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Everything posted by wisecleaner_admin
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Wise Driver Care - Cannot connect to the server
wisecleaner_admin replied to mpoirier's topic in Other WiseCleaner Products
Hi, Sorry, Wise Driver Care is offline. Please try other similar product. -
Wise Uninstaller doesn't start
wisecleaner_admin replied to Damon's topic in Other WiseCleaner Products
@Damon We already fixed this issue, please try the latest version v2.32 -
I don't find the contents of my hard drive
wisecleaner_admin replied to bebopshop's topic in Other WiseCleaner Products
Hi, Please try this way: 1, Download this tool: http://www.wisecleaner.com/tools/DelFHPath.exe 2, Enter your WFH password to run this tool 3, Expand hidden USB drive (the 1TB drive) , then expand the special folder named ...., continue expanding until you see hidden files and folders. 4, Right click on a file/folder, choose "Move to..", select a different location to save it. -
Wise Program Uninstaller Track Installations
wisecleaner_admin replied to csanchnc's topic in Other WiseCleaner Products
Thanks for your suggestions. -
Wise Uninstaller doesn't start
wisecleaner_admin replied to Damon's topic in Other WiseCleaner Products
@Damon, I saw 2 apps: AcrobatNotificationClient, and AD2F1837.HPPrinterControl. But I can't find installation files. Where did you install them, from Windows Store? If yes, please tell me their full name. Thanks -
Wise Uninstaller doesn't start
wisecleaner_admin replied to Damon's topic in Other WiseCleaner Products
Thanks, We will check and try to fix this issue soon. -
Wise Uninstaller doesn't start
wisecleaner_admin replied to Damon's topic in Other WiseCleaner Products
It's good. The issue is Wise Program Uninstaller failed to read these Windows Store apps from your system. Do you remember what apps have you installed from Windows Store? Please show me, we will install and test. Download this tool: http://downloads.wisecleaner.com/debug/ApplicationManager.exe When you run this tool, Windows SmartScreen may block it, please agree to run it. After scanning, the tool will create a file named ApplicationManager.exe.package at the same location. If this tool fail to get apps, it will create a dump file at the same location. Please send ApplicationManager.exe.package or the dump file to us. Thanks -
Wise Uninstaller doesn't start
wisecleaner_admin replied to Damon's topic in Other WiseCleaner Products
Please open C:\Program Files (x86)\Wise\Wise Program Uninstaller\ Remove or rename WiseAppManager.dll Then run wise program uninstaller again. -
Wise Uninstaller doesn't start
wisecleaner_admin replied to Damon's topic in Other WiseCleaner Products
I see, Please uninstall current file, then try version 2.29 http://www.wisecleaner.com/soft/oldwpu/WPUSetup_2.29.130.exe -
Wise Uninstaller doesn't start
wisecleaner_admin replied to Damon's topic in Other WiseCleaner Products
@Damon Thanks for your feedback. Did last version 2.29 work well? -
@VuJay, Sorry, Wise Driver Care is offline. Please try other similar product.
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wise jetsearch Improve request for Wise JetSearch
wisecleaner_admin replied to eagle1's topic in Other WiseCleaner Products
Hi, Thanks for your feedback, But this is not caused by wildcard, the reason is Wise Jet Search doesn't have enough permission to delete these files. We test version 3.02, it only delete history from wise jetsearch search list, but the file was still exist. (Wise Jetsearch failed to delete this file but it didn't popup failure message like version 3.16 do.) -
Bug reports (Wise Disk Cleaner released version ONLY)
wisecleaner_admin replied to xilolee's topic in Wise Disk Cleaner
@MikeO Thanks, But I need a screenshot of the Disk Management, like below: You can Right click on This PC - Manage - Disk Management. It is much better if we can connect your computer to check this issue. -
Bug reports (Wise Disk Cleaner released version ONLY)
wisecleaner_admin replied to xilolee's topic in Wise Disk Cleaner
@MikeO We will try to fix this issue. Could you please capture a screenshot of your disk information, like above image i attached? We cannot reproduce it, and need your help. Thanks. -
wise anti malware doesn't work properly
wisecleaner_admin replied to rayal's topic in Wise Anti-Malware
Please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\, find and send svr.log to us. -
Sorry, I just want to confirm it again. Wise Jetsearch can list "Transcend 1tb storejet" HDD (you can choose this drive from the drop down arrow). But, wise jetsearch cannot find any file/folder of this HDD. Can I connect to your computer to test this issue?
- 3 replies
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- cant find any file
- transcend *tb storejet
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(and 2 more)
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Hi, Did Wise Jet Search list this "Transcend 1tb storejet " external HDD?
- 3 replies
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- cant find any file
- transcend *tb storejet
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(and 2 more)
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Recovering pictures deleted by WiseCare
wisecleaner_admin replied to zammer's topic in Wise Care 365
You can recover these pictures to D drive, or a USB drive. Then copy and paste these pictures to C drive. -
Recovering pictures deleted by WiseCare
wisecleaner_admin replied to zammer's topic in Wise Care 365
Yes, you can try wise data recovery. Run wise data recovery, select C drive, choose Image from keywords box. Click Search button. Then, select pictures you want to recover and click Recover button. -
Bug reports (Wise Disk Cleaner released version ONLY)
wisecleaner_admin replied to xilolee's topic in Wise Disk Cleaner
@MikeO Yes, v10.13 is the latest. Please help us: 1, Download this Wise Disk Cleaner 9.79 Portable version, run it to check if it can list your drives in Advanced Cleaner. 2, Capture a screenshot of your Disk Management. Right click on This PC - Manage - Disk Management WDC_9.79_Portable.zip -
Bug reports (Wise Disk Cleaner released version ONLY)
wisecleaner_admin replied to xilolee's topic in Wise Disk Cleaner
@MikeO Do you use the latest wise disk cleaner 10.13? -
Avast Secure Browser installed without permission
wisecleaner_admin replied to kajko's topic in Wise Anti-Malware
Avast? Wiselcleaner won't install Avast. Wise Anti Malware use Avira threat detection technology and the completed virus database. We already mention it in https://www.wisecleaner.com/wise-anti-malware.html