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Everything posted by wisecleaner_admin

  1. Hello, I repeated your operation with Wise Disk Cleaner 10.22: 1, keep default exclusion list and scan cookies, it finds 758 items, 2, remove google.com from exclusion list, and scan cookies, it finds 791 items. This means there are 33 cookies of google.com 3, continue to remove youtube.com, and scan cookies, it finds 801 items, this means there are 10 cookies of youtube.com 4, remove remaining records, the exclusion list is blank, scan cookies, it finds 809 items. 5, add google.com to exclusion list, scan cookies, it finds 776 items 6, add youtube.com to exclusion list, scan cookies, it finds 786 items 7, add other domains to exclusion list, scan cookies, it finds 758 items. During the whole test, I didn't close Wise Disk Cleaner, only open and close Settings window. Please try it again, open Settings window to ensure the new added domain is saved in exclusion list, then do a scan.
  2. Hello, Sorry about it. Please try this: 1, Create a new text file 2, enter the path in this new text file C:\ProgramData\Driver-Soft\* and save it. 3, open Wise Disk Cleaner - Settings - Import, select and import this new text file, 4, Run Advanced Cleaner to verify if the exclusion is working. exclusion.txt
  3. Hello, Thanks for your feedback. Please try this way, add "C:\ProgramData\Driver-Soft\*" to exclusion list.
  4. HI, The main difference is the Pro version can clean all accounts registry, but the Free version can only clean current user's.
  5. @LarryF If you were using PC Checkup, please uncheck Office x in Menu - Settings - Custom Checkup - Useless files. Then Wise Care 365 will not clear Office Recent history.
  6. Thanks for your suggestion. 1, Selection is Acceptation. You don't need to an Accept button. Wise Reminder execute your choice automatically, you just need to select a time from drop-down menu. 2, It can remember your last choice. For example, you select to remind you after 10 minutes. 10 minutes later when you see the reminder window again, the postpone time is 10 minutes. The button "Got it" means you know this task and stop reminding. Please try it again.
  7. Hi, Thanks for your feedback, We will fix this issue in next update. Now, please DO NOT clean FireFox Cookies.
  8. Thanks for your feedback. Please download and install the debug version below. http://downloads.wisecleaner.com/debug/WGBSetup_debug.exe
  9. Please open C:\Program Files (x86)\Wise\Wise Folder Hider\, find and run WiseFolderHider.exe And, you can right click on WiseFolderHider.exe, choose Sent to Desktop (create shortcut). Or, you can reinstall wise folder hider to fix this issue.
  10. @vinny53 Did you mean Wise Registry Cleaner save backup file in C:\, not in default folder?
  11. Hi, There are 3 possible reasons: 1, If a file was created by a security software (Avast, Norton, and so on), wisecleaner has not enough permission to remove this file. This file is protected by the security software. 2, A certain application will create the file again after wisecleaner remove it. So, you will see same file after a re-scan, but the file's created date is different. 3, A file will be removed after you restart system.
  12. @karmar Hi, These registry entries were created by McAfee, wise registry cleaner doesn't have permission to delete them. You can delete them manually. Right click one item and chose "Open in registry editor", then you can press Delete to delete it.
  13. Hi, Please make sure there is at least one Unfinished task and have ticked "Run on startup" in Menu.
  14. Hi, I find only 2 PDF apps in softland, and wise program uninstaller can display both 2 apps. You can try Custom Uninstall, the icon under X (the close icon)
  15. Hi, Sorry for it. There was a bug in version 10.13, we have fix it in version 10.14. If you were using version 10.13, please download and install the latest version 10.15 manually. Thanks for your understanding, Wise Registry Cleaner v10.15
  16. sorry, I don't know Wise Data Recovery just recover files. You can run security program to scan a file/folder.
  17. Hi, You can download the full installer from Download Center (or by clicking below link), it contains virus engine. If you get error message like "Engine failed to start" or "Engine service doesn't exist", please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\, find and send svr.log to us. Download Wise Anti Malware
  18. Hi, Thanks for your feedback. We will fix it in next update. No, it just back up leftovers. And the default backup folder is %appdata%\Wise Uninstaller\backup\ You can change it in Settings.
  19. Hi, When we install an application, new registry entries will be created. These entries should automatically be deleted when we uninstall the application. Unfortunately, it does not always work that way. Sometimes, you will find that some applications fail to remove their own registry entries. These entries then become obsolete. Over time, the Windows Registry begins to hold data that are invalid and obsolete. This invalid data eventually accumulates in the Registry, slowing Windows down, compromising PC performance and causing other problems. So, to keep your computer in top performance, it is recommended that you periodically clean your Windows registry.
  20. Hi, There is only one version of Wise Folder Hider version 4. You can enter the license key to upgrade Free version to Pro version. If you forgot login password, just click "Forgot Password" button then click the green button "Input Key" , then you will see the register window.
  21. HI, Thanks for your suggestion. There is not a shortcut key to launch Wise Folder Hider, but you can use Wise Hotkey to create one.
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