Backup and Restore

[Bundybear]

Both the Backup Function and Restore on my PC does not work - Windows 7 Pro

 

Operating system:Windows 7 Professional (64 bit) Service Pack 1

System root: C:Windows

Available physical memory: 7881 MB

CPU: Intel® Core i5-3470 CPU @ 3.20GHz

Drive Info:

C: 931.41 GB

I: 29.29 GB

J: 436.47 GB

Internet Explorer: 11.0

[xilolee]

Is there an error message?

Have you installed all Microsoft updates (through Windows update)?

[Bundybear]

The following may assist in understanding my MS Windows problem.

Initiated a Restore and it only gets 3% done then hangs and eventually times out.

Tried a Backup and it gets to 7% then hangs and eventually times out.

All current Windows and Microsoft Updates installed through Windows Update and checked with Microsoft Baseline Security Analyser 2.2

Last reliable restore was 04 November when I installed TOMTOM navigation software on my computer.

I run Trend Micro Titanium Internet Security as my AV suite

[xilolee]

Hence there isn't an error message.

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Download and run System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014]
From an elevated command prompt, launch (Windows installation cd could be necessary):

sfc /scannow

Wait till it finishes (15-50 minutes).
If the final result is equal to Windows Resource Protection did not find any integrity violations or equal to Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch this command:

copy %SYSTEMROOT%\Logs\CBS\CheckSUR.log %userprofile%\desktop\CheckSUR.txt

After it, you should find checkSUR.txt on your desktop: post it here.

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Instead if the final result of the SFC TOOL is equal to Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch both the previous command in the code above AND also this command:

copy %SYSTEMROOT%\logs\cbs\cbs.log %userprofile%\desktop\cbs.txt && findstr /c:"[SR]" %userprofile%\desktop\cbs.txt > %userprofile%\desktop\SR.txt

After those two commands, you should find three files on your desktop: checkSUR.txt, cbs.txt and SR.txt: post here the checkSUR.txt and the sr.txt.
If the last command won't work, try these (one by one):

copy %SYSTEMROOT%\logs\cbs\cbs.log %userprofile%\desktop\cbs.txt
findstr /c:"[SR]" %userprofile%\desktop\cbs.txt > %userprofile%\desktop\SR.txt

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How to run an elevated command prompt for Windows vista/seven users
One of these three methods:
- click start, all programs, accessories, right-click the command prompt in the list and click run as administrator, click yes on the user account control window that should appear
- click start, type cmd in the searchbox, right-click the cmd in the list of results and click run as administrator, click yes on the user account control window that should appear
- click start, type cmd in the searchbox, press and keep pressed ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear

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