David1365 Posted December 17, 2014 Report Share Posted December 17, 2014 Hi Guys I have a big problem with my hidden folders, after uninstall old version of Wise Folder Hider and install new version, then open the software, there was nothing, all folders has been deleted from my hard disk. what can i do? this is so important for me, please help me Sorry for my bad english. TimothySl, Judsonclouh, AnthonyPoelf and 4 others 7 Link to comment Share on other sites More sharing options...
xilolee Posted December 17, 2014 Report Share Posted December 17, 2014 Could you check the exact version that you are using (menu - about us)? Link to comment Share on other sites More sharing options...
David1365 Posted December 17, 2014 Author Report Share Posted December 17, 2014 Could you check the exact version that you are using (menu - about us)? Old ver: 3.11 New ver: 3.12 Link to comment Share on other sites More sharing options...
xilolee Posted December 17, 2014 Report Share Posted December 17, 2014 And the problem started with the 3.11 or 3.12? Or both? Link to comment Share on other sites More sharing options...
David1365 Posted December 17, 2014 Author Report Share Posted December 17, 2014 And the problem started with the 3.11 or 3.12? Or both? Started with 3.12 Link to comment Share on other sites More sharing options...
xilolee Posted December 17, 2014 Report Share Posted December 17, 2014 If you have or haven't already sent a mail to support AT wisecleaner DOT com, I'll inform anyway WiseCleaner Team. Unfortunately I can not find an older version of WFH (or any other WiseCleaner products). Link to comment Share on other sites More sharing options...
David1365 Posted December 17, 2014 Author Report Share Posted December 17, 2014 If you have or haven't already sent a mail to support AT wisecleaner DOT com, I'll inform anyway WiseCleaner Team. Unfortunately I can not find an older version of WFH (or any other WiseCleaner products). I have an older ver on my PC, what can i do? Link to comment Share on other sites More sharing options...
xilolee Posted December 17, 2014 Report Share Posted December 17, 2014 Try to use that one and see if you can find your folders with it. Link to comment Share on other sites More sharing options...
David1365 Posted December 17, 2014 Author Report Share Posted December 17, 2014 Try to use that one and see if you can find your folders with it. Currently i use an older ver, but the problem still remains Link to comment Share on other sites More sharing options...
xilolee Posted December 17, 2014 Report Share Posted December 17, 2014 Have you already tried the procedure described in How to get back the WFH files? If that doesn't work, an user on that same thread reported that solved its issue with recuva. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted December 18, 2014 Report Share Posted December 18, 2014 @David1365,Thank you for your feedback.We apologize for this bug, and we need more info about your problem, please help us. Hi Guys I have a big problem with my hidden folders, after uninstall old version of Wise Folder Hider and install new version, then open the software, there was nothing, all folders has been deleted from my hard disk. what can i do? this is so important for me, please help me 1, uninstall old version, v2.02 or v3.11? 2, install new version, v3.11 or v3.12? 3, do you have installed double systems, Win xp and Win 7? Please try to use Wise Data Recovery to recover your files. Link to comment Share on other sites More sharing options...
David1365 Posted December 18, 2014 Author Report Share Posted December 18, 2014 Have you already tried the procedure described in How to get back the WFH files? If that doesn't work, an user on that same thread reported that solved its issue with recuva. I tried both of the ways, but that doesn't work Link to comment Share on other sites More sharing options...
David1365 Posted December 18, 2014 Author Report Share Posted December 18, 2014 @David1365, Thank you for your feedback. We apologize for this bug, and we need more info about your problem, please help us. 1, uninstall old version, v2.02 or v3.11? 2, install new version, v3.11 or v3.12? 3, do you have installed double systems, Win xp and Win 7? Please try to use Wise Data Recovery to recover your files. 1. v3.11 2. v3.12 3. No, one system, win 8.1 I tried but Wise Data Recovery is useless for me I tried also other recovery softwares like recuva or easeUS, recovered, but all files (video files) has been damaged and unreadable. Link to comment Share on other sites More sharing options...
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