wisecleaner_admin

@Damon, I saw 2 apps: AcrobatNotificationClient, and AD2F1837.HPPrinterControl. But I can't find installation files. Where did you install them, from Windows Store? If yes, please tell me their full name. Thanks

Thanks, We will check and try to fix this issue soon.

It's good. The issue is Wise Program Uninstaller failed to read these Windows Store apps from your system. Do you remember what apps have you installed from Windows Store? Please show me, we will install and test. Download this tool: http://downloads.wisecleaner.com/debug/ApplicationManager.exe When you run this tool, Windows SmartScreen may block it, please agree to run it. After scanning, the tool will create a file named ApplicationManager.exe.package at the same location. If this tool fail to get apps, it will create a dump file at the same location. Please send ApplicationManager.exe.package or the dump file to us. Thanks

Please open C:\Program Files (x86)\Wise\Wise Program Uninstaller\ Remove or rename WiseAppManager.dll Then run wise program uninstaller again.

I see, Please uninstall current file, then try version 2.29 http://www.wisecleaner.com/soft/oldwpu/WPUSetup_2.29.130.exe

@Damon Thanks for your feedback. Did last version 2.29 work well?

@xilolee We already fix this issue, now version 2.81 can detect new updates.

@VuJay, Sorry, Wise Driver Care is offline. Please try other similar product.

@xilolee Sorry for it, it was a test message.

Hi, Thanks for your feedback, But this is not caused by wildcard, the reason is Wise Jet Search doesn't have enough permission to delete these files. We test version 3.02, it only delete history from wise jetsearch search list, but the file was still exist. (Wise Jetsearch failed to delete this file but it didn't popup failure message like version 3.16 do.)

@MikeO Thanks, But I need a screenshot of the Disk Management, like below: You can Right click on This PC - Manage - Disk Management. It is much better if we can connect your computer to check this issue.

@MikeO We will try to fix this issue. Could you please capture a screenshot of your disk information, like above image i attached? We cannot reproduce it, and need your help. Thanks.

Please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\, find and send svr.log to us.

@xilolee Thanks for your feedback.

Sorry, I just want to confirm it again. Wise Jetsearch can list "Transcend 1tb storejet" HDD (you can choose this drive from the drop down arrow). But, wise jetsearch cannot find any file/folder of this HDD. Can I connect to your computer to test this issue?

Hi, Did Wise Jet Search list this "Transcend 1tb storejet " external HDD?

You can recover these pictures to D drive, or a USB drive. Then copy and paste these pictures to C drive.

Yes, you can try wise data recovery. Run wise data recovery, select C drive, choose Image from keywords box. Click Search button. Then, select pictures you want to recover and click Recover button.

@MikeO Yes, v10.13 is the latest. Please help us: 1, Download this Wise Disk Cleaner 9.79 Portable version, run it to check if it can list your drives in Advanced Cleaner. 2, Capture a screenshot of your Disk Management. Right click on This PC - Manage - Disk Management WDC_9.79_Portable.zip

@MikeO Do you use the latest wise disk cleaner 10.13?

Avast? Wiselcleaner won't install Avast. Wise Anti Malware use Avira threat detection technology and the completed virus database. We already mention it in https://www.wisecleaner.com/wise-anti-malware.html

It should be "The password is incorrect", right? Please download this tool and click "Show my password", then you see a serial symbols, send it and your password to [email protected] https://www.wisecleaner.com/soft/GetPassword.exe We will compare them. If they are the same, we will help you to find hidden files. But if they are different, please buy WFH password retrieve service, then we will help you find correct password. https://www.wisecleaner.com/how-to-get-wise-folder-hider-password-back.html

@xilolee 1, Actually, I want you export this registry HKEY_CURRENT_USER\Software\7-Zip\FM, then I will import it into my system to check. It is disappeared now, so we can forget it. 2, I will report it again.

@MikeO Which version can list your local disk?

Thanks for your suggestion.