[Big Problem] After uninstall old ver, install new ver, then my folders gone!!!

[David1365]

Hi Guys

I have a big problem with my hidden folders, after uninstall old version of Wise Folder Hider and install new version, then open the software, there was nothing, all folders has been deleted from my hard disk. what can i do? this is so important for me, please help me

Sorry for my bad english.

[xilolee]

Could you check the exact version that you are using (menu - about us)?

[David1365]

Could you check the exact version that you are using (menu - about us)?

Old ver: 3.11

New ver: 3.12

[xilolee]

And the problem started with the 3.11 or 3.12? Or both?

[David1365]

And the problem started with the 3.11 or 3.12? Or both?

Started with 3.12

[xilolee]

If you have or haven't already sent a mail to support AT wisecleaner DOT com, I'll inform anyway WiseCleaner Team.

Unfortunately I can not find an older version of WFH (or any other WiseCleaner products).

[David1365]

If you have or haven't already sent a mail to support AT wisecleaner DOT com, I'll inform anyway WiseCleaner Team.

Unfortunately I can not find an older version of WFH (or any other WiseCleaner products).

I have an older ver on my PC, what can i do?

[xilolee]

Try to use that one and see if you can find your folders with it.

[David1365]

Try to use that one and see if you can find your folders with it.

Currently i use an older ver, but the problem still remains

[xilolee]

Have you already tried the procedure described in How to get back the WFH files?

If that doesn't work, an user on that same thread reported that solved its issue with recuva.

[wisecleaner_admin]

@David1365,
Thank you for your feedback.
We apologize for this bug, and we need more info about your problem, please help us.

 

Hi Guys

I have a big problem with my hidden folders, after uninstall old version of Wise Folder Hider and install new version, then open the software, there was nothing, all folders has been deleted from my hard disk. what can i do? this is so important for me, please help me

 

1, uninstall old version, v2.02 or v3.11?

2, install new version, v3.11 or v3.12?

3, do you have installed double systems, Win xp and Win 7?

 

Please try to use Wise Data Recovery to recover your files.

[David1365]

Have you already tried the procedure described in How to get back the WFH files?

If that doesn't work, an user on that same thread reported that solved its issue with recuva.

I tried both of the ways, but that doesn't work

[David1365]

@David1365,

Thank you for your feedback.

We apologize for this bug, and we need more info about your problem, please help us.

 

 

1, uninstall old version, v2.02 or v3.11?

2, install new version, v3.11 or v3.12?

3, do you have installed double systems, Win xp and Win 7?

 

Please try to use Wise Data Recovery to recover your files.

1. v3.11

2. v3.12

3. No, one system, win 8.1

I tried but Wise Data Recovery is useless for me

I tried also other recovery softwares like recuva or easeUS, recovered, but all files (video files) has been damaged and unreadable.