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How to get back the WFH files?

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#21 WiseCleaner

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Posted 06 July 2015 - 07:46 AM

@Freyvar,

I also want to know the reason.

Can you use the Advanced Cleaner of wise disk cleaner to scan and clean your Seagate Drive E?


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#22 Freyvar

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Posted 07 July 2015 - 12:31 AM

I dunno.  It says "Congratulations! You have a clean computer! Duration: 1 Second


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#23 WiseCleaner

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Posted 10 July 2015 - 07:21 AM

@Freyvar

Okay.

We will do more test, so I want to confirm your Seagate Drive model is Seagate Expansion Desktop 3TB 3.5' USB3.0 STEB3000100

Right?


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#24 Freyvar

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Posted 12 July 2015 - 02:55 PM

@Freyvar
Okay.
We will do more test, so I want to confirm your Seagate Drive model is Seagate Expansion Desktop 3TB 3.5' USB3.0 STEB3000100
Right?



#25 Freyvar

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Posted 12 July 2015 - 03:05 PM

Sorry for the wait. My drive is a Seagate 3TB Expansion Desktop Drive (Model: SRD00F2) I can post the P/N and S/N if that helps. It is USB (either 2 or 3). ALL Wise products can see the drive except for the latest Wise Disk Recovery. I installed a new Motherboard and Harddrive (With new Win 7 Pro installation) on my laptop (with the original Wise Folder Hider on it with ALL of my Hidden files on the Seagate still hidden) Oops! Recuva did an ok job but the most proven way for me in the past was using WDR (which cannot see it)

Thanks for trying to help!
Eric

#26 WiseCleaner

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Posted 13 July 2015 - 09:04 AM

Thank you very much.
We will test it. Any news I will let you know.
 
By the way, we have two different Wise Data Recovery.
One is original, used to recover deleted files. everyone can download it from our website Download Center.
Another one is a special edition, used to recover the lost file which was caused by wise folder hider. You can download it from Here

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#27 Freyvar

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Posted 17 July 2015 - 03:50 PM

Well I've tried both versions now and the older version can see my drive too just when I click on it to searvch I get the same error as I'm getting with the new version.

I know my Seagate was searchable in the past and other recovery programs and all other Wise programs can see and use my drive.  I am completely stumped.  Did my information about my drive help at all?



#28 ISDN

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Posted 10 December 2015 - 10:22 AM

I have also lost visibility of my hidden folder after the last WFH update.  I also have a Seagate drive over 2Tb and receive the "Can Not Get Disk Information" error when attempting to search with the WDR tool downloaded via the support links to recover lost hidden folders.  No recovery tool mentioned in this thread has found my hidden folders, no errors are logged by tools or the drive.  It appears as if the large Seagate drive is outside scope of WFH and WDR operation.  I have a 4Tb USB 3 external Seagate "Backup Plus" (Model SRD0SD0, PN: 1DXAP4-500 4 Tb).  I've attached the drive to a Win 8.1 PC as well as the Win 10 PC on which WFH was originally installed; both operating systems have identical issues with the hidden folders and WDR.

 

I need to find those folders, please update WFH ASAP to remedy this issue.   

 

Edit 11/12/15:

Belay that, the folders had been unhidden and moved.  Just a communication gap on this side; apologies for the inconvenience.



#29 JeffKnox

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Posted 21 February 2017 - 03:06 AM

Simply "Un-Hiding" solved the "Folder is Empty" error for me.

 

Shortly after I had upgraded from an older version of Wise Folder Hider to Version 4.11.143, everything was working fine, then one day I opened the program as normal, but when I tried to view the files, it said "Folder is empty."

 

I tried all of the various methods described in the help files, but Wise Data Recovery showed no files in the [[[[[[[[[[... folder, then quit showing the [[[[[[[[[[[[... folder at all.

Finally, after rebooting, reinstalling, pulling out significant amounts of hair, sending desperate notes to the WiseCleaner staff, I happened upon a simple solution.

 

In the main WFH screen, rather than selecting "Make Visible" I selected "Un-hide."

 

Boom!  There were all of my files.

 

I went through and un-hid each folder, and all of the files appeared and work fine.

 

I will back up the files and try hiding them again, and see if the problem returns.

 

I used WFH for several years with no problems.  I have no idea what might have happened to make them suddenly inaccessible, but I'm very relieved to have recovered my files.

 

I hope this helps others.



#30 wisecleaner_admin

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Posted 21 February 2017 - 08:44 AM

Thanks for your share.

This is an known error of Wise Folder Hider 4, we have fix it.

Please download and install the latest one.


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