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Download and run System Update Readiness Tool for Windows 7 (KB947821) [October 2014]

From an elevated command prompt, launch (Windows installation cd could be necessary):

sfc /scannow
Wait till it finishes (15-50 minutes).

If the final result is equal to Windows Resource Protection did not find any integrity violations or equal to Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch this command:

copy %SYSTEMROOT%\Logs\CBS\CheckSUR.log %userprofile%\desktop\CheckSUR.txt
After it, you should find checkSUR.txt on your desktop: post it here.

Instead if the final result of the SFC TOOL is equal to Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log, launch both the previous command in the code above AND also this command:

copy %SYSTEMROOT%\logs\cbs\cbs.log %userprofile%\desktop\cbs.txt && findstr /c:"[SR]" %userprofile%\desktop\cbs.txt > %userprofile%\desktop\SR.txt
After those two commands, you should find three files on your desktop: checkSUR.txt, cbs.txt and SR.txt: post here the checkSUR.txt and the sr.txt.

If the last command won't work, try these (one by one):

copy %SYSTEMROOT%\logs\cbs\cbs.log %userprofile%\desktop\cbs.txt
findstr /c:"[SR]" %userprofile%\desktop\cbs.txt > %userprofile%\desktop\SR.txt


 

 



How to run an elevated command prompt for Windows vista/seven users

One of these three methods:

- click start, all programs, accessories, right-click the command prompt in the list and click run as administrator, click yes on the user account control window that should appear

- click start, type cmd in the searchbox, right-click the cmd in the list of results and click run as administrator, click yes on the user account control window that should appear

- click start, type cmd in the searchbox, press and keep pressed ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appear



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Hi masidhais/arthurking1185.

Reboot your pc and re-try the same things (and post the logs).

If the errors in the logs will be present yet, check this WiseCleaner answer (click) to a similar problem.

Then, check if Windows update works.

If not, download/run the Windows Update troubleshooter and post its result too.

I don't know if that tool generates a log, hence please make a screenshot of its result (or write here the complete result).

If your Language is different from english, it's better to write here (sentences in the screenshots in another Language are difficult to decrypt!).

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