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Everything posted by wisecleaner_admin

  1. Hi, It has live protection. In the first tab - Quick Check, you can see "Real-time Protection: On" under checkup button.
  2. If you have installed Avira, you cannot install Wise Anti Malware.
  3. If there is new reply, when you open Wise Force Deleter, you can see a red mark on left lower bottom. If uninstalled Wise Force Deleter, you cannot receive reply message. I checked our support system, the latest problem about Wise Force Deleter was created on July 3rd. When did you submit it?
  4. Hi xilolee, Please send this file to us: C:\Program Files\Wise\Wise Anti Malware\svr.log
  5. Thanks for your feedback. We will check and fix it soon.
  6. As I said, if you hide files in C drive, after reinstall system, we cannot find hidden files. Do you? This is the reason Wise Folder Hider version 4 doesn't hide a file/folder in USB device, but hide whole USB device.
  7. Hi, If you cannot delete a registry key with your Administrator account, and this key belongs to system, I recommend DO NOT delete it. If this key belongs to a third-party application, you can uninstall this app and then try to delete this key.
  8. Hi, If you hide files with Wise Folder Hider version 4, when you reinstall OS, these hidden files will be unhide automatically. These files are visible, please check it carefully. But, if you have format the drive which you stored hidden files, we cannot recover these hidden files.
  9. well, if you reinstalled Wise Folder Hider but still cannot run it, please make a screenshot when you try to run wise folder hider, I need to know what happened. Or, we offer remote help if you allow us to connect to your computer. More details about remote help, please send request to [email protected] Thanks.
  10. Hi, If you forgot password, please refer this page: https://www.wisecleaner.com/how-to-get-wise-folder-hider-password-back.html
  11. Hi, "Suggestion: Unlocker allows selections thru right-click menu. Add option to WFD." Thanks, but current wise force deleter has this feature. "Failed on C:\Temp\lu10004gy1609.tmp" Please try to delete it in Safe Mode.
  12. Hi, You can refer these 2 topics to learn how to speed your computer https://wisecleaner.blogspot.com/2018/01/5-tips-to-speed-up-your-computers-boot.html https://wisecleaner.blogspot.com/2018/01/3-best-effective-ways-to-speed-up-your.html
  13. Sorry for it. I can't reproduce it, but i will keep my eyes on this issue.
  14. Hi, Sorry for it. In version 3, we may not add this feature. You can make window maximum.
  15. Hi, As you know, all language files (except English) are translated by users, if you or your friends can help us to translate it to Czech, we can give you a license key as gift. Thanks.
  16. Hi, Sorry for the delay. Did you try wise program uninstaller - custom uninstall?
  17. Hi, Please send this issue to [email protected], my colleague -vivian can help you.
  18. Hi, Please refer this page: https://www.wisecleaner.com/how-to-get-wise-folder-hider-password-back.html
  19. Hi, I did some tests. When I first install Checker Plus for Gmail, I got this error message "Problem starting extension. Try re-installing the extension. Error: Unknown Error. The operation failed for reasons unrelated to the database itself and not covered by any other error code". I clicked this message and it opened a page to ask me to Refressh Firefox. I did it, refresh my Firefox, then reinstall Checker Plus for Gmail, it worked. I login my Gmail account, this extension worked fine, reminder me new email was received. I ran Wise Care 365 to Checkup and Fix, then reopen Firefox, Checker Plus for Gmail still worked fine. I also did Common Cleaner, Registry Cleaner, Advanced Cleaner, but Checker Plus for Gmail worked fine.
  20. Thanks for your feedback. We will check it.
  21. Sorry, Wise Program Uninstaller doesn't support silent mode.
  22. Actually Wise Driver Care doesn't list the latest driver version to user, because we don't sure the latest one is stable. Nvidia once released a driver but it caused some users system crashed. So, Wise Driver Care only recommend the latest but also stable driver.
  23. Hi guys, Sorry for it. Please try this way: 1, press Win+R, type services.msc 2, find Wise Anti-Malware service, right click on it and select Restart 3, when the service status change to Running, open wise anti malware to check it the engine works well If restart service cannot fix this problem, please uninstall current file and REBOOT system (DO NOT forget this step), then install the latest version. If you tried above methods but still get same problem, please send these 2 log files to us: C:\Program Files\Wise\Wise Anti Malware\svr.log C:\Program Files\Wise\Wise Anti Malware\SavEngine\avupdate.log
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