Jet Search will not work

[clayto2]

I cannot get Jet Search to work because I cannot select a drive for searching --- clicking the box has no effect.

[wisecleaner_admin]

Hey clayto2,

Can you send us a screenshot? (like below)

[clayto2]

The Copy of the screenshot will not Paste here! Why? It pastes OK in WordPad and in Paint --- just not here in this Reply box. 

[wisecleaner_admin]

hey,

You need to click the button More Reply Options, then you will see the upload button.

You can refer this topic to learn how to upload a screenshot. 

http://forum.wisecleaner.com/index.php?/topic/4136-how-to-make-screenshots-aka-snapshots-and-post-them-here-in-this-forum-either-through-the-forum-itself-or-through-wise-pc-1st-aid/?p=9652

[clayto2]

Screenshot attached (I hope)

 

 

[wisecleaner_admin]

Thank you, I saw the WJS screenshot.

And, please upload another screenshot, the Disk Management.

please right click This PC icon, then click Manage, click Disk Management.

[clayto2]

Second screenshot Disk Management

 

 

 

 

[wisecleaner_admin]

Thank you!

Can you help us to do a test?

1, Do you install wise disk cleaner or wise care 365? If yes, please open the Advanced Cleaner to check whether it can list your drives.

2, If the Advanced Cleaner doesn't list your drives, please download and run this tool - DiskInfo, then give us a screenshot of the report.

 

[clayto2]

Hello

.

Some progress and some confusion:

 

1. Advanced Cleaner does identify all attached Drives (C to G) --- E,F,G are removable USB drives; D is an integral SD Card

2. But Advanced Cleaner only scans C and D --- in the case of E,F,G it reports that 'the wrong volume is inserted' and does not scan them

3. On the other hand Jet Search does not identify C and D at all, but does identify and searches E, F, G

 

I have restarted and repeated the exercise several times to finally establish this.

[wisecleaner_admin]

Thank you very much!

We will check it.

[wisecleaner_admin]

Hey clayto2,

We improved WJS, please download and check it whether it can works well in your PC. (click here to download it)

Thank you!

[clayto2]

Nope. I downloaded updated Wise Jet Search but the situation is unchanged, I cannot select drives C and D to search.

[WiseCleaner]

Hi,

 

We have improved WJS, please download and check whether it can works well in your PC.

click here to download

Besides, could you please send us a screenshot as the following shows (If the drop-down list has content)?

 

 

 

[clayto2]

JS has worked a couple of times but only for the © drive.  It now says that drive © is unavailable and all other drives are unavailable, ie. integral Memory Card (D) which stores most of my files, and USB drives. I will send a clip of the menu soon.

 

For the short while the search of © worked I was very impressed with it, and certainly hope to get it back!

 

But I noted that it did not include .exe files (and others?) so programs (apps?) could not be searched.

 

I have now successfully installed the November update for Windows 10.

[clayto2]

Screen clip

[clayto]

Jet Search is now working except that it will not detect anything on my (D) drive, a memory card. Apart from the OS it has more on it than © but Jet Search reports zero files!  It does however identify files on (I), a USB flash drive.

[wisecleaner_admin]

Maybe there is a bug, we will check it again.

If we need your help, can you help us to do some tests?

[clayto]

If I can help I will be happy to do so.