redace Posted July 14, 2015 Report Share Posted July 14, 2015 Hello !I have used Wise Program Uninstaller a lot when i need uninstall something, but now i have a problem ...When I start WPU it stay indefinitely on "collecting informations about programs on your computer"...I hope you can do something for me because i really need this program !Thanks to you !PS: If there is Logs to send, say to me where i can find them ! RudyJainy, Mablenige and TimothyFut 3 Link to comment Share on other sites More sharing options...
Tip-Top Posted September 11, 2015 Report Share Posted September 11, 2015 Yes, yes, unfortunately, this is true. Wise Program Uninstaller 1.73.92 not work!!! :-( After starting the program: "Collecting installed program information..." Then just hourglass... Then just wait, wait, wait ... and nothing. :-( My system: Windows XP SP3 My Firewall: Comodo Internet Security Pro 8 Link to comment Share on other sites More sharing options...
xilolee Posted September 11, 2015 Report Share Posted September 11, 2015 Hi tip-top. Did you try without CIS (comodo int.sec.), i.e. disabled? Link to comment Share on other sites More sharing options...
Tip-Top Posted September 12, 2015 Report Share Posted September 12, 2015 Xilolee Hi!Thank you for your reply!I tried. I did the following steps: 1. Wise Care 365 -> System Tuneup -> Startup Manager2. Operation: "ON" only the Wise Care 3653. Windows restart4. Wise Care 365 -> PC Checkup -> Utilities -> Program UninstallerResult: not working, freezes :-( Link to comment Share on other sites More sharing options...
Tip-Top Posted September 12, 2015 Report Share Posted September 12, 2015 I ran the DirectX dxdiag. Details of the results: ------------------------ System Information ------------------------ Time of this report: 9/12/2015, 12:19:18 Machine name: xxxxxxxxx Operating System: Windows XP Professional (5.1, Build 2600) ServicePack 3 (2600.xpsp_sp3_qfe.130704-0421) Language: Hungarian (Regional Setting: Hungarian) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: GA-MA770-UD3 BIOS: Award Modular BIOS v6.00PG Processor: AMD Athlon 64 X2 Dual Core Processor 4400+, MMX, 3DNow (2 CPUs), ~2.3GHz Memory: 2046MB RAM Page File: 651MB used, 4309MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode -------------------- Display Devices -------------------- Card name: ATI Radeon HD 3800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9501) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_9501&SUBSYS_E620174B&REV_00 Display Memory: 512.0 MB Current Mode: 1024 x 768 (32 bit) (85Hz) Monitor: Samsung SAMTRON 95P Plus(T)/95P Monitor Max Res: 1600,1200 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.7060 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail ------------------- Sound Devices ------------------- Description: Realtek HD Audio output Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458E601&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RtkHDAud.sys Driver Version: 5.10.0000.5780 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/20/2009 12:53:06, 5027840 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 9.2 GB Total Space: 51.2 GB File System: NTFS Model: SAMSUNG HD501LJ Drive: D: Free Space: 11.1 GB Total Space: 220.0 GB File System: NTFS Model: SAMSUNG HD501LJ Drive: E: Free Space: 17.4 GB Total Space: 205.7 GB File System: NTFS Model: SAMSUNG HD501LJ Drive: F: Model: TSSTcorp CDDVDW SH-224DB Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (Hungarian), 4/13/2008 19:40:46, 62976 bytes -------------- System Devices -------------- Name: SUNIX 1-Port Parallel Card Device ID: PCI\VEN_1409&DEV_7268&SUBSYS_01031409&REV_01\4&CC5B14E&0&38A4 Driver: C:\WINDOWS\system32\DRIVERS\snxpcard.sys, 6.04.0000.0000 (English), 12/20/2007 04:26:00, 17536 bytes Driver: C:\WINDOWS\system32\snxprops.dll, 6.04.0000.0000 (English), 12/20/2007 04:26:00, 27136 bytes Name: ALP8CEBE IDE Controller Device ID: PCI\VEN_1103&DEV_0005&SUBSYS_7F706A3F&REV_01\4&5D18F2DF&0 Driver: n/a Name: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC Link to comment Share on other sites More sharing options...
redace Posted September 12, 2015 Author Report Share Posted September 12, 2015 Hello Guys ! Sorry to make my return a lot of time after the beginning of this topic but nothing has changed ... My computer is now on W10 (and it's great) but Wise Program Uninstaller still turn in the void ... I can't find any log file in all folders whit WPU Tag and that's not cool ... I don't know why WPU is not working ! My computer is from begining of 2015 so he's not old ! Now he's on W10 ... So ... someone can do an update to implement logs ? Or give any information about he's localization if they are actually existing ??? Thank you Link to comment Share on other sites More sharing options...
Tip-Top Posted September 13, 2015 Report Share Posted September 13, 2015 Unfortunately, the situation is as follows. The WPU older versions excellent work, but the newer ones are not. Why? Where is the error? The culprit is the Wise Program Uninstaller 1.69.89 and the higher versions. Let's see the update history! (http://www.wisecleaner.com/blog_sort_11.html) A black day in May. 18, 2015 ---> Wise Program Uninstaller 1.69.89 Changes: Forced Uninstall function improved. Feature Optimized cleanup of residual items. Improved localization and language support. Minor bug fixes and GUI Improvements. Just guessing, but I think of them the culprit: "Improved localization and language support." I would like to ask for the correction of the program, to work on not only old versions! Excuse for my poor English! Thank you! Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted September 16, 2015 Report Share Posted September 16, 2015 Hey Tip-Top, Thanks for your feedback. We are hard working to improve it. There is new version for Wise Program Uninstaller (we have not released it.) Please install and check whether it can work. Thanks. Tip-Top 1 Link to comment Share on other sites More sharing options...
Tip-Top Posted September 16, 2015 Report Share Posted September 16, 2015 Dear WiseCleaner Administrator! Many thanks for your efforts! Unfortunately, there is no improvement. The new Wise Program Uninstaller v1.74a (v1.7.4.93) is not working. It stops at the same place as the old v1.69.89, v1.71.90, v1.72.91, v1.73.92 versions. Then wpulog.txt looking for the file, but not there. I went through the entire C: drive, but in vain, nowhere. When a program crashes, I can not close. I can only shoot down roughly: Ctr-Alt-Del -> Windows Task Manager -> Task completion Link to comment Share on other sites More sharing options...
redace Posted September 16, 2015 Author Report Share Posted September 16, 2015 Hello ! Thanks to you Wise for your consideration but there is no change ... The program still turn in the void indefinitely and i'm forced to use the task manager to close it ... If you need any other information, you know how to contact us ... Good luck Link to comment Share on other sites More sharing options...
xilolee Posted September 16, 2015 Report Share Posted September 16, 2015 Redace: What firewall are you using? What antivirus are you using? Both: Did you try to do a clean boot (click) and during it did you try to run WPU (to see if things will change)? Link to comment Share on other sites More sharing options...
redace Posted September 16, 2015 Author Report Share Posted September 16, 2015 Hello I'm using the Windows firewall and Avast! Free Antivirus Link to comment Share on other sites More sharing options...
xilolee Posted September 16, 2015 Report Share Posted September 16, 2015 How about Clean boot? Link to comment Share on other sites More sharing options...
Tip-Top Posted September 17, 2015 Report Share Posted September 17, 2015 Hi xilolee! I tried the "Clean boot" method. (msconfig).Unfortunately, the situation is unchanged, the new version is still not working. :-( Link to comment Share on other sites More sharing options...
redace Posted September 17, 2015 Author Report Share Posted September 17, 2015 Same than Tip-Top ...My boot is cleaned and only System, Avast, Nvidia, and Logitech (my mouse). (Spybot too)But with the old version, I was starting this programs on boot and WPU was working well ! Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted September 18, 2015 Report Share Posted September 18, 2015 @Tip-Top Thanks for your feedback. Please search the file again, open %appdata%\wpulog.txt, or %appdata%\wise uninstall\wpulog.txt Another requirement, please export two registry items and send to us. Thanks! 1, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall 2, HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall Link to comment Share on other sites More sharing options...
Tip-Top Posted September 18, 2015 Report Share Posted September 18, 2015 @wisecleaner_admin • The wpulog.txt not there, I'm sorry. *********************************************** • Export two registry items: • 1, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall This I found. ---> 1-Uninstall.reg ------------------------------- • 2, HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall Here they are in trouble: I found only HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft ---> 2-Wow6432Node-Microsoft.reg I not found HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall ************************************** I would like to propose a simple but purposeful debugging: • Wise Program Uninstaller 1.68.87 [2015.03.22] - It was the last working version. • Wise Program Uninstaller 1.69.89 [2015.05.18] - It was the first non-working version. In the 1.69.89 version was change and development "A", "B", "C", "D", "E". Please make for me separately: • Wise Program Uninstaller 1.69.89 tempwork-A.exe • Wise Program Uninstaller 1.69.89 tempwork-B.exe • Wise Program Uninstaller 1.69.89 tempwork-C.exe • Wise Program Uninstaller 1.69.89 tempwork-D.exe • Wise Program Uninstaller 1.69.89 tempwork-E.exe Then I install separately, and I test separately elements of A, B, C, D, E versions, and I indicates which one works and which one is not working. So you can quickly narrow the circle. Link to comment Share on other sites More sharing options...
Tip-Top Posted September 18, 2015 Report Share Posted September 18, 2015 The previous Export occasion was not installed on my machine the Wise Program Uninstaller. Now I did two installation and two export. Link to comment Share on other sites More sharing options...
redace Posted September 18, 2015 Author Report Share Posted September 18, 2015 I have to do the export of .reg files too ? logs are not present in the folder you indicate ... Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted September 23, 2015 Report Share Posted September 23, 2015 Thanks, Tip-Top. We analyzed your registry file, when wise program uninstaller was collecting the program info - Virtual Sound Canvas 3.2, the program stopped working. Here is a new version of wise program uninstaller, please try it again. And redace, you can also try it. Tip-Top 1 Link to comment Share on other sites More sharing options...
Tip-Top Posted September 23, 2015 Report Share Posted September 23, 2015 Dear WiseCleaner Administrator! Yes Yes Yes!!! The problem is solved, the new version works perfectly! Thank you for your conscientious work, their efforts, their care! Best regards Tip-Top RudyJainy 1 Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted September 23, 2015 Report Share Posted September 23, 2015 Greet! We will release is shortly. Thank you for your help! Tip-Top 1 Link to comment Share on other sites More sharing options...
redace Posted September 24, 2015 Author Report Share Posted September 24, 2015 Yes ! WPU is working ! The first time , WPU has crashed with an error but the second time he started . Now i can uninstall programs easily ! Thanks for your support ! (you can release this version ;-) ) Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted September 25, 2015 Report Share Posted September 25, 2015 Thanks for your feedback, redace! Link to comment Share on other sites More sharing options...
Tip-Top Posted September 25, 2015 Report Share Posted September 25, 2015 Small problem, maybe it should not for word, but I speak.I upgraded to version 1.75.94 of the Wise Program Uninstaller, but still I get a message after program restart:"A newer version of Wise Program Uninstaller is found. Do you want update it now?" Link to comment Share on other sites More sharing options...
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