Unable to uninstall

[samiswise]

Unable to uninstall, either by the uninstaller .exe in the program folder or by the safe uninstall option in Wise Uninstaller. I had to use forced uninstall option.

[wisecleaner_admin]

@samiswise

It's weird. We can uninstall it normally.

Which folder /file cannot be removed?

[samiswise]

Please see the attached screenshot. First is the unsuccessful uninstallation using Wise Uninstaller. Then unsuccessful uninstallation using the uninstaller exe in the program folder.

 

 

[wisecleaner_admin]

How many accounts are there on this computer?

Is "sam" the administrator?

Please right-click on "unins000" and choose "Properties", then switch to the "Security" tab. Give me a screenshot of it. Thanks,

[samiswise]

2 hours ago, wisecleaner_admin said:

How many accounts are there on this computer?

Is "sam" the administrator?

"sam" is the administrator and the only account in this computer.

Please see the attached screenshots.

[wisecleaner_admin]

Hello,

Thanks for the attached images.

According to the error message, it is indeed a problem of permissions, but your account is an administrator with "Full control".

Sorry, we cannot know the exact reason.

Please run Wise Program Uninstaller, select "Forced Uninstall" to remove it.

[cezarty2]

[wisecleaner_admin]

Hello,

normaliz.dll is a DLL file that belongs to the process Unicode Normalization DLL which comes with Microsoft Windows Operating System.

So, the error means Windows doesn't' allow to delete this file.