Jirsen Posted February 13, 2016 Report Share Posted February 13, 2016 It often becomes blue death. The description shows that it causes wisecare.sys. I do not know the exact file name. What with this? Lestershoellnig, capedJet, Luannaapozy and 14 others 17 Link to comment Share on other sites More sharing options...
xilolee Posted February 13, 2016 Report Share Posted February 13, 2016 Hi jirsen.Please upload here the files you find in C:\Windows\Minidump\.You can use GoogleDrive, OneDrive/SkyDrive or similar services, or you can use web services like, as an example, speedyshare.com. Link to comment Share on other sites More sharing options...
Jirsen Posted February 14, 2016 Author Report Share Posted February 14, 2016 I have not got any files C:\Windows\Minidump\ The directory did not exist there. I used to view hidden and system files. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted February 15, 2016 Report Share Posted February 15, 2016 Thanks, xilolee. @Jirsen, Are you sure the file's name is wisecare.sys? Because any wisecleaner program doesn't have this file. Please confirm it. Thank you. Link to comment Share on other sites More sharing options...
Jirsen Posted February 15, 2016 Author Report Share Posted February 15, 2016 I'm probably not label the correct name. Once again the blue death copy this exact name. However, I am almost sure that there is presented wisecare.sys or wise_care.sys or wisecare365.sys or wise_care_365.sys It is true that I searched the NTB and I never found any similar file. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted February 15, 2016 Report Share Posted February 15, 2016 Hey Jirsen, Thanks. Did you install other WiseCleaner products (except Wise Care 365)? Commonly, when Windows system occur the blue screen death issue, it will create a dump file automatically and save it in C:\Windows\Minidump\ (unless you or other people have changed system settings). So, please check the dump directory settings. 1, Right click on My Computer (the desktop icon) 2, Click Properties 3, Click Advanced system settings 4, Find Start and Recovery, then click Settings 5, In Write debugging information, select Small memory dump (256 KB), then you will see the current dump directory settings. 6, Then open this directory, find the dump file and upload / email ([email protected]) to us. Link to comment Share on other sites More sharing options...
Jirsen Posted February 15, 2016 Author Report Share Posted February 15, 2016 Hi, thank you for your care. I have just installed Wise Care 365. Not just any directory /minidump have. I checked the settings are exactly as you wrote. Link to comment Share on other sites More sharing options...
xilolee Posted February 16, 2016 Report Share Posted February 16, 2016 The pagefile.sys MUST be present on the system partition (that is usually C:\). If it had been disabled in the past, or if it is not present, you can set the pagefile from the same path at point 1 (i.e., open SystemPropertiesAdvanced - Control Panel\System and Security\System - Advanced system settings). Click the settings... button (on your screen) under the performance frame, select the advanced tab, click the Change... button and set the values of your virtual memory = pagefile.sys - then click set and ok.. They could be equal. The minimum size is 16MB (on Windows 8.1 x64 - Windows 10 x64). Link to comment Share on other sites More sharing options...
Jirsen Posted February 16, 2016 Author Report Share Posted February 16, 2016 Now there is: the size of the system determinesMinimum 16 MBCurrent value 2998MB Link to comment Share on other sites More sharing options...
xilolee Posted February 17, 2016 Report Share Posted February 17, 2016 Sorry, I didn't understand.If there is a BSOD, and if you have set the virtual memory/pagefile.sys (in c:, i.e. the system partition), you should find a minidump file in c:\windows\minidump\... As an example: 021516-4250-01.dmp.You could find c:\windows\memory.dmp, if windows "decided" to create it. Link to comment Share on other sites More sharing options...
Jirsen Posted February 18, 2016 Author Report Share Posted February 18, 2016 It seems that the *.dmp never creates. I tried in regedit rewrite parameters and once again bluedeath comes, so here I'll write again. Link to comment Share on other sites More sharing options...
Jirsen Posted March 1, 2016 Author Report Share Posted March 1, 2016 Hi, again appeared BSOD. I wrote down the information from the screen wisefs32.sys PAGE_FAULT_IN_NONPAGED_AREA Unfortunately, it does not dump. I've tried all possible settings, but simply nowhere. Link to comment Share on other sites More sharing options...
xilolee Posted March 1, 2016 Report Share Posted March 1, 2016 A few years ago, my computer did not create dump files because of the processor overheating: the power supply fan was not spinning. Did you try to remove the dust inside your machine? And to check fans? (Be VERY careful, or bring your machine to the assistance!!!) Are you overclocking or underclocking? Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted March 4, 2016 Report Share Posted March 4, 2016 Hey Jirsen, wisefs32.sys it is a driver file of Wise Folder Hider, not wise care 365. Which version of Wise Folder Hider do you install? Link to comment Share on other sites More sharing options...
Jirsen Posted September 26, 2016 Author Report Share Posted September 26, 2016 Hi, blue dead again. http://imgur.com/a/YpYvV Link to comment Share on other sites More sharing options...
xilolee Posted September 26, 2016 Report Share Posted September 26, 2016 Still no minidump? Link to comment Share on other sites More sharing options...
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