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melvinfish
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Are you using the latest version 3.4.3 (top-left corner) = 3.43.300 (custom, about, current version) ?

Where have you downloaded your WIseCare365 version? From wisecleaner.com? Or from another website?

Are you using the installer or the portable version?

What antivirus/firewall are you using?

Could you check your complete OS version? (example: Windows 7 home basic 32bit)

You can find it in Control Panel\System and Security\System:

 

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