Jump to content


Photo

Heavy Bug: Registry Cleaner removes all printer ports for all printers in 64bit Win 7


  • Please log in to reply
2 replies to this topic

#1 pstein

pstein

    Newbie

  • Members
  • Pip
  • 9 posts

Posted 26 January 2016 - 10:18 AM

I setup various physical laser printers and pdf printers on my 64bit Win 7 Pro system.
They work fine for a long time.

Then I decided to try out Wise Registry Cleaner v8.82 with Default scan.

Since I cannot validate each found issue I had to trust Wise and fixed all problems.

After a while (and a reboot) I had to use one of the printers mentioned above.

Much to my surprise they did not work any more.

Further investigations show that when I go to

ControlPanel--->Devices and printers

select one of the listed printers, right click and selected "Printer Properties", go to to tab "Ports" then the list
is completely empty - for ALL printers.

Have a look at the attached snapshot

Very bad.

Even worse: I found no solution to re-create them

The only reason for that can be a false wiping from Wise Registry Cleaner of ActiveX/COM components or other registry entries (possibly

HKEY_LOCAL_MACHINE-SYSTEM-CurrentControlSet-Control-Print

or a branch below)

This is very, very annoying.

Why does Wise Registry Cleaner think it must remove these branches?

Devs should fix this urgently.

Peter

 


  • AlexissEn, Charmdatemi and BorisSen like this

#2 xilolee

xilolee

    Advanced Member

  • Moderators
  • 4,322 posts

Posted 26 January 2016 - 08:25 PM

Hi.
If you haven't unticked "auto back up registry before cleaning" (in settings general), click restore, registry restore, select the correct registry backup, restore it.
You can also navigate in that backup; default backup folder is in %appdata%\Wise Registry Cleaner\backup (C:\Users\%username%\AppData\Roaming\Wise Registry Cleaner\backup).


I am not a Wise employee, but an helper made moderator.

#3 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,169 posts

Posted 27 January 2016 - 07:06 AM

Hey xiolee,

Thanks very much.

 

@pstein

 

Do you solve your problem using Registry Restore?


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

-----

News: Cyber week promotion. 

 

blackfriday-2017.png

-----

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png