nwm1 Posted March 4, 2015 Report Share Posted March 4, 2015 I keep getting this error when running MS diagnostic programs. Operating system:Windows 7 Professional (64 bit) Service Pack 1 System root: C:Windows Available physical memory: 7679 MB CPU: AMD Phenom II X6 1055T Processor Drive Info: C: 931.41 GB Internet Explorer: 11.0 Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted March 4, 2015 Report Share Posted March 4, 2015 You can try following method, maybe it can help you. 1)Does the Windows Update work well? If not, please download and run this tool to fix it firstly. http://go.microsoft.com/fwlink/?LinkId=178960 2) When step 1 is finished, click Start -> type gpedit.msc in search box 3) Expand In Local group policy -> Computer Configuration -> Administrative Templates -> system -> Troubleshooting And Diagnostics -> Scripted Diagnostics, find Troubleshooting: Allow users to access and run Troubleshooting Wizards and double click it. 4) select Enable and click OK to save. Link to comment Share on other sites More sharing options...
nwm1 Posted March 4, 2015 Author Report Share Posted March 4, 2015 Hi, thanks for the response. Windows update is working fine. I did the gpedit and ran gpupdate when done and I still get the same error. Any other ideas? You can try following method, maybe it can help you. 1)Does the Windows Update work well? If not, please download and run this tool to fix it firstly. http://go.microsoft.com/fwlink/?LinkId=178960 2) When step 1 is finished, click Start -> type gpedit.msc in search box 3) Expand In Local group policy -> Computer Configuration -> Administrative Templates -> system -> Troubleshooting And Diagnostics -> Scripted Diagnostics, find Troubleshooting: Allow users to access and run Troubleshooting Wizards and double click it. 4) select Enable and click OK to save. gpedit.jpg Link to comment Share on other sites More sharing options...
xilolee Posted March 5, 2015 Report Share Posted March 5, 2015 Hi nwm1. Check these services (start - run - services.msc - press enter): Diagnostic Policy Service - DPS - Automatic and Running Diagnostic Service Host - WdiServiceHost - Manual and Running Diagnostic System Host - WdiSystemHost - Manual and Stopped From an elevated command prompt launch this command: sc qc dps & sc query dps & sc qc wdiservicehost & sc query wdiservicehost & sc qc wdisystemhost & sc query wdisystemhostI'm using Windows 8.1 x64, but I think they should be equal to yours: C:\>sc qc dps & sc query dps & sc qc wdiservicehost & sc query wdiservicehost & sc qc wdisystemhost & sc query wdisystemhost [SC] QueryServiceConfig SUCCESS SERVICE_NAME: dps TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Diagnostic Policy Service DEPENDENCIES : SERVICE_START_NAME : NT AUTHORITY\LocalService SERVICE_NAME: dps TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 [SC] QueryServiceConfig SUCCESS SERVICE_NAME: wdiservicehost TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalService LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Diagnostic Service Host DEPENDENCIES : SERVICE_START_NAME : NT AUTHORITY\LocalService SERVICE_NAME: wdiservicehost TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 [SC] QueryServiceConfig SUCCESS SERVICE_NAME: wdisystemhost TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Diagnostic System Host DEPENDENCIES : SERVICE_START_NAME : LocalSystem SERVICE_NAME: wdisystemhost TYPE : 20 WIN32_SHARE_PROCESS STATE : 1 STOPPED WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 Keep us updated. How to run an elevated command prompt for Windows vista/seven users One of these three methods: - click start, all programs, accessories, right-click the command prompt in the list and click run as administrator, click yes on the user account control window that should appear - click start, type cmd in the searchbox, right-click the cmd in the list of results and click run as administrator, click yes on the user account control window that should appear - click start, type cmd in the searchbox, press and keep pressed ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear Link to comment Share on other sites More sharing options...
nwm1 Posted March 5, 2015 Author Report Share Posted March 5, 2015 I checked the services and they were set up like you showed. Here's the output of the command. sc qc dps [color=#666600]&[/color] sc query dps [color=#666600]&[/color] sc qc wdiservicehost [color=#666600]&[/color] sc query wdiservicehost [color=#666600]&[/color] sc qc wdisystemhost [color=#666600]&[/color] sc query wdisystemhost [SC] QueryServiceConfig SUCCESS SERVICE_NAME: dps TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 2 AUTO_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Diagnostic Policy Service DEPENDENCIES : SERVICE_START_NAME : NT AUTHORITY\LocalService SERVICE_NAME: dps TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 [SC] QueryServiceConfig SUCCESS SERVICE_NAME: wdiservicehost TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalService LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Diagnostic Service Host DEPENDENCIES : SERVICE_START_NAME : NT AUTHORITY\LocalService SERVICE_NAME: wdiservicehost TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 [SC] QueryServiceConfig SUCCESS SERVICE_NAME: wdisystemhost TYPE : 20 WIN32_SHARE_PROCESS START_TYPE : 3 DEMAND_START ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Diagnostic System Host DEPENDENCIES : SERVICE_START_NAME : LocalSystem SERVICE_NAME: wdisystemhost TYPE : 20 WIN32_SHARE_PROCESS STATE : 1 STOPPED WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 Link to comment Share on other sites More sharing options...
xilolee Posted March 6, 2015 Report Share Posted March 6, 2015 Download and run System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] From an elevated command prompt, launch (Windows installation cd could be necessary): sfc /scannowWait till it finishes (15-50 minutes).If the final result is equal to Windows Resource Protection did not find any integrity violations or equal to Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch this command: copy %SYSTEMROOT%\Logs\CBS\CheckSUR.log "%userprofile%\desktop\CheckSUR.txt"After it, you should find checkSUR.txt on your desktop: post it here. Instead if the final result of the SFC TOOL is equal to Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch both the previous command in the code above AND also this command: copy %SYSTEMROOT%\logs\cbs\cbs.log "%userprofile%\desktop\cbs.txt" && findstr /c:"[SR]" "%userprofile%\desktop\cbs.txt" > "%userprofile%\desktop\SR.txt"After those two commands, you should find three files on your desktop: checkSUR.txt, cbs.txt and SR.txt: post here the checkSUR.txt and the sr.txt.If the last command won't work, try these (one by one): copy %SYSTEMROOT%\logs\cbs\cbs.log "%userprofile%\desktop\cbs.txt" findstr /c:"[SR]" "%userprofile%\desktop\cbs.txt" > "%userprofile%\desktop\SR.txt" How to run an elevated command prompt for Windows vista/seven users One of these three methods: - click start, all programs, accessories, right-click the command prompt in the list and click run as administrator, click yes on the user account control window that should appear - click start, type cmd in the searchbox, right-click the cmd in the list of results and click run as administrator, click yes on the user account control window that should appear - click start, type cmd in the searchbox, press and keep pressed ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear Link to comment Share on other sites More sharing options...
nwm1 Posted March 6, 2015 Author Report Share Posted March 6, 2015 I ran the readyness tool and the sfc /scannow. It said "Windows Resource Protection did not find any integrity violations." Here's the text file: ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-03-05 23:26 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 435 No errors detected Link to comment Share on other sites More sharing options...
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