grantmaz123 Posted May 24, 2017 Report Share Posted May 24, 2017 I'm using Windows 10. I don't know how I did it but I hid my "C" drive. When I go to It's odd....I can access file folders on my desktop, downloads, pictures, music, videos using windows explorer. I can use Firefox, Chrome, several other programs but can't access MS Office or any Wise programs. When I go to "This PC" and click on "Local disk C" It shows that the drive has no files. I put in a support ticket but would like to get up and running as soon as possible. Any help is greatly appreciated. AnthonyPoelf, RobertPhesk and Clintonlog 3 Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted May 24, 2017 Report Share Posted May 24, 2017 You said you put a support ticked, did you receive replies? Link to comment Share on other sites More sharing options...
grantmaz123 Posted May 24, 2017 Author Report Share Posted May 24, 2017 No, not at this time. Wednesday 5/24/2017 9:46 AM EST Is there a way I can talk to a support person. I am willing to pay to get this matter resolved. Thanks Link to comment Share on other sites More sharing options...
grantmaz123 Posted May 24, 2017 Author Report Share Posted May 24, 2017 How can I reach someone who can help me. I am really in trouble. I can't access MS Office and I really need to get work done. I purchased File Hider Pro. Isn't there any way I can pay to get this problem resolved?Grant [email protected] Link to comment Share on other sites More sharing options...
xilolee Posted May 24, 2017 Report Share Posted May 24, 2017 Hi Grant. WiseCleaner_Admin already replied and read your problem. Be sure he'll read your replies also tomorrow. You can also send another message to support AT wisecleaner DOT com. Given that it seems you also want fast help, you can consider to buy Ultimate 24x7 Email Help: see http://www.wisecleaner.com/feedback.html (middle/end of the page). Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted May 25, 2017 Report Share Posted May 25, 2017 Hey, I sent a message to you, please check. 1, Please do not save the tool in C drive. 2, Extract the file, right click on it and click on Run as administrator. It will stop Wise Folder Hider, then you will see C drive 3, Download and install the latest WFH. If you only have C drive, that is ok. Extract file, reboot system to login Safe Mode, then right click on the tool, click Run as administrator. Link to comment Share on other sites More sharing options...
grantmaz123 Posted May 27, 2017 Author Report Share Posted May 27, 2017 Hello, Unzipped the file and save to my downloads folder. Attached is the message I received. I tried anther directory - same result. I put the file on an external drive - program never started. i just got the "circle" icon for over 3 minutes. Any help is appreciated. I will gladly pay to speak to a technician about this! Link to comment Share on other sites More sharing options...
xilolee Posted May 27, 2017 Report Share Posted May 27, 2017 Try to run the tool in safe mode. If you don't know how to do it, try the following procedure. In case you don't know how to open an elevated command prompt in windows 10, these are the available methods: Right-click windows start, click command prompt (admin), click yes on the user account control window that should appear (if you didn't disabled UAC) click start, click windows system, right-click the command prompt in the list, click run as administrator, click yes on the user account control window that should appear (if you didn't disabled UAC) click start, type directly cmd (or prompt), right-click the command prompt in the list of results, click run as administrator, click yes on the user account control window that should appear (if you didn't disabled UAC) The same of above is valid if you do it in the searchbox (Cortana) click start, type directly cmd (or prompt), (the command prompt should already be the first hit in the list of results), press and keep pressed (hold) ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear (if you didn't disabled UAC) The same of above is valid if you do it in the searchbox (Cortana) From an elevated command prompt, launch these commands: bcdedit bcdedit /set {bootmgr} displaybootmenu yes bcdedit /set {bootmgr} timeout 30 bcdedit /set {current} bootmenupolicy legacy bcdeditYou should get something like (see bold strings): c:\>bcdedit Windows Boot Manager -------------------- identificatore {bootmgr} device partition=\Device\HarddiskVolume2 path \EFI\Microsoft\Boot\bootmgfw.efi description Windows Boot Manager locale it-IT inherit {globalsettings} integrityservices Enable default {current} resumeobject {5d5a201e-d643-11e4-a71c-9001aae18364} displayorder {current} toolsdisplayorder {memdiag} timeout 30 displaybootmenu No Caricatore di avvio di Windows ------------------- identificatore {current} device partition=C: path \WINDOWS\system32\winload.efi description Windows 10 home x64 locale it-IT inherit {bootloadersettings} recoverysequence {4a081ca8-71be-11e6-80cd-eca86b8ec766} integrityservices Enable recoveryenabled Yes isolatedcontext Yes allowedinmemorysettings 0x15000075 osdevice partition=C: systemroot \WINDOWS resumeobject {5d5a201e-d643-11e4-a71c-9001aae18364} nx AlwaysOn bootmenupolicy Standard quietboot No C:\>bcdedit /set {bootmgr} displaybootmenu yes The operation completed successfully. C:\>bcdedit /set {bootmgr} timeout 30 The operation completed successfully. C:\>bcdedit /set {current} bootmenupolicy legacy The operation completed successfully. c:\>bcdedit Windows Boot Manager -------------------- identificatore {bootmgr} device partition=\Device\HarddiskVolume2 path \EFI\Microsoft\Boot\bootmgfw.efi description Windows Boot Manager locale it-IT inherit {globalsettings} integrityservices Enable default {current} resumeobject {5d5a201e-d643-11e4-a71c-9001aae18364} displayorder {current} toolsdisplayorder {memdiag} timeout 30 displaybootmenu Yes Caricatore di avvio di Windows ------------------- identificatore {current} device partition=C: path \WINDOWS\system32\winload.efi description Windows 10 home x64 locale it-IT inherit {bootloadersettings} recoverysequence {4a081ca8-71be-11e6-80cd-eca86b8ec766} integrityservices Enable recoveryenabled Yes isolatedcontext Yes allowedinmemorysettings 0x15000075 osdevice partition=C: systemroot \WINDOWS resumeobject {5d5a201e-d643-11e4-a71c-9001aae18364} nx AlwaysOn bootmenupolicy Legacy quietboot No Restart windows and you should see a black menu where you can choose the safe mode with networking. If you won't be able to follow the previous procedure: click windows start, click power, press and hold the shift key on your keyboard, click restart. You then should be able to reach the "safe mode with networking" option: click Troubleshoot, click Advanced options, click Start-up Settings, click Restart, after your machine did its reboot, press 5 on your keyboard (see also the menu on your display). Link to comment Share on other sites More sharing options...
grantmaz123 Posted May 28, 2017 Author Report Share Posted May 28, 2017 It worked! Thank you! Link to comment Share on other sites More sharing options...
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