisecleaner_admin Posted October 18, 2017 Report Posted October 18, 2017 Hi, Please download this file (WiseDiskCleaner20171017.zip), extract and paste them to wise disk cleaner installation folder to cover old files. Run Wise Disk Cleaner to scan, it will create a log file named wdclog.txt in %appdata%\Wise Disk Cleaner Then open this folder %appdata%\Wise Disk Cleaner, send wdclog.txt to us. Thanks.
Wesley909 Posted November 2, 2017 Author Report Posted November 2, 2017 Thanks for the below and work issues caused a delay in replying. Sadly, I have tried this three times now the last two times with every bit of security (including Windows Smart Screen) disabled. I get the error message in this screenshot: Hi, Please download this file (WiseDiskCleaner20171017.zip), extract and paste them to wise disk cleaner installation folder to cover old files. Run Wise Disk Cleaner to scan, it will create a log file named wdclog.txt in %appdata%\Wise Disk Cleaner Then open this folder %appdata%\Wise Disk Cleaner, send wdclog.txt to us. Thanks.
wisecleaner_admin Posted November 7, 2017 Report Posted November 7, 2017 Please try this new file: WiseDiskCleaner20171107.zip
Wesley909 Posted November 7, 2017 Author Report Posted November 7, 2017 That ran and here is the log: Please try this new file: WiseDiskCleaner20171107.zip wdclog.txt
wisecleaner_admin Posted November 10, 2017 Report Posted November 10, 2017 Thanks for your help. We released a new version today, please update and check it.
Wesley909 Posted November 11, 2017 Author Report Posted November 11, 2017 I've updated it and it is no different. CCleaner is still finding over 100% more cache than Wise, so I'm going to stick with CCleaner.
wisecleaner_admin Posted November 14, 2017 Report Posted November 14, 2017 It is too strange, we already fix a minor bug of cleaning Firefox Cache files.Can you export CCleaner scan report and send it to us? (only scan Firefox).It is useful for analyse. Thanks.
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