kidnormal Posted November 7, 2014 Report Share Posted November 7, 2014 On my Windows 7 Starter netbook the facility to clean the Google Chrome cache is not shown - whereas this does appear in the program on my Windows XP PC. Since cleaning the Chrome cache is important, is there any way of making Wise Disk Cleaner do this, rather than having to use the Chrome tool? MFDArrism, Israeltric, AppeptGause and 2 others 5 Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted November 10, 2014 Report Share Posted November 10, 2014 Which product of WiseCleaner do you use to clean chrome cache? The version? And can you tell me your chrome version? We test it, both wise care 365 and wise disk cleaner can scan and clean chrome cache files. Link to comment Share on other sites More sharing options...
kidnormal Posted November 10, 2014 Author Report Share Posted November 10, 2014 I am using Wise Disk Cleaner version 8.3.4.589 with Google Chrome 38.0.2125.111.My netbook computer uses Windows 7 Starter. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted November 11, 2014 Report Share Posted November 11, 2014 Can you upload some screenshots, scanning result, cleaning result, like below Link to comment Share on other sites More sharing options...
kidnormal Posted November 11, 2014 Author Report Share Posted November 11, 2014 Please find screenshots as requested. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted November 12, 2014 Report Share Posted November 12, 2014 Are you sure you have installed Chrome? Generally, if you installed chrome, wise disk cleaner will list it in the item - Surf the Internet. Link to comment Share on other sites More sharing options...
kidnormal Posted November 12, 2014 Author Report Share Posted November 12, 2014 Yes - I do have chrome installed. I never use Internet Explorer. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted November 18, 2014 Report Share Posted November 18, 2014 @kidnormal Did you changed chrome cache folder? Generally, it is in %USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default\Cache Can you find it? 1, Click Start, enter %USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default in search box, then press Enter. 2, can you find Cache folder? Link to comment Share on other sites More sharing options...
kidnormal Posted November 18, 2014 Author Report Share Posted November 18, 2014 The cache was not there. I have re-installed Chrome and Wise Disk Cleaner does not show clean the Chrome cache. Thank you. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted November 19, 2014 Report Share Posted November 19, 2014 Did you or somebody else changed the chrome settings, changed chrome cache folder? Because chrome default cache folder is %USERPROFILE%\AppData\Local\Google\Chrome\User Data\Default\Cache How did you installed chrome, downloaded from official website? Link to comment Share on other sites More sharing options...
kidnormal Posted November 19, 2014 Author Report Share Posted November 19, 2014 Unfortunately I don't know how the cache disappeared, nor where Chrome was originally downloaded from. Chrome was reinstalled from the official Google site Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted November 24, 2014 Report Share Posted November 24, 2014 So strange. Can you help us to do some tests to find the reason? Install CCleaner, right click on Google Chrome, click Analyze, does it find your Chrome cache files? Link to comment Share on other sites More sharing options...
garioch7 Posted November 24, 2014 Report Share Posted November 24, 2014 This thread from the CCleaner Forum might explain the issue. Apparently Google Chrome stores its history and stuff in "the cloud", not on the local computer. http://forum.piriform.com/?showtopic=40285 Hope this helps. Have a great day. Regards, -Phil Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted November 25, 2014 Report Share Posted November 25, 2014 @Phil Chrome store user's browsing history in the cloud, but not cache files. Link to comment Share on other sites More sharing options...
kidnormal Posted December 2, 2014 Author Report Share Posted December 2, 2014 wisecleaner-admin Unfortunately I can't carry out the tests on Chrome as I replaced it with Firefox. Link to comment Share on other sites More sharing options...
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