Jump to content

program sounds disabled after using WiseCare 365


Harm Jan Verweij
 Share

Recommended Posts

Until a week ago I used Wisecare 365 on a daily basis, primarily its cleaning facilities: check up, registry cleaner, common cleaner and the advanced cleaner consecutively. The reason why I stopped using the software is a simple one: I kept having problems with the program sounds which for one reason or another went mute: I am referring to the event sounds, system sounds as they are being activated by installed software, for instance the warning signal CCleaner produces when I order the program to delete a restore point, or the sound produced by Malwarebytes when it has updated its data base: all of these sounds were gone and I could not solve the problem by reconfiguring the sound settings. Unfortunately system restore would not help me out either, I really had to restore my computer using a full backup I created before, when the event sounds were still fully functional.

 

I tried and find out what caused the problem and initially had no idea but from the moment I stopped using WiseCare 365 the problems never recurred whereas until recently I experienced these problems just about every day. I think by now I may safely assume the problems are WiseCare related.

 

In my opinion not using WiseCare can only be a temporary solution. Generally speaking it is excellent software, not surprisingly I had been using it for many years but I feel I cannot start using the software again unless I know which part of the program is responsible for the problems I described above. Therefore I would like to ask two questions to this community: first, does the problem sound familiar to anyone and secondly, what can I do to prevent it from happening again, or, to put it differently: what exactly is it that is being removed from my computer that should have been left alone? I was using the pro version 3.45.302.

Link to comment
Share on other sites

@Harm Jan Verweij,

Thank you for your feedback.

Do you means you open wise care 365 to clean up system, when you restart computer, the Speaker is set to mute? When you unmute speakers, can you hear event sounds?

 

Generally, Windows default sounds (event sounds, system sounds....) are saved in the folder C:\Windows\Media, anyone of wisecleaner products will not scan/clean this folder. Unless you are using third-party sounds instead of system default sounds, and the third-party sounds were saved in the temp folder.

Link to comment
Share on other sites

@ wisecleaner_admin

 

I think I had better make a clear difference between system sounds and event sounds: there is nothing wrong with the system sounds, they work perfectly. These can be tested after right clicking on the sound icon in the task bar. Sometimes installed software utilizes system sounds to draw the user's attention to the program, making an alert. It is only these event sounds that do not work any more. It is as if the software cannot activate the system sounds to be used as event sounds. 

Link to comment
Share on other sites

Hey Harm Jan Verweij,

I have test it for several times, checkup/common cleaning/registry cleaning, but everything is working well. (open ccleaner, delete a  system restore point, I can hear the warning sound). 

I ask others to do same test whether they can reproduce your problem.

If you have additional info, please let me know.

Link to comment
Share on other sites

@ Administrator

 

Yes, I do have additional information: about a fortnight ago I carried out the tests you described above myself because I wanted to find out which part of the program was affecting the event sounds. So I used every cleaning facility WiseCare has to offer and immediately after each cleaning activity I tested the event sounds. Just like you just found out: the event sounds were still functioning properly. Every time it was only after a reboot the problems presented themselves. It is my understanding WiseCare does part of its cleaning work at boot up. I suppose it is here that the damage is done.

Link to comment
Share on other sites

Hey,

Thank you.

I test it again, checkup/common cleaning/registry cleaning/advanced cleaning/disk defragment/registry defragment/disk eraser, then reboot system. But, everything is working well, I can hear the warning sound when I use ccleaner to remove a system restore point.

 

Can you tell me your OS info, Win xp/vista7/8/10? Security software (anti-virus/fire wall)?

Link to comment
Share on other sites

My computer is a 64-bit HP Compaq, my operating system is Windows 7 Ultimate. I am not using a third party firewall and I have Microsoft's EMET, Zemana's antilogger, WinPatrol and Malwarebytes running in real-time. My AV-software is 360 Internet Security, also running in real-time of course but I experienced the same issues when I still had MSE protecting my system.

Link to comment
Share on other sites

Hey,

I test it again. 

I created a new Win7 virtual system, installed Microsoft's EMET, Zemana's antilogger, WinPatrol and Malwarebytes. Then restarted system.

When Malwarebytes updated its database, I didn't hear notification sounds.

I opened CCleaner, removed a system restore point, I heard the warning sound.

Then, I ran wise care 365 to clean, and restart system

Opened ccleaner, removed a system restore point, I still heard the warning sound.

 

I've no idea, but we will keep on testing it.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...