[WiseSystemMonitor-WSM] Error during (re)installation

[xilolee]

During (re)installation of WSM, I got the error:

 

c:\windows\WiseTDIFw64.sys

An error occurred while trying to replace the existing file:

DeleteFile failed; code 5.

Access is denied.

Click retry to try again, ignore to skip this file (not recommended), or abort to cancel installation.

The same happened after I started the installer as an administrator.

IIRC, I got the same error the previous time (when WSM had been updated).

That file isn't deletable, I tried to "take own" of it, changing permissions, rename it and then delete.

(This time) I used SAS (superantispyware) superdelete file removal to delete it.

Now the (re)installation works (Yes, I've re-tried).

 

Could this problem be due to the changing of operating system from windows 8.1 to windows 10?

[wisecleaner_admin]

Thanks xiolee!

We have received the same report like yours. and we are trying to fix it.