elescritor Posted February 16, 2015 Report Share Posted February 16, 2015 Recently Windows 7 media player will not connect devices to allow copying of music. I was always able to copy music from laptop to pendrive, now impossible as it will not sync and connect external devices. the pendrive is connected and recognised by my laptop, but not to Media pLayerOperating system:Windows 7 Ultimate (64 bit) Service Pack 1System root: C:WindowsAvailable physical memory: 3999 MBCPU: Pentium® Dual-Core CPU T4500 @ 2.30GHzDrive Info:C: 448.79 GBD: 16.67 GBE: 0.10 GBF: 0.19 GBInternet Explorer: 11.0 Link to comment Share on other sites More sharing options...
xilolee Posted February 18, 2015 Report Share Posted February 18, 2015 Did you modify any Windows service? Did you use any special software to optimize Windows (and its services)? Link to comment Share on other sites More sharing options...
elescritor Posted February 19, 2015 Author Report Share Posted February 19, 2015 No modifications and the only optimize is a download accelerator which has been installed for months. So nothing I have installed has caused a problem. BTW The Teredo tunnelling adaptor has a code 10 problem, (which I cant fix) but I don't this causes media player problem. Link to comment Share on other sites More sharing options...
xilolee Posted February 19, 2015 Report Share Posted February 19, 2015 Launch these commands from an elevated command prompt: netsh Interface 6to4 set state state= default netsh Interface isatap set state state= default netsh interface teredo set state type= defaultLaunch this command from a simple (or elevated) command prompt and see if the services are started (they should be started on your system): sc query wsearch & sc query rpcss & sc query rpceptmapper & sc query dcomlaunch & sc query WMPNetworkSvc I get this on Windows 8.1 x64 - updated (but i disabled Windows search and the synchronization on WMP works the same): SERVICE_NAME: wsearch TYPE : 10 WIN32_OWN_PROCESS STATE : 1 STOPPED WIN32_EXIT_CODE : 1077 (0x435) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 SERVICE_NAME: rpcss TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 SERVICE_NAME: rpceptmapper TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 SERVICE_NAME: dcomlaunch TYPE : 20 WIN32_SHARE_PROCESS STATE : 4 RUNNING (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN) WIN32_EXIT_CODE : 0 (0x0) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 SERVICE_NAME: WMPNetworkSvc TYPE : 10 WIN32_OWN_PROCESS STATE : 1 STOPPED WIN32_EXIT_CODE : 1077 (0x435) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 Link to comment Share on other sites More sharing options...
elescritor Posted February 20, 2015 Author Report Share Posted February 20, 2015 OK thanks tried that, WMPnetworksvc was stopped...........so is that the problem, so bizarre media player will play music from pendrive but will not connect it to copy more to it. Link to comment Share on other sites More sharing options...
xilolee Posted February 20, 2015 Report Share Posted February 20, 2015 In my system, that works also with that service stopped. I.e., in win8.1, WMPNetworkSvc is not automatically started. Did it work after you enabled it? Link to comment Share on other sites More sharing options...
elescritor Posted February 20, 2015 Author Report Share Posted February 20, 2015 unfortunately no. Link to comment Share on other sites More sharing options...
xilolee Posted February 21, 2015 Report Share Posted February 21, 2015 Try most (if not all) the softwares listed in Free tools (Anti-malware, anti-spyware, anti-virus) that you could use to inspect your computer., then launch the following command from an elevated command prompt: for %1 in (%windir%\system32\*.dll) do regsvr32.exe /s %1 Keep us updated. Link to comment Share on other sites More sharing options...
elescritor Posted February 21, 2015 Author Report Share Posted February 21, 2015 Ok did that, (I am hot on virus etc checking running win eessentials, adw cleaner, superanti and malware it said ' You do not sufficient rights to register the Certificates snap-in' but lots of lines skipped through..............then it stopped. media player the same (I have also deinstalled and tried to reinstall it, that failed so did a system restore to recover it.) Link to comment Share on other sites More sharing options...
xilolee Posted February 21, 2015 Report Share Posted February 21, 2015 Did you launch it from an elevated command prompt? Did you try the system restore before the command or later? Link to comment Share on other sites More sharing options...
elescritor Posted February 21, 2015 Author Report Share Posted February 21, 2015 the deinstall/restore was yesterday. OK getting a bit out of my depth......googled elevated command prompt, so this time it was definitely in elevated, same result, lots of entries skipped through and same message, checked player, still no device sync. Link to comment Share on other sites More sharing options...
xilolee Posted February 21, 2015 Report Share Posted February 21, 2015 Ok, let's try with SURT and SFC: Download and run System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014] From an elevated command prompt, launch (Windows installation cd could be necessary): sfc /scannowWait till it finishes (15-50 minutes).If the final result is equal to Windows Resource Protection did not find any integrity violations or equal to Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch this command: copy %SYSTEMROOT%\Logs\CBS\CheckSUR.log "%userprofile%\desktop\CheckSUR.txt"After it, you should find checkSUR.txt on your desktop: post it here. Instead if the final result of the SFC TOOL is equal to Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch both the previous command in the code above AND also this command: copy %SYSTEMROOT%\logs\cbs\cbs.log "%userprofile%\desktop\cbs.txt" && findstr /c:"[SR]" "%userprofile%\desktop\cbs.txt" > "%userprofile%\desktop\SR.txt"After those two commands, you should find three files on your desktop: checkSUR.txt, cbs.txt and SR.txt: post here the checkSUR.txt and the sr.txt.If the last command won't work, try these (one by one): copy %SYSTEMROOT%\logs\cbs\cbs.log "%userprofile%\desktop\cbs.txt" findstr /c:"[SR]" "%userprofile%\desktop\cbs.txt" > "%userprofile%\desktop\SR.txt" How to run an elevated command prompt for Windows vista/seven users One of these three methods: - click start, all programs, accessories, right-click the command prompt in the list and click run as administrator, click yes on the user account control window that should appear - click start, type cmd in the searchbox, right-click the cmd in the list of results and click run as administrator, click yes on the user account control window that should appear - click start, type cmd in the searchbox, press and keep pressed ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear Link to comment Share on other sites More sharing options...
elescritor Posted February 23, 2015 Author Report Share Posted February 23, 2015 OK thanks I really appreciate the help but..........frankly this is now just to hairy and I am out of my depth. I think it is ridiculous that something as simple as copying files needs all this (I know its not your fault) So I will either take my laptop into a local geek or just copy the music from the music files with the standard copy function, its no surprise people go Apple. Windows et al is just useless at times. Link to comment Share on other sites More sharing options...
xilolee Posted February 23, 2015 Report Share Posted February 23, 2015 Ok. Keep us informed if you solve the problem in a way or in another one. Link to comment Share on other sites More sharing options...
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