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Everything posted by wisecleaner_admin

  1. @Sergio DESTE Dear friend, Sorry about that. Privacy Eraser is a PRO feature. It is turned off in the Free version. Thanks for your understanding.
  2. @1Al Thanks for your feedback. We plan to release a new product to replace Wise Reminder. Therefore, there are no plans to fix and update Wise Reminder. Thanks for your understanding.
  3. @Darkums Thanks for your suggestions. I will forward it to the development team. Merry Christmas!
  4. @clayto Hello, Sorry about that. 1. Please download this file: https://downloads.wisecleaner.com/tools/WRM_default.zip 2. Then extract the file, and you will see an audio file named default.mp3 3. Copy default.mp3, and paste it to C:\Program Files (x86)\Wise\Wise Reminder. If you are running a 32-bit system, the path is C:\Program Files\Wise\Wise Reminder 4. Run Wise Reminder, create or edite a task. On theRingtone option, please click the drop-down menu and select Custom, then click the button ... to browse and select the file default.mp3 5. Before saving the task, you can click the Play button after ... to check if this audio file work.
  5. @JoeS Hello, Sorry about that. Our original intention is to turn off the Hibernation to prolong the life of SSD as much as possible. But many users said, hoping to cancel this optimization item. So, we removed this item since version 6.3.5. Please update to the latest 6.3.8. https://www.wisecleaner.com/wise-care-365.html Sorry for any inconvenience caused to you.
  6. @tipstir Thanks for your feedback. Well, we have received similar feedback many times. First of all, Wise Care 365 is not the same as other system cleaner tools. Different cleaning tools have different rules. So, when you use 2 different products to compare, you can't fully expect the results of the 2 to be exactly the same. Have you tried cleaning with Cortex first and then running a Wise Care 365 scan? Can Wise Caarae 365 still find junk files that can be cleaned up? Of course, we will also test to see what the specific differences between Wise Care 365 and Cortex are. Thanks again
  7. @timberdroid Hello, Thankgs for your feedback. Well, I did two tests, a normal task, and a missed task. Both tasks popped up a prompt window, and they were always displayed in the lower right corner of the Desktop until I clicked the button "Got it".
  8. Adding them to the exclusion list is the better choice. Any further questions, please feel free to contact us.
  9. Please open a folder, then type the path below C:\Users\Ivan\AppData\Roaming\Wise Registry Cleaner and press Enter to open it. You will see a file named Errorlog.txt. Open it and you can see the entries that Wise Registry Cleaner failed to delete. Please delete this file, then open Wise Registry Cleaner and scan again. Right-click on the entry and click Open in Registry Editor, then manually delete it in the opened Registry Editor. Or, click Ignore selected entry to add it to the exclusion list.
  10. @David787 Hello, When you see the message "Failed to remove xxx problems", please click the Scan button again. Then you will see which items were deleted failed. If a registry entry was created by antivirus software (like Norton, or Avira), Wise Registry Cleaner cannot delete it. Please right-click on this entry and click Open in Registry Editor, then manually delete it in the opened Registry Editor.
  11. @haveaniceday Thanks, we will check it. Please try it again. If it still does not work, please manually download and install versioin 6.3.5. https://downloads.wisecleaner.com/soft/WiseCare365_6.3.5.613.exe
  12. @Ener Sorry about that. Which free version of Wise Folder Hider did you use? As far as I know, since the first version 4, Wise Folder Hider does not support hiding external disks like hiding USB drives. You can only hide files and folders on the external disk. If you used version 3 or 2, please refer to this page. Maybe it can help you solve the problem. If you need more help, please feel free to contact [email protected]
  13. @haveaniceday Hello, Sorry about that. We test the auto-update, and it works well. Please clike the link below to download and install version 6.3.5. https://downloads.wisecleaner.com/soft/WiseCare365_6.3.5.613.exe
  14. @Jamie153 Hello Jamie153, Sorry for the late reply. If you cannot log in to the Desktop, please boot in the safe mode, then uninstall Wise Folder Hider. If you need more hlep, please feel free to contact [email protected]
  15. @liberace Sorry for the late reply. We test it and found the problem is caused by Cookie loss, and there is no way to get them back. Sorry. Please DO NOT clear Chrome Cookies.
  16. @PAUL BOON Sorry for the late reply. The button is on the top left.
  17. @Rahul_kumar Yes, you can. All WiseCleaner Products support Windows 10.
  18. @blackie1406 I'm glad that you have solved the problem. *^____^*
  19. Hello, Sorry about the link, please try this one: https://downloads.wisecleaner.com/soft/WMO_4.1.4.116.zip We test the auto-optimize function in Windows 7. It works well. The principle of Auto-Optimize is that Wise Memory Optimizer checks whether the available memory is lower than the set value every 5 minutes from the time it starts running. If yes, WMO optimizes memory immediately. If not, it will wait 5 minutes and check again. If the option "Run when CPU is idle" is enabled, then the principle is that Wise Memory Optimizer checks whether the available memory is lower than the set value and CPU usage is lower than 5% every 5 minutes from the time it starts running. If yes, WMO optimizes memory immediately. If not, it will wait 5 minutes and check again.
  20. Hello, Sorry about that. If you see a NEW mark on an icon in the utility area of Wise Care 365, it means that the program has not been installed. Wise Care 365 will automatically download and install it after you click the icon. Usually, the download process is very fast. Or, please download and install it manually. https://www.wisecleaner.com/download.html
  21. Hello, Fast Search refers to Wise JetSearch. It is not a part of Wise Care 365, but you can quickly launch it from Wise Care 365. Yes, it is fast than Windows search. And it is completely free. Please try it.
  22. @NorrinRadd Hello, Thanks for your feedback. Yes, Wise Memory Optimizer v4.1.6 uses more memory than v4.1.4 because 4.1.4 is only a 32-bit version, while 4.1.6 has 32-bit and 64-bit versions. If your operating system is 64-bit. However, the difference is very small. On my computer (latest Windows 11), version 4.1.6 uses 5.3-6 MB of memory, and version 4.1.4 uses 4.5-5.0 MB of memory. Please open the Task Manager and check which process is taking up more memory. The following link is to download version 4.1.4 (portable version) https://downloads.wisecleaner.com/soft/WMO_4.1.4.116.zip
  23. @pstein Hello, They are linked (associated), not because the name has double quotes, but because of the default value of the registry key. The value of [HKEY_CLASSES_ROOT\.webp"] is webp"_auto_file For example [HKEY_CLASSES_ROOT\.wdp"], its default value is wdpfile, you can find the registry key named wdpfile in [HKEY_CLASSES_ROOT]. We call [HKEY_CLASSES_ROOT\.wdp"] already connected [HKEY_CLASSES_ROOT\wdpfile"]. Let's get back to your question, [HKEY_CLASSES_ROOT\.webp"]. When you run Wise Registry Cleaner to scan the registry for the first time, WRC detects that the value of [HKEY_CLASSES_ROOT\webp"_auto_file\shell\open\command] is invalid (the file/folder does not exist.) and displays it in the deleteable list middle. Why can't WRC detect [HKEY_CLASSES_ROOT\.webp"] at this point? Because [HKEY_CLASSES_ROOT\webp"_auto_file] still exists. These 2 registry keys are related. When you run Wise Registry Cleaner again to scan the registry, you will see [HKEY_CLASSES_ROOT\webp"_auto_file] displayed in the list to delete because all values for this key are empty. When you run Wise Registry Cleaner for the third time to scan the registry and use DEEP SCAN, you will see [HKEY_CLASSES_ROOT\.webp"] displayed in the list to delete, but marked as unsafe and you will need to manually select it. Registry in the Windows system is very very important. Deleting a registry key or value by mistake may lead to system failure or even failure to start. Therefore, the strategy we take when cleaning the registry is to prefer to delete less and to ensure the stability and security of the system.
  24. @eagleman Hello eagleman. Got it! Thanks very much!
  25. @pstein Hello, Thanks for your feedback. It is not a bug. In the registry, a registry key does not exist alone. For example, registry key A has a key B associated with it in other paths. This kind of association even has multiple (C, D). WRC recognizes A as an invalid registry key based on a rule (the corresponding file does not exist, or empty key). But since B, C, D do not meet the rules for invalid registry keys, they are not listed at the same time. When running Wise Registry Cleaner to delete A, the registry is scanned again. At this time, since A no longer exists, B, C, and D comply with the rules of invalid registry keys, so they are listed. can be cleaned up. The same principle, when you scan again after the second clean, there may be a few associated invalid registry keys. Usually, this is rare, and clear 2-3 times are completely clean. It doesn't sound very easy to understand. If you want to know if Wise Registry Cleaner has successfully deleted a registry key, it's actually quite simple. Before clicking the Clean button, right-click the item that needs to be verified, select Open in Registry Editor, and then click the Clean button. Manually refresh the Registry Editor after cleaning and you will find that the registry key has been deleted. There are exceptions, that is, registry keys created by antivirus software, which Wise Registry Cleaner does not have permission to delete. Please try to scan and clean again.
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