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wisecleaner_admin

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Posts posted by wisecleaner_admin

  2. My legal key is not accepted: YOU ARE POSSIBLY A VICTIM OF PIRATED LICENSE KEY

    in Wise Care 365

    Posted

    On 3/21/2020 at 7:55 AM, [email protected] said:

    I Have the same problem with Wise Care 365 Pro and your solution does not work for me. And I have a valid, purchased licence key.

     

    Please HELPPPPPPPPPPP

     

     

    Capture_wise Care 365.JPG

    Hello,

    There is a license key registered with your email address [email protected], but key is out of the date, so you cannot use it anymore.
    If you have a new key, please send a mail to [email protected], we will check it. 

  4. What's the difference between Wise PC 1stAid and Wise Care 365 Pro 3.4.2, and do I need PC 1stAid if I have 365 Pro 3.4.2??

    in Wise Care 365

    Posted

    Hello,

    First, Wise PC 1st Aid and Wise Care 365 are different products. Wise 1st Aid is used to fix some regular problems that you have received error messages. Wise Care 365 is used to optimize the system and clean disk that can help you fix some potential problems.

    Second, you can run Wise Care 365 to clean the system every day, but run Wise PC 1stAid only if you get a specific problem. 

  5. Kaspersky identifies Wise Care 365 as malicious!

    in Wise Care 365

    Posted

    Hi,

    Thanks for your feedback and sorry about that.

    We have contacted Kaspersky and trying to fix this False Positive.

    Now, please exclude Wise Care 365 from Kaspersky.

    1, Right-click on Kaspersky icon in the notification area, and choose Pause protection.

    1.png

    2.png

     2, Download and reinstall Wise Care 365 version 5.48. 

    http://downloads.wisecleaner.com/soft/WiseCare365_5.4.8.544.exe

    3, Launch Kaspersky and you will the protection is paused. Click the setting icon in the lower-left corner

    3.png

     

    4, Select "Additional" tab, click "Threats and Exclusions" in the right, then find "Exclusion" section and click "Manage exclusion"

    4.png

    5.png

     

    5, Click the button "Add",  then click Browse button to find and select Wise Care 365 v5.48 installation file, click "Add" in the bottom to save changes.

    6, Repeat step 5, add "C:\Program Files (x86)\Wise\" to the exclusion list.

    8.png

    10.png

     

    7, Turn on Kaspersky protection.

  6. windows defender taking wiseantimalware and wisecare365 to quarantine

    in Wise Anti-Malware

    Posted

    Hello,

    Sorry about that. We are working to fix this issue.

    Please add Wise Care 365 to the exclusion list of Windows Defender.

    1, Temporarily turn off the protection of Windows Defender

    2, Reinstall or restore Wise Care 365 from the Quarantine of Windows Defender

    3, Add C:\Program Files (x86)\Wise\ and C:\Program Files\Wise\ to the exclusion list.

    4, Turn on the protection of Windows Defender.

    If you don't know how to exclude WiseCleaner from scanning, please tell me your OS information and Windows Defender version. 

  7. Avira Quarantines Wise Care

    in Wise Care 365

    Posted

    Hello,

    Sorry about that. 

    Before releasing the latest version 5.47, we uploaded the installer to Virustotal.com for analyzing, and it was clean.

    We are trying to contact Avira to fix this issue.

    Now, please exclude Wise Care 365 from scanning.

    1, Open Avira, and temporarily turn off the Real-Time protection.

    2, Reinstall Wise Care 365.

    3, Click the settings symbol in the lower-left corner of Avira Antivirus.

    4, Click PC Protection → Exceptions.

    5, In "File and Folders to be ignored by System Scanner and Real-Time Protection" area, add C:\Program Files (x86)\Wise\

    6, Click OK to save the configuration.

    7, Turn on Real-Time Protection.

    avira-antivirus_excetoptions-system-scanner_real-time-protection_en.jpg

    Note
    Since the exceptions for the “System Scanner” and “Real-Time Protection” must be configured separately, please select the corresponding module in the left panel. Search and add files or processes you want to be skipped by the Real-Time Protection or System Scanner and Real-Time Protection.

     

  17. Wise Care 365 feature requests, suggestions, updated translations

    in Wise Care 365

    Posted

    On 1/3/2020 at 11:55 PM, jgt1942 said:

    Confusing upgrade window. Today I noticed the following window and appreciate the notice and upgrade but it would be super helpful if the product was identified in the window and I was presented the option to learn more about the upgrade before clicking on the "Update Now" button (and possibly an option to just download the upgrade so I could later install). In today's world where hackers are so good about making a virus look like something from legit companies I really don't like the idea of blindly clicking on a link and upgrading my PC. After a bit of research I was able to confirm this notice was about Wise Care 365 but as a user IMHO I should not have to do such research. I agree that the hacker could present me with a screen that identified the product in an attempt to fool me thus it might be better to provide a link that takes me to the wisecleaner.com website where I could then verify the URL and then apply the upgrade. In the following image I don't have any information as to what application is going to be update and no way to verify that it is really from WiseCare.

    1707943083_ConfusingUpgradeMsg.png.2dbaed1f7ed4021f10d9e63359cb1281.png

    Thanks for your suggestion.

    We will improve the update window.

  18. Wise Care 365 feature requests, suggestions, updated translations

    in Wise Care 365

    Posted

    On 1/3/2020 at 8:53 PM, tipstir said:

    With each update of Pro I get this one error on my laptop not on the other systems I run here. 

    error in wise 365 pro.png

    Please check the system settings whether the System Restore point has been disabled.

    Right-click on the desktop icon "This PC", and choose "Properties", click "System protection" in the left panel, select the system drive, is the Protection status "On" or "Off"?

    If it is "Off", please click "Configure" button, then choose "Turn on system protection".

    If it is "On", please click "Create" button to manually create a restore point to try.

    How to enable system restore?

    How to create a restore point?

  22. It found a baddy my "Friend" gave me. But it says no Engine!?

    in Wise Anti-Malware

    Posted

    Hi,

    Please try the following steps:

    1, Close Wise Anti Malware
    2, Open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\
    3, Right-click on on-access-drivers-uninstall.cmd, and choose Run as administrator, then you need to reboot the system.
    4, After a system reboot, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\
    5, Right-click on on-access-drivers-install.cmd, and choose Run as administrator.
    6, Open Wise Anti Malware

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