Rosika Posted March 2, 2015 Report Posted March 2, 2015 Hi everybody,I´ve got a massive problem which keeps annoying me for some time now. That´s windows-explorer crashes.This is reflected in the fact that all desktop icons - including those in the task bar - vanish for about three seconds. Then the appear again.I´ve been looking around the web for a while now and learned that I´m not the only one suffering from that problem. Yet none of the methods I encountered helped me at all. Now I´m at my wit´s end.What I´ve done up up to now:1.) sfc /scannow: everything o.k.2.) searching for problems with malwarebytes /SuperAntiSpyware: everthing o.k.3.) Microsoft windows-tool for removing malicious software: everything o.k.4.) hijack this: couldn´t find anything wrong5.) error reporting executed by WIN-system: I´ve saved everything in a data file (see attachment)6.) autoruns: I´ve de-activated shell-extensions of third-party-tools: had no effect whatsoever7.) I´ve deactivated spybot S&D8.) I´ve de-installed classic shellBy reading the error report (created by windows) I´ve learned that there were different trouble-event names:"AppHangB1" and "APPCRASH". One time there was "BEX64". As error module name there was:"DEVRTL.dll", "SDECon64.dll", "StackHash_8a21" or "ClassicStartMenuDLL.dll"."DEVRTL.dll" seems to be the most frequent one.Funny thing though: Once there were two consecutive days with no crashes at all. But this was an exception. Normally the explorer crashes 2 to 3 times a day.Perhaps there´s someone who could help me with my problem????Many thanks in advance.GreetingsRosika _______________________________________________________P.S.: System: WIN 8.1 update (64bit) Fehlerbericht zu Windows explorer.txt
wisecleaner_admin Posted March 4, 2015 Report Posted March 4, 2015 As you said, there is not a effective method can fix this problem. My suggestion is to disable useless add-ons of Internet Explorer
Rosika Posted March 4, 2015 Author Report Posted March 4, 2015 Hello, thanks for your answer. My suggestion is to disable useless add-ons of Internet Explorer I don´t know if that would do me any good as I use firefox, not IE. My problem is windows-explorer crashes. Thanks anyway and have nice day. Rosika
xilolee Posted March 4, 2015 Report Posted March 4, 2015 Hi rosika! SDECon64.dll and ClassicStartMenuDLL.dll don't cause a problem now, right? (Given you have uninstalledd Spybot&destroy and classic shell) You didn't mention checkdisk/scandisk nor defragmentation. Did you make them?
Rosika Posted March 5, 2015 Author Report Posted March 5, 2015 Hi Xilo, You´re right. I´ve uninstalled Spybot S&D as well as classic shell. Up and until now I haven´t applied chkdsk or defragmentation procedures. I´m going to look into them right now. Thanks for the hint. Greetings Rosika
Rosika Posted March 5, 2015 Author Report Posted March 5, 2015 Hi again, Xilo, In the meantime I ran chkdisk. So far so good. As to defragmentation I don´t know whether that will do me any good. I checked and found out that defragmentation rate is just 4 %. Greetings Rosika
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