xilolee 511 Report post Posted November 19, 2015 During (re)installation of WSM, I got the error: c:\windows\WiseTDIFw64.sys An error occurred while trying to replace the existing file: DeleteFile failed; code 5. Access is denied. Click retry to try again, ignore to skip this file (not recommended), or abort to cancel installation. The same happened after I started the installer as an administrator. IIRC, I got the same error the previous time (when WSM had been updated). That file isn't deletable, I tried to "take own" of it, changing permissions, rename it and then delete. (This time) I used SAS (superantispyware) superdelete file removal to delete it. Now the (re)installation works (Yes, I've re-tried). Could this problem be due to the changing of operating system from windows 8.1 to windows 10? Share this post Link to post Share on other sites
wisecleaner_admin 1,340 Report post Posted November 20, 2015 Thanks xiolee! We have received the same report like yours. and we are trying to fix it. Share this post Link to post Share on other sites
