[Fixed] Wise JetSearch don't find files on the OS partition

[czerwinski76]

Hi !

 

I'm using Wise JetSearch 2.25.130 on my Windows 10 version 1511 system.

The problem is : Wise JetSearch don't find files on the OS partition even with full rights. It work great with my other partitions / drives. On my C:/ OS partition, it only find 6 files ! (And I can only see a list  with these files, right click operation doesn't work)

 

Don't know how to do to fix that.

 

Could someone help me please ?

 

Edit : Same problem with my C:/ (OS)  and G:/ drives with Wise JetSearch 2.26    .

[wisecleaner_admin]

Hey czerwinski76,

Sorry for the delay, and thanks for your feedback.

Did you receive a error message?

Did the previous version has the same problem? If you don't have an old version, please try this one WJS v2.12

Thanks!

[czerwinski76]

I have no error message.

V 2.12, 2.14 and 2.25 doesn't find files on my C:/ OS drive :'(

[wisecleaner_admin]

Maybe I know the reason, please help me to verify it.

Please download Wise JetSearch v1.49, try it, whether it can find out your C drive files.

Thanks.

[czerwinski76]

Same issue with v1.46. 0 file found ! :'(

[wisecleaner_admin]

Okay, I know the reason, it is a bug of wise jet search. we will check and fix it.

If we need your help (helping us to do some tests), do you?

[czerwinski76]

Off course I can test whatever you want !

[xilolee]

Hi tas-wanita.

Have you already checked for hard disk errors?

[czerwinski76]

Hi tas-wanita.

Have you already checked for hard disk errors?

 

My drives are all fine.

 

I hope that another version will be released soon.

[czerwinski76]

Same problem with my C:/ (OS)  and G:/ drives with Wise JetSearch 2.26  .

[EAN]

I am having the same problem with JetSearch 2.26.131 on a Windows 10 System.  It finds and searches all devices on USB ports but finds nothing on OS dirve C:\

 

I installed JetSearch using admin priv.  I run it with admin priv.  I am a registered user of Wise 365 PRO.

 

Tried ver 2.12.90 as suggested above.  No help.  Still get no results from C:\

[xilolee]

Hi EAN.

Could you verify if advanced cleaner (in WiseCare365 or WiseDiskCleaner) finds items?

[EAN]

Common Cleaner and System Slimming work, but Advanced Cleaner runs so fast (LESS than 1 second) without finding anything to remove.

 

Privacy Eraser, File/Folder Shredder, and Registry Cleaner work without problems.

 

Big Files Manager shows nothing on C: Drive, but does show files on USB Drives. Files that are both on USB and C: only show on USB with Big Files Manager..

[xilolee]

Are you using defragmentation programs different than windows built-in?

I suggest you to run chkdsk /r two-three times.

[wisecleaner_admin]

Hey EAN,

Could you please try the old version - v2.01?

Thanks.

[EAN]

Did the following:

1. Uninstalled 2.26.131 via Windows Uninstall

2. Killed "Jet Search Helper" via Task Manager

3. Deleted the ProgramFiles(x86)Wise/WiseJetSearch directory

4. Installed 2.01

 

Results:  Still does not search C: drive.

 

I have other programs, e.g. Q-Dir, Power Desk, PureSync, and others that need to access files/directories that run without any problems.

 

I will run ckdsk at next system restart.  I have it scheduled.  (Stay tuned).

 

CKDSK ran after reboot - Reinstalled ver 2.26.131 and now JetSearch finds C: Drive.  Log file attached.

Apparently some cleanup was done, but don't see any errors in the log.

 

Thank you Xilolee

C_Users_Ed_Documents_chkdskLogConverted.xps.pdf

[xilolee]

I have got this problem two times (with advanced cleaner of WDC and WCare365), but I can't remember how I solved it the first time.
The second happened when I have used some defrag tools: I think they had corrupted the MFT (master file table), even though I'm not totally sure those programs were the culprits.
Solved with two or three chkdsk /R (and before that, tried various other things: I didn't want to reset/refresh/put an old system image!!!).
 

[EAN]

I have used both Windows and Wisecare disk optomizers without (I think) problems.  What is interesting is Windows Search and PowerDesk Find had no problems finding directories or files on C.  Evidently there WAS a problem with the disk layout if a CHKDSK fixed it.  The log file only indicated a cleaning up of one file -  "Cleaning up instance tags for file 0 x 5875c".  No other errors or "cleaning up" in the log. 

 

So what ever the problem was it only affected JetSearch.  (?)

[wisecleaner_admin]

Hey EAN,

One thing I want to confirm, when you open Wise JetSearch 2.26, does it list all drives (include C drive)? I means, in the drop list you can see and select/deselect C drive, like below:

 

If you can, please give me a screenshot.

Thanks.

 

[EAN]

Yes.  .jpg  attached.

[xilolee]

The log file only indicated a cleaning up of one file -  "Cleaning up instance tags for file 0 x 5875c".  No other errors or "cleaning up" in the log.

 

You've gotten also:

Stage3: Examining security descriptors...

Cleaning up 4997 unused index entries from index $SII of file 0x9.

Cleaning up 4997 unused index entries from index $SDH of file 0x9.

Cleaning up 4997 unused security descriptors.

Security descriptor verification completed.

42131 data files processed.

[czerwinski76]

Did someone have found an issue ?

 

Edit 11/11/16 :

 

Fixed in v 2.29.136.

Thank you !  .