Avast finds virus

[daveFr]

Why does Avast block Wisecare 365 because it says there is a virus in it

[wisecleaner_admin]

Hi,

Sorry about that.

We will check and fix it soon.

Please add Wise Care 365 to the exclusion list of AVAST.

Or, you can use Wise Care 365 version 5.44, it is safe, and do not update to version 5.45 before we fix this issue.

Merry Christmas,

[Dragonslayer]

I get this when I try to install the program.

[wisecleaner_admin]

Hi,

Please uninstall old version, then install the latest 5.46 of Wise Care 365. 

[Dragonslayer]

19 hours ago, wisecleaner_admin said:

Hi,

Please uninstall old version, then install the latest 5.46 of Wise Care 365. 

I did do an uninstall of old version and still get this.

[wisecleaner_admin]

Please try this:

1, Reboot system to Safe Mode

2, Uninstall Wise Care 365 via Control Panel

3, Open C:\Program Files\Wise, make sure there is no Wise Care 365 folder

4, Install version 5.46

[PMM]

On 12/22/2019 at 7:20 PM, daveFr said:

Why does Avast block Wisecare 365 because it says there is a virus in it

Hi, New to this forum.  Has this problem been fixed yet?

Edited January 8, 2020 by PMM

[wisecleaner_admin]

Please try the latest version 5.46.

http://downloads.wisecleaner.com/soft/WiseCare365_5.4.6.542.exe

[Rajat16]

I also faced this issue. First uninstall the previous version and then install this new version.

[ankit213506]

Antivirus like avast and others stop some program & application.