masidhais Posted January 10, 2015 Report Share Posted January 10, 2015 cannot update windows Operating system:Windows 7 Professional (32 bit) Service Pack 1 System root: C:Windows Available physical memory: 1929 MB CPU: Intel® Core i3-2100 CPU @ 3.10GHz Drive Info: C: 116.34 GB D: 116.44 GB Internet Explorer: 11.0 Welchworo 1 Link to comment Share on other sites More sharing options...
xilolee Posted January 10, 2015 Report Share Posted January 10, 2015 Download and run System Update Readiness Tool for Windows 7 (KB947821) [October 2014] From an elevated command prompt, launch (Windows installation cd could be necessary): sfc /scannowWait till it finishes (15-50 minutes).If the final result is equal to Windows Resource Protection did not find any integrity violations or equal to Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch this command: copy %SYSTEMROOT%\Logs\CBS\CheckSUR.log %userprofile%\desktop\CheckSUR.txtAfter it, you should find checkSUR.txt on your desktop: post it here. Instead if the final result of the SFC TOOL is equal to Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch both the previous command in the code above AND also this command: copy %SYSTEMROOT%\logs\cbs\cbs.log %userprofile%\desktop\cbs.txt && findstr /c:"[SR]" %userprofile%\desktop\cbs.txt > %userprofile%\desktop\SR.txtAfter those two commands, you should find three files on your desktop: checkSUR.txt, cbs.txt and SR.txt: post here the checkSUR.txt and the sr.txt.If the last command won't work, try these (one by one): copy %SYSTEMROOT%\logs\cbs\cbs.log %userprofile%\desktop\cbs.txt findstr /c:"[SR]" %userprofile%\desktop\cbs.txt > %userprofile%\desktop\SR.txt How to run an elevated command prompt for Windows vista/seven users One of these three methods: - click start, all programs, accessories, right-click the command prompt in the list and click run as administrator, click yes on the user account control window that should appear - click start, type cmd in the searchbox, right-click the cmd in the list of results and click run as administrator, click yes on the user account control window that should appear - click start, type cmd in the searchbox, press and keep pressed ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear Link to comment Share on other sites More sharing options...
arthurking1185 Posted January 12, 2015 Report Share Posted January 12, 2015 attached as requested : CheckSUR.txt SR.txt Link to comment Share on other sites More sharing options...
xilolee Posted January 12, 2015 Report Share Posted January 12, 2015 Hi masidhais/arthurking1185. Reboot your pc and re-try the same things (and post the logs). If the errors in the logs will be present yet, check this WiseCleaner answer (click) to a similar problem. Then, check if Windows update works. If not, download/run the Windows Update troubleshooter and post its result too. I don't know if that tool generates a log, hence please make a screenshot of its result (or write here the complete result). If your Language is different from english, it's better to write here (sentences in the screenshots in another Language are difficult to decrypt!). Link to comment Share on other sites More sharing options...
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