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Everything posted by wisecleaner_admin

  1. Hello OlivierF, Please close Wise Care 365 and then open it again. After reloading, if it is still "New", please click Windows "Start", and then check whether Wise Duplicate Finder is installed. If Wise Duplicate Finder is not installed, please download and install it from WiseCleaner Download Center.
  2. @xilolee Thanks for your feedback. Some languages are relatively long, for example, Arabic, Russian, etc., limited by the width of the text box, may not be able to display the full text, but when the mouse pointer hovers over the text, the complete text information will be displayed. Thanks for your understanding. We will improve it to display a full text, support more languages.
  3. @xilolee Thanks for your feedback. It may be caused by the new UI library. we will check and fix it.
  4. Hello MrBill, Thanks for your feedback. Okay, we will remove it in the next version. I will forward it to the developer team.
  5. If you have installed Panda Dome and will install WiseCleaner, please follow the steps below to manually fix the incompatibility issue between WiseCleaner and Panda Security. Solution 1: Disable the Real-time Protection in Panda Dome (1) Please open Panda Dome, and click the second shield icon “Antivirus”. (2) In the upper right corner of the window, there is a green switch, click it to turn off the antivirus protection. (3) Double-click the installer of WiseCleaner to install it. (4) Repeat steps 1 and 2 above, click the switch to turn on the antivirus protection. Solution 2: Disable PUP detection in Panda Dome (1) Please open Panda Dome, and click the second shield icon “Antivirus” (2) In the upper right corner of the window, there is a gear icon near the switch, click it to open the settings of antivirus protection. (3) Find "Detect Potentially Unwanted Programs (PUPs)" in Permanent Protection. Click the switch after the option to turn it off. (4) Double-click the installer of WiseCleaner to install it. (5) Repeat steps 1 to 3 above, click the switch to turn on the PUP detection. Every time you want to install WiseCleaner, do the above. Suspend the Panda Dome, install WiseCleaner, and then reactivate the Panda Dome. Solution 3: Add WiseCleaner from the Quarantine area to the Exclusions If you have tried to install WiseCleaner and received the above failure message "Unable to execute file in the temporary. Setup aborted. Error 87: The parameter is incorrect.", Panda Dome has moved WiseCleaner to Quarantine. We can add WiseCleaner from the Quarantine area to the Exclusions. (1) Please open Panda Dome, and click the second shield icon “Antivirus”. (2) Click “View details” in Quarantine. (3) Select a record and click “Recover file” at the bottom. (4) Click “Yes, I want to continue” in the newly opened confirmation window. (5) Double-click the installer of WiseCleaner to install it.
  6. Solution for Compatibility issue between WiseCleaner and Panda Dome Start from September 2020, we have received some feedback from users that they cannot install WiseCleaner, including Wise Care 365, Wise Registry Cleaner, and other products. They all received an error message while installing "Unable to execute file in the temporary. Setup aborted. Error 87: The parameter is incorrect." With the help of these users, after analysis and testing, we found that they all install and use Panda Dome which identifies WiseCleaner products as Potentially Unwanted Program (PUP/WiseCleaner) and removes WiseCleaner to Quarantine, leaving users unable to install any WiseCleaner products. WE BELIEVE IT IS A FALSE POSITIVE. We tried to contact Panda Security to fix this issue, but they never gave us positive respond. We have to announce that WiseCleaner will not compatible with Panda Dome. If anyone can help us contact Panda Security to resolve this false positive, it would be greatly appreciated. Fortunately, Panda Dome only prevents the installation of WiseCleaner (the installer extracts the content to the system temporary folder, such as WiseCare365_5.5.8.553.tmp, while Panda Dome detects WiseCare365_5.5.8.553.tmp as a PUP), but nothing prevents the main program of WiseCleaner from running.
  7. hello geogeo.gr, Sorry about that, and thanks for the translation. The file you attached was unavailable, could you please upload it again, or send the file to [email protected]? Thanks,
  8. If you receive the above error message, don't worry! Please try the following method to fix the issue of "You are possibly a victim of pirated license key". 1, If Wise Care 365 is running, please close it first. 2, Open the folder C:\Windows\System32\drivers\etc\ 3, Copy the file "hosts" to Desktop. 4, Use Notepad to open the "hosts" file, delete contents about wisecleaner, and save the file. 5, Copy this new "hosts" file to C:\Windows\System32\drivers\etc\, overwrite the old one. 6, Run Wise Care 365. If the above method doesn't solve the issue, please contact [email protected] to seek more help.
  9. Hello Rajat16, Thanks for your feedback. Can you give me a screenshot of the message you received?
  10. Hello, As far as I know, the optimization items of Wise Care 365 don't affect the physical network band. Please refer to this page, maybe it can help you. https://wisecleaner.blogspot.com/2019/02/how-to-determine-whether-network.html
  11. Hello, Please select the items you want to reverse, click the button "System Default" at the bottom, then please reboot the system.
  12. Hi xilolee, Thanks for your feedback. I will forward it to the developer team. Yes, it is correct. If the user doesn't like the Quick Search, he can uncheck the option "Run Quick Search" in the Menu.
  13. Hi xilolee, Thanks for your feedback, we will improve it in the next version.
  14. Hi xilolee, Long time no hear you, how are you. Thanks for your feedback, we will improve it in the next version.
  15. Hello, The last dialogue window during the installation has two options, Run Wise Memory Optimizer, and Open a webpage. there was a small problem with the website of WiseCleaner yesterday. We have solved it. Don't worry about it.
  16. DIY Tips: How to Make Your Own Theme of Wise Care 365 It would be a pleasure to see your favorite picture become the theme of Wise Care 365. You know what? You can do it all by yourself! It's easy & fast! Let's get started. Step-1: Get the template files here. 1. Download the skin template files package here WiseCare365-theme-template.zip 2. Unzip it to a folder called "newskin". Step-2: Replace the pictures. 1. Open the "newskin" folder, you'll find the following files: (1) skin.ini (2) MainFrame (folder with 10 files) (2.1) checkup.png (2.2) CheckUpButton.png (2.3) frame.png (2.4) privacy_protection.png (2.5) preview.png (2.6) system_cleanup.png (2.7) system_monitoring (2.8) system_tuneup.png (2.9) tabbg.png (2.10) ComputerRescue.png 2. Please replace the pictures above with the ones you have prepared for the new theme. (The files with the suffix of *.jpg & *.png are pictures.) This time we only try to make simple skin, so please just simply replace the pictures named frame.png and preview.png. 3. Notice: a. Please keep your new picture the same name and format as the replaced. b. The size of the picture preview.png cannot be changed. (60x60 pixels) c. The frame.png is the background image of Wise Care 365. If you use an image as the frame.png, it cannot be smaller than the window size of Wise Care 365 (968x590). If it is a solid color picture, its size is 60x60 pixels. d. For aesthetic reasons, the sizes of other pictures can be changed but not suggested. Only original size or minor modification is suggested. Step-3: Modify the configuration file. Please open the skin.ini file to modify the configuration information needed. 1. Name= (the name of your DIY theme) 2. Author= (the author name you prefer to display) 3. Comment= (introduction of the theme) Step-4: Wrap the skin files. 1. Select all the files and right-click to open the context menu. 2. Then click add to archive. 3. Please refer to the screenshot. Fix the archive format to *.zip and type the file name above it. 4. Click OK to complete the process. Step-5: Modify the suffix of the zip file. Please change the file type *.zip to *.wskn and save the change. Step-6: Start to use the skin. 1. On your desktop, right-click the icon of Wise Care 365 and click Open file location on the context menu. 2. Open the folder Themes and copy the new.wskn file from step-5 to this folder. 3. Open Wise Care 365, click Theme button. 4. Click the newly added theme. 4. Voila! Enjoy! ------------------------
  17. Hello, Sorry about that. Windows Defender (actually it is SmartScreen) doesn't recognize Wise Care 365 due to the new digital signature which WiseCleaner applied it from this April. Don't worry about that, please choose "Run anyway".
  18. Hello, What do you mean "disappeared"? Change to the Free version? You can send the details to [email protected]
  19. Hello, Sorry, we missed your message. Yes, we have this feature in Wise Care 365 - Common Cleaner.
  20. Hello Kev, Wise Registry Cleaner can back up registry entries automatically before cleaning. Please click Menu - Restore - Registry Restore, select the backup and click Restore. Then reboot the system.
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