wisecleaner_admin

Recently, a few user reported that the scanning speed of PC Checkup on Wise Care 365 is getting slow on Windows 10 system. After testing repeatedly, we knew that it is the third party security software called ZoneAlarm that disturbed the scanning process. Subsequently, we immediately get contacted with the Service Center for ZoneAlarm and finally got a solution for this issue after communication. Here are the instructions on how to solve this issue: 1, Launch ZoneAlarm 2, One-click on "View Details" under "Firewall" 3, Click on Settings for Application Control 4, One-click on View Programs 5, Find Wise Care 365 and upgrade its trust level to Super 6, Press on OK and save it.

Hello, Actually, you have 2 registry entries: HKEY_CURRENT_USER\Software\Google\Chrome\NativeMessagingHosts\com.microsoft.browsercore = HKEY_CURRENT_USER\Software\Google\Chrome HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.microsoft.browsercore = HKEY_LOCAL_MACHINE\SOFTWARE\Google Chrom It is the most usual way to determine a browser status by checking the specific registry entry and folder, although it is not the most exactly. We will try to improve it.

You are welcome. Any question, please feel free to contact us,

Hello, The Edge Cookies is stored different than Chrome, we have not find the way to exclude a certain cookie in Edge. Thanks for your understanding.

Hello, Wise Disk Cleaner determine if the user has installed chrome based on the following locations: %LOCALAPPDATA%\Google\Chrome\User Data\Default\Cache HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Google Chrome HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome HKEY_CURRENT_USER\Software\Google\Chrome

Hello, Understood. We will try to fix this issue. Brest regards,

You are welcome. We will improve the Exclusion feature in next update.

Hello, Sorry about it. Please try this way: 1, Close Wise Care 365 2, Open C:\Windows\System32\drivers\etc\ 3, Copy this file hosts to Desktop 4, Use Notepad to open hosts file, delete wisecleaner contents, and save it. 5, Copy this new hosts file to C:\Windows\System32\drivers\etc\, overwrite the old file. 6, Run Wise Care 365

Hello, I repeated your operation with Wise Disk Cleaner 10.22: 1, keep default exclusion list and scan cookies, it finds 758 items, 2, remove google.com from exclusion list, and scan cookies, it finds 791 items. This means there are 33 cookies of google.com 3, continue to remove youtube.com, and scan cookies, it finds 801 items, this means there are 10 cookies of youtube.com 4, remove remaining records, the exclusion list is blank, scan cookies, it finds 809 items. 5, add google.com to exclusion list, scan cookies, it finds 776 items 6, add youtube.com to exclusion list, scan cookies, it finds 786 items 7, add other domains to exclusion list, scan cookies, it finds 758 items. During the whole test, I didn't close Wise Disk Cleaner, only open and close Settings window. Please try it again, open Settings window to ensure the new added domain is saved in exclusion list, then do a scan.

Hello, Sorry about it. Please try this: 1, Create a new text file 2, enter the path in this new text file C:\ProgramData\Driver-Soft\* and save it. 3, open Wise Disk Cleaner - Settings - Import, select and import this new text file, 4, Run Advanced Cleaner to verify if the exclusion is working. exclusion.txt

Hello, Thanks for your feedback. Please try this way, add "C:\ProgramData\Driver-Soft\*" to exclusion list.

Thanks for your feedback. We will check and improve it.

Thanks for your feedback. We will improve it.

Thanks, we will fix it.

HI, The main difference is the Pro version can clean all accounts registry, but the Free version can only clean current user's.

@LarryF If you were using PC Checkup, please uncheck Office x in Menu - Settings - Custom Checkup - Useless files. Then Wise Care 365 will not clear Office Recent history.

Thanks for your suggestion. 1, Selection is Acceptation. You don't need to an Accept button. Wise Reminder execute your choice automatically, you just need to select a time from drop-down menu. 2, It can remember your last choice. For example, you select to remind you after 10 minutes. 10 minutes later when you see the reminder window again, the postpone time is 10 minutes. The button "Got it" means you know this task and stop reminding. Please try it again.

Hi, Thanks for your feedback, We will fix this issue in next update. Now, please DO NOT clean FireFox Cookies.

Thanks for your feedback. Please download and install the debug version below. http://downloads.wisecleaner.com/debug/WGBSetup_debug.exe

Please open C:\Program Files (x86)\Wise\Wise Folder Hider\, find and run WiseFolderHider.exe And, you can right click on WiseFolderHider.exe, choose Sent to Desktop (create shortcut). Or, you can reinstall wise folder hider to fix this issue.

@vinny53 Did you mean Wise Registry Cleaner save backup file in C:\, not in default folder?

Hi, There are 3 possible reasons: 1, If a file was created by a security software (Avast, Norton, and so on), wisecleaner has not enough permission to remove this file. This file is protected by the security software. 2, A certain application will create the file again after wisecleaner remove it. So, you will see same file after a re-scan, but the file's created date is different. 3, A file will be removed after you restart system.

@karmar Hi, These registry entries were created by McAfee, wise registry cleaner doesn't have permission to delete them. You can delete them manually. Right click one item and chose "Open in registry editor", then you can press Delete to delete it.

Hi, Please make sure there is at least one Unfinished task and have ticked "Run on startup" in Menu.

Hi, I find only 2 PDF apps in softland, and wise program uninstaller can display both 2 apps. You can try Custom Uninstall, the icon under X (the close icon)