Wise Care 365 3.8.3 PRO error!

[jkcharlie]

Hello, when I was trying to use the Registry Defrag and after I click analyze, and an error massage will shows up, anyone who knows how to figure out this problem? thank you. 

 

 

[xilolee]

Hi jkcharlie.

 

I think you should provide at least your configuration, in order to get (effective) help from developers/admins.

For example, you could answer these questions:

- Laptop or Desktop?

- Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

- System Manufacturer?

- Exact model number (if laptop, check label on bottom)?

- OS (Windows 10, 8.1, 8, 7, Vista, xp, other)?

- OS version (standard, home, home basic, home premium, professional, ultimate, enterprise, other)?

- x86 (32bit) or x64 (64bit)?

- What was original installed OS in your PC?

- CPU?

- Video Card?

- MotherBoard (if NOT a laptop)?

- Power Supply - brand & wattage (if laptop, skip this one)

 

You can find them using wise care 365 --> system monitor --> hardware overview and/or using Microsoft msinfo32 (click windows start, then all programs, then accessories, click command prompt, type msinfo32 in the command prompt black window and press enter on your keyboard).

[jkcharlie]

Thanks very much, my PC is a desktop computer, the system is Microsoft windows 8.1 64 bit. 

 

here is the hardware details :

[jkcharlie]

sorry, I forgot to mention that the  OS version is home.  the system is full retail version, I purchased it from Microsoft. 

[xilolee]

Good!
They usually reply from Monday to Friday (at least 8 hours from now).
If they won't reply within 3 days, re-try using their feedback system (click) or their technical support: support AT wisecleaner DOT com (check contact us (click) if you didn't understand the previous email address).

[WiseCleaner]

Hey jkcharlie,

Sorry for the delay.

I have done a test, run the Registry Defrag in Windows 8.1 x64 system. It worked well.

So, do you install a third-party security product? 

 

And, thanks xilolee!

[jkcharlie]

it's ok, I installed Kaspersky total security. 

[wisecleaner_admin]

Thanks!

Do you ever used old version of wise care 365 to do registry defrag?

Or, please install wise registry cleaner and run registry defrad.

[jkcharlie]

thanks, yes,I had used the old version of wise care 365 to do the registry defrag few month ago, it worked well, and I tried to use the wise registry cleaner early this morning, but I got the same error. same thing happened.

[wisecleaner_admin]

Hey jkcharlie,

Thanks for your feedback.

Here are two old version of wise care 365, v3.61 and v3.35

please uninstall the current version, then install the old version to check whether it can do registry defrag.

[jkcharlie]

thank you very much for helping me, I've tried to do the registry defrag by using the two old version that your provided, but I got the same error.

 

[wisecleaner_admin]

Hey jkcharlie,

Thanks!

Maybe there was something wrong with the registry, but I'm not sure.

Please download this portable wise registry cleaner, don't need to install it, just extract the zip file, then click WiseRegCleaner.exe

It will show us the real error message. Please upload it.

Thanks.

Wise Registry Cleaner Portable.zip

[jkcharlie]

thanks. I don't know how to find the error message, I clicked the WiseRegCleaner.exe, and the WiseRegCleaner windows shows up, but I didn't see any error message. and I was trying to upload the WiseRegCleaner.exe , but it says I don't have permission to upload this kind of file. 

 

[wisecleaner_admin]

Like I said, the attachment is a portable version of Wise Registry Cleaner, please download it, then extract the zip file. Then click WiseRegCleaner.exe to open the program, then run Registry Defrag to check whether it is working. If it still doesn't work, a message window will pops up. 

[jkcharlie]

thank you so much for helping me, I do understand how to do , here is the error message, please see below. 

 

[wisecleaner_admin]

Thanks very much!
The error message - Insufficient system resources exist to complete the requested service.
You can try something:
1, Please exit (disable) the antivirus software, then try to defrag registry again.
2, A possible reason is the Nvidia graphic card  driver. Please update it to the latest one. you can download it from its official website.  Then try to defrag registry again.

[jkcharlie]

thank you so much, I've tried to upgrade my graphic driver to the latest version, and also disabled the Kaspersky Total Security, but when I tried to defrag registry again, still the same thing happened, I still got the same error. 

[wisecleaner_admin]

It's too bad.

I'm sorry, we cannot help you solve this issue.

It is a problem of Windows system, not wisecleaner programs.

Sorry!

 

If you have solved the issue in the future, please share to us. Thanks!

[xilolee]

Hi.

Did you try to do a clean boot (click) and during it did you try to run WiseCare365 or WiseRegistryCleaner (to see if things will change)?

[jkcharlie]

thank you, yes, I did the clean boot, but still got the same error.