Yra_Seno Posted June 4, 2014 Report Share Posted June 4, 2014 Hi! I sure hope you can provide the help I need. (1) During the months of Mar/Apr/May I lost the internet and could not connect (2) Prior to 15 Mar 2014, I was always able to connect with my laptops built in modem card. (3) However, as of the 16 Mar 2014, I lost even that connection. (4) Yesterday I called our cable company and the female technician I spoke with said "It's your modem", and I asked her how she knew so quickly and she told me to, "Check all connections leading to the modem", I did and let her know that all connectors were on tight, next thing she said was, "Strange, I can't see your SMC modem so ther must be somthing wrong with it. Would you like to have a Service Call made", I told her OK Operating system:Windows 7 Home Premium (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 3067 MB CPU: AMD A6-3420M APU with Radeon HD Graphics Drive Info: C: 282.99 GB Internet Explorer: 11.0 Link to comment Share on other sites More sharing options...
xilolee Posted June 8, 2014 Report Share Posted June 8, 2014 laptop manufacturer and model? Link to comment Share on other sites More sharing options...
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