pc checkup hangs

[melvinfish]

using wise care 365 with  windows 7 doing the initial pc checkup the program hangs indefinitely when it gets to usless files junk files created by applications.   Any suggestions how to get through this. 

[xilolee]

Are you using the latest version 3.4.3 (top-left corner) = 3.43.300 (custom, about, current version) ?

Where have you downloaded your WIseCare365 version? From wisecleaner.com? Or from another website?

Are you using the installer or the portable version?

What antivirus/firewall are you using?

Could you check your complete OS version? (example: Windows 7 home basic 32bit)

You can find it in Control Panel\System and Security\System:

 

[wisecleaner_admin]

@melvinfish

I think there were many  junk files need to clean. Please wait a few minutes.

Or, you can click  System Cleaner->Common Cleaner, to clean them. If it still freeze, give me a screenshot. I want to know exactly where it stop cleaning