melvinfish Posted January 24, 2015 Report Share Posted January 24, 2015 using wise care 365 with windows 7 doing the initial pc checkup the program hangs indefinitely when it gets to usless files junk files created by applications. Any suggestions how to get through this. Rustyamins 1 Link to comment Share on other sites More sharing options...
xilolee Posted January 24, 2015 Report Share Posted January 24, 2015 Are you using the latest version 3.4.3 (top-left corner) = 3.43.300 (custom, about, current version) ? Where have you downloaded your WIseCare365 version? From wisecleaner.com? Or from another website? Are you using the installer or the portable version? What antivirus/firewall are you using? Could you check your complete OS version? (example: Windows 7 home basic 32bit) You can find it in Control Panel\System and Security\System: Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted January 26, 2015 Report Share Posted January 26, 2015 @melvinfish I think there were many junk files need to clean. Please wait a few minutes. Or, you can click System Cleaner->Common Cleaner, to clean them. If it still freeze, give me a screenshot. I want to know exactly where it stop cleaning Link to comment Share on other sites More sharing options...
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